Organisational Challenges of Implementing E-Business in the Public Services: The Case of Britain's National Mapping Agency

Organisational Challenges of Implementing E-Business in the Public Services: The Case of Britain's National Mapping Agency

Francesca Andreescu (University of Greenwich, UK)
DOI: 10.4018/978-1-60566-056-1.ch103
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Abstract

Underpinning £136 billion of economic activity in the United Kingdom, Britain’s National Mapping Agency is a commercialising public sector organisation having trading fund status and existing in the intersection of two different spheres—the public and the private. Recognised as a leading participant in the geographic information industry, within which it is forging partnerships with key private sector companies, the organisation has enthusiastically grasped ebusiness as an all-embracing phenomenon and implemented a new strategy that transformed the way it did business. Drawing on longitudinal data gathered over a period of four years, this article explores the processes of strategic and organisational transformation engendered by e-business implementation in this organisation and discusses the successful elements, as well as some of the challenges to its change efforts.

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