Opportunities and Risks for Mobile Decision Support

Opportunities and Risks for Mobile Decision Support

Reinhard Kronsteiner (Johannes Kepler University, Austria) and Bettina Thurnher (Universität Augsburg, Germany)
Copyright: © 2009 |Pages: 12
DOI: 10.4018/978-1-60566-046-2.ch007
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Abstract

This chapter considers the mobility of persons while they are changing between different working environments and the influence of increasing mobility on strategic decision-making. The discrepancy of the concern of the decision and the dynamic of context information in mobile environments leads to a more sceptic use of mobile technology, in particular decision scenarios. The scope of this chapter is to discuss in which decision scenarios mobile technology support is advisable and on the other hand in which decision scenarios mobile technology support influences the thoughtfulness of a decision. This chapter introduces the “Mobile-Decision-Support Model (MDSM)” to categorise the efficiency and effectiveness of mobile tool support within disjunctive mobile scenarios.
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Background

Decision Support Systems

The history of decision support systems (DSS) started in the late 1960s, for example, Ferguson and Jones (1969). DSS are designed to assist a decision maker, from strategic to operational business decisions, from political group decisions to personal life decisions. Examples are management information systems (MIS) (Sprague & Watson, 1975), executive information systems (EIS) (Rockart, 1979), knowledge-based systems (Klein & Methlie, 1995), online analytical processing (OLAP) (Pendse, 2004) and business intelligence (BI) (Nylund, 1998), just to mention a few. With the rise of the Web most of the systems have been undergoing a sweeping transformation from traditional client server applications to Web-based decision support systems, overcoming the obstacle of system boundaries and availability (Power, 2000). The spatial flexibility of nowadays operatives requires ubiquitous access to information and communication resources (BenMoussa, 2003). The temporal flexibility brings the need for explicit asynchronous communication via shared media. Optimum profit of group or organizational knowledge as shared resource is based on clear ownership of data and artefacts.

This chapter concentrates on decision support systems (communicative tools as well as business intelligence connectors) as the base for time critical management decision.

Key Terms in this Chapter

Decision Support System (DSS): DSS assist a decision maker in decision scenarios (from strategic to operational decisions) with adequate information provision and communication facilities.

Context Dynamicity: The amount and temporal frequency in which the decision relevant situative information changes or fluctuates.

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