An Organizational Memory Tool for E-Learning

An Organizational Memory Tool for E-Learning

Marie-Hélène Abel (University of Compiègne, France)
Copyright: © 2009 |Pages: 18
DOI: 10.4018/978-1-59904-540-5.ch016
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Learning can be considered an outcome associated with acquiring new competencies (Sicilia, 2005) and adding new knowledge. A competence is a way to put into practice some knowledge in a specific context. The process of competency acquisition starts from a need in this specific context. It may induce the search and the selection of relevant resources. Numerous resources may be used during e-learning, their access is a real problem. Different approaches may be adopted to exploit them. This chapter describes the tool E-MEMORAe, which supports an organizational goal-driven approach based on the concept of learning organizational memory. In such a memory, ontologies are used to define knowledge that indexes resources; the capitalization and the organization of knowledge, information, and resources relating to a specific context can be realized. End-users have a direct access to the memory. The organizational environment E-MEMORAe was evaluated in the context of two courses taught at the university (algorithms, mathematics).
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Introduction And Background

Learning can be considered an outcome associated with acquiring new competencies (Sicilia, 2005) and adding new knowledge. A competence is a way to put into practice some knowledge in a specific context. From an educational point of view, knowledge is defined as all the notions and the principles that a person acquires through study, observation, or experience, which can be integrated into skills. However, studying an encyclopaedia is not sufficient to get knowledge; Didactic work has to be made.

The process of competency acquisition starts from a need in a given context. It may induce the search and the selection of relevant resources. Numerous learning resources may be used during e-learning. E-learning becomes part of a complex organizational conduct, in which lack of required competencies trigger the search for appropriate contents (Sicilia, 2005). Different approaches may be adopted to exploit such contents. They can be stored in learning objects repositories and then reused, combined and adapted in different contexts. They can also be selected and organized in learning memories that are directly accessed by learners. These approaches offer a goal-driven organizational learning.

Over the last few years, many projects aiming at building bases of learning resources, in order to share and re-use them, have been launched. These projects often rely on a network of contributors that feed the base with collaboratively controlled resources. Conversely, each contributor can benefit from resources brought by other contributors.

We can make a distinction between learning object repositories (LOR), which usually group many subject matters, and what we call “thematic resource bases” that contain resources related to only one domain.

LOR usually group all subject matters. Their scope can be restricted to one or several universities or to a country; it can also be international. If expected scope is wide, LOR are based on a network of contributors or on a consortium of institutions.

The restriction in resources related to a particular domain brings more homogeneity; resources and associated knowledge can be managed more precisely. Thus, relying on knowledge engineering techniques, Paquette (Paquette, 2001) designed knowledge and resources base on tele-learning. As in the case of repositories, the idea is also to share and re-use resources. These resources are not ready to be used by learners; instructional design work is usually needed beforehand.

Complete Chapter List

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Editorial Advisory Board
Table of Contents
Nick Bontis
John P. Girard
John P. Girard
Chapter 1
Peter Stoyko
This chapter describes how organizational culture is both a “vessel” for preserving organizational memory and a force that conditions the way... Sample PDF
Organizational Culture and the Management of Organizational Memory
Chapter 2
Nicholas N. Bowersox
Recent business practices over the past decade have been tainted with corporate restructuring strategies such as downsizing, reorganizations, and... Sample PDF
Downsizing and Building Organizational Memory: A Paradoxical Relationship between “Brain-Drain” and “Brain-Gain”
Chapter 3
Nicholas P. Robinson, Prescott C. Ensign
This chapter argues that a trusting corporate culture predicated on values that emphasize sharing and encourage interactions amongst stakeholders at... Sample PDF
Effective Stakeholder Knowledge Sharing for Effective Organizational Memory
Chapter 4
Jerry Westfall
This chapter discusses the revision of the SECI model originally based on Japanese organizational culture into a model based on American... Sample PDF
Revising the SECI Model for American Organizational Culture
Chapter 5
Parissa Haghirian
A growing interest in the various aspects of knowledge transfer within multinational corporations has been evidenced by a recent surge in empirical... Sample PDF
Knowledge Transfer within Multinational Corporations: An Intercultural Challenge
Chapter 6
Patrice Dunckley, Suzanne Roff-Wexler
This chapter provides perspective and practical techniques that individuals and organizations can use to maximize knowledge transfer efforts. It... Sample PDF
Valuing a Multiplicity of Views: How to Tap Informal Networks to See the (W)hole
Chapter 7
Haris Papoutsakis
This chapter explores the ways that Knowledge Sharing Networks support the flow of organizational knowledge within a firm. Based on the assumption... Sample PDF
Organizational Knowledge Sharing Networks
Chapter 8
Raul M. Abril, Ralf Müller
This chapter suggests established research approaches to capture and validate project lessons learned. Past research indicates that due to the... Sample PDF
Lessons Learned as Organizational Project Memories
Chapter 9
Jerry Westfall
This chapter discusses employee recall due to training presentations. Recall is an employee’s ability to remember what they knew or have learned via... Sample PDF
Will You Recall What You Knew?
Chapter 10
Maria de los Angeles Martin, Luis Olsina
With the aim to manage and retrieve the organizational knowledge, in the last years numerous proposals of models and tools for knowledge management... Sample PDF
Added Value of Ontologies for Modeling an Organizational Memory
Chapter 11
Juha Kettunen
This study analyses how strategic management is integrated with budgeting in the cities using the Balanced Scorecard approach, which provides a... Sample PDF
The Collective Process and Memory of Strategic Management
Chapter 12
Kimiz Dalkir
Research on how organizational memories can be created, preserved and made available for future reuse in NPOs is presented. An initial review of the... Sample PDF
Organizational Memory Challenges Faced by Non-Profit Organizations
Chapter 13
Susan G. McIntyre
The case study of the Chemical, Biological, Radiological-Nuclear, and Explosives (CBRNE) Research and Technology Initiative (CRTI), a Canadian... Sample PDF
Creating and Sustaining Meta Organizational Memory: A Case Study
Chapter 14
David Bennet, Alex Bennet
This chapter begins with a brief discussion of the basic concepts related to the unconscious life of an organization, and then addresses specific... Sample PDF
Associative Patterning: The Unconscious Life of an Organization
Chapter 15
Michael JD Sutton
This chapter introduces the research domain of knowledge management educational programs and issues associated with the preservation of knowledge... Sample PDF
A Manifesto for the Preservation of Organizational Memory Associated with the Emergence of Knowledge Management Educational Programs
Chapter 16
Marie-Hélène Abel
Learning can be considered an outcome associated with acquiring new competencies (Sicilia, 2005) and adding new knowledge. A competence is a way to... Sample PDF
An Organizational Memory Tool for E-Learning
Chapter 17
Sajjad M. Jasimuddin, N.A.D. Connell, Jonathan H. Klein
It is generally recognized that Walsh and Ungson (1991) “provided the first integrative framework for thinking about organizational memory”... Sample PDF
Understanding Organizational Memory
Chapter 18
Les Miller, Sree Nilakanta, Yunan Song, Lei Zhu, Ming Hua
Organizational memories play a significant role in knowledge management, but several challenges confront their use. Artifacts of OM are many and... Sample PDF
Managing Knowledge in Organizational Memory Using Topic Maps
About the Contributors