The Non-Technical Side of Office Technology: Managing the Clarity of the Spirit and the Appropriation of Office Technology

The Non-Technical Side of Office Technology: Managing the Clarity of the Spirit and the Appropriation of Office Technology

Huub J.M. Ruel (University of Twente, The Netherlands)
DOI: 10.4018/978-1-930708-32-7.ch004
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Abstract

Office work plays an important role in Western economies, and the use of office technologies in this type of work is inextricably linked. People employed in office environments are confronted with an almost continuous introduction of new office technologies, as decision-makers in companies believe that the market drives them towards being very attentive to the latest developments in the field of IT. Furthermore, IT in general has become a strategic factor in doing business (e.g., e-commerce), which has further increased the need for the newest office technologies. As a result, the number of projects in organizations to develop and implement new office technologies has unarguably increased. However, office technology projects are often confronted with problems. In our view, these problematic experiences are due to a lack of attention to the non-technical side of office technology development, implementation and use. Hence, in this chapter, we present a study based on a view of office technology project that stresses the non-technical side of office technology. We introduce the concepts of spirit of office technology and office technology appropriation. By testing three hypotheses based upon this view, it is shown that this concept can be helpful in contributing to an improvement in the understanding of office technology development, implementation and use. This is scientifically interesting and relevant since the outcomes of our study say something about the value of the theoretical framework applied. It is also of practical interest, as the results of the study can help in the everyday practice of office technology projects.

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Table of Contents
Acknowledgments
Edward J. Szewczak , Coral R. Snodgrass
Chapter 1
Walter O. Einstein, John H. Humphreys
In this Chapter’s beginning, we introduce the degree to which emerging information technologies have changed both the organizational context and the... Sample PDF
The Changing Face of Leadership: The Influence of Information Technology
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Chapter 2
Sofiane Sahraoui
Although there has been a wide coverage in the IS literature of the alignment of IT plans with organizational plans, most studies focused on the... Sample PDF
The Social Antecedents of Business Process Planning Effectiveness
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Chapter 3
Laura Lally
This chapter provides a managerially oriented analysis of the risk factors involved as Information Technology becomes a more integral part of jobs... Sample PDF
Assessing the Risks of IT-Enabled Jobs
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Chapter 4
Huub J.M. Ruel
Office work plays an important role in Western economies, and the use of office technologies in this type of work is inextricably linked. People... Sample PDF
The Non-Technical Side of Office Technology: Managing the Clarity of the Spirit and the Appropriation of Office Technology
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Chapter 5
Dianne Willis
Email has been with us now for a long time and is being increasingly adopted as a major communication tool in UK Higher Education (HE)... Sample PDF
Computer-Mediated Communication - The Power of Email as a Driver for Changing the Communication Paradigm
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Chapter 6
Edward J. Szewczak
Personal information privacy is arguably the most important issue facing the growth and prosperity of the Internet, especially of e-commerce.... Sample PDF
Personal Information Privacy and the Internet: Issues, Challenges and Solutions
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Chapter 7
Ned Kock, Robert J. McQueen
This chapter presents a review of the organizational learning literature that points to process improvement (PI) groups as an appropriate tool for... Sample PDF
E-communication of Interdepartmental Knowledge: An Action Research Study of Process Improvement Groups
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Chapter 8
Olivia Ernst Neece
Organizational learning is an “umbrella” term that connects a variety of topics including: learning curves, organizational memory, organizational... Sample PDF
A Strategic Systems Perspective of Organizational Learning: Development of a Process Model Linking Theory and Practice
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Chapter 9
Pak Yoong, Brent Gallupe
The objectives of this chapter are to describe the nature of reflective practice and the development of reflective practice in one human aspect of... Sample PDF
GSS Facilitation: A Reflective Practitioner Perspective
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Chapter 10
Pak Yoong, Brent Gallupe
Although electronic face-to-face meetings are increasingly being used by organizations to improve the productivity of their strategic planning... Sample PDF
Using Action Learning in GSS Facilitation Training
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Chapter 11
Thekla Rura-Polley, Ellen Baker
This chapter first examines the role of collaboration and collective learning in regional and industry-wide innovation and how remote... Sample PDF
Extending Collaboration Support Systems: Making Sense in Remote Innovation
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Chapter 12
Andrew Targowski, Ali Metwali
In this millennium, global organizations will increasingly focus on the critical value of the cross-cultural communication process, efficiency... Sample PDF
The Framework for a Cross-Cultural Communication Process Efficiency and Cost in a Global Economy
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Chapter 13
Robert W. Gerulat
The purpose of this chapter is to present data and analysis from research that focused on the human side of IT. In an effort to determine the... Sample PDF
Cultural Characteristics of IT Professionals: An Ethnographic Perspective
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About the Authors