Every community—whether physical or virtual—will inevitably experience conflict. New ways of interacting through information and communication technology has led to new conflicts, such as domain name or e-commerce disputes. At the same time, governments need to deal with the entire range of disputes in society, whether crimes, neighborhood disputes, ethnic conflict, or disputes with its own employees. A key role for government and for e-governance is providing mechanisms to help resolve these disputes. The emerging area of online dispute resolution (ODR) potentially offers a useful set of tools and techniques for resolving disputes. Capable of being used for both online and off-line disputes, ODR has already proved that it can provide effective resolution for at least some disputes: more than 1.5 million cases had been successfully resolved online to July 2004 (Conley Tyler, 2005). Governments and e-governance institutions around the world are adopting or considering the applicability of ODR as a tool for digital government.