Organizational Actions, Computer Attitudes and End-User Satisfaction in Public Organizations: An Empirical Study

Organizational Actions, Computer Attitudes and End-User Satisfaction in Public Organizations: An Empirical Study

Adel M. Aladwani (Kuwait University, Kuwait)
Copyright: © 2002 |Pages: 16
DOI: 10.4018/978-1-931777-10-0.ch012
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Abstract

This paper reports the results of a field study that investigated the relationship among organizational actions (management advocacy and internal computing support), computer attitudes, and end-user satisfaction in public organizations. The results show that computer attitudes have a positive direct influence on end-user satisfaction. The findings also reveal that management advocacy has positive direct effects on computer attitudes and end-users’ satisfaction. Internal computing support, however, failed to show a significant effect on both computer attitudes and end-user satisfaction. We discuss these results and suggest directions for practice and future research.

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