The New York State Web Site: Accommodating Diversity Through a Distributed Management Structure
J. Ramon Gil-Garcia (University at Albany, SUNY, USA) and Sharon S. Dawes (University at Albany, SUNY, USA)
Copyright: © 2007
How does a very large and diverse state government with a long history of decentralized IT management go about creating a high-quality state-wide Web site? This case describes New York State’s distributed approach to Web site development as well as the strategies, bene?ts, weaknesses, and continuing challenges of a distributed Web management structure.