Network Implementation Project in the State Sector in Scotland: The Influence of Social and Organizational Factors

Abstract

The case study highlights the links between technical and no technical aspects of implementation and the complicated process of project management in which a balance is continually being sought between technical and no technical issues. But although social processes may reduce technical as well as social problems, not all problems can be solved by attention to social factors. Organizational constraints may limit the success of the implementation process, and there are also dangers in including users who, if their views are disregarded, may become disillusioned and adversely affect future development of the network.