The IS/IT Outsourcing Phenomenon in the Public Sector of a Developing Country: An Exploration of Critical Issues

The IS/IT Outsourcing Phenomenon in the Public Sector of a Developing Country: An Exploration of Critical Issues

Abdulwahed Moh. Khalfan (College of Business Studies, The Public Authority for Applied Education and Training, Kuwait) and Tom G. Gough (University of Leeds, UK)
Copyright: © 2003 |Pages: 34
DOI: 10.4018/978-1-59140-064-6.ch010
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Abstract

This chapter presents an overview of a national case study exploring the IS/IT outsourcing phenomenon in the public sector of a developing country. The study is empirically based and provides a logical extension to earlier research studies/endeavors in the field of IS/IT outsourcing. Kuwait, where the data collection for this study was carried out, has been used as an example of a developing country . The primary data on IS/IT outsourcing practices, obtained for the first time in Kuwait, were collected by means of survey questionnaires and semi-structured interviews supported by organizational documentation. The research seeks to identify the factors that give rise to the IS/IT outsourcing phenomenon, and the degree to which they influence the practices, procedures, and outcomes of IS/IT outsourcing arrangements in Kuwait. The overall research aimed to provide a comprehensive pragmatic picture of IS/IT outsourcing practices, including motivations, risk analysis, contract drafting and legal issues, vendor selection criteria, evaluation practices, decision-making processes, and post-evaluation experience. There is growing evidence within the Kuwaiti environment to suggest that public organizations are not achieving the desired benefits from their IS/IT outsourcing operations. IS/IT outsourcing projects in Kuwait are still undertaken in ways that are not clearly related to strategic change. It is clear that IS/IT outsourcing is a multi-faceted phenomenon that should be studied broadly in context. The lesson is that the solutions must make sense for the particular context in which they will be implemented, considering all cultural and environmental factors. It was found that culture plays an important role throughout the outsourcing process. The findings of this study also suggest that there will be an increasing utilisation of IT outsourcing services in the public sector of Kuwait.

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Table of Contents
Chapter 1
M. Lynne Markus, Christina Soh
An important line of research on global information management examines the effects of national culture on information technology (IT) development... Sample PDF
Structural Influences on Global E-Commerce Activity
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Chapter 2
Michael D. Myers, Felix B. Tan
Many IS scholars argue that global organizations need to understand cultural differences if they are to successfully deploy information technology.... Sample PDF
Beyond Models of National Culture in Information Systems Research
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Chapter 3
Mark Srite, Detmar Straub, Karen Loch, Roberto Evaristo, Elena Karahanna
In reviewing the history of the conceptualization and measurement of “culture,” one quickly realizes that there is wide-ranging and contradictory... Sample PDF
Inquiry into Definitions of Culture in IT Studies
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Chapter 4
Elena Karahanna, Roberto Evaristo, Mark Srite
This paper presents a discussion of methodological issues that are relevant and idiosyncratic to cross-cultural research. One characteristic that... Sample PDF
Methodological Issues in MIS Cross-Cultural Research
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Chapter 5
Amira El Guindi, Sherif Kamel
Information and communication technologies are impacting today’s organizations and businesses in many diverse ways. The implications are perceived... Sample PDF
The Role of Virtual Multicultural Teams in Corporate Culture
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Chapter 6
Ana R. del Aguila, Sebastián Bruque, Antonio Padilla
During the last decades, numerous theoretical frameworks have been developed in the field of general management. Each theoretical framework has... Sample PDF
Lines of Advance in Global Information Technology Management: American/West European Approach
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Chapter 7
M. Gordon Hunter, Peter Carr
Technology is providing a positive impact on delivery mechanisms employed in distance education at the university level. Some institutions are... Sample PDF
Alternative Delivery Mechanisms in Distance Education
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Chapter 8
Lech J. Janczewski
The protection of privacy is a function of many variables: culture, politics, and point of view. Practically all countries have introduced laws... Sample PDF
New Challenges in Privacy Protection
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Chapter 9
Detmar W. Straub, Karen D. Loch, Carole E. Hill
The complex societal beliefs and values of the Arab world provide a rich setting to examine the hypothesized influence of culture on information... Sample PDF
Transfer of Information Technology to the Arab World: A Test of Cultural Influence Modeling
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Chapter 10
Abdulwahed Moh. Khalfan, Tom G. Gough
This chapter presents an overview of a national case study exploring the IS/IT outsourcing phenomenon in the public sector of a developing country.... Sample PDF
The IS/IT Outsourcing Phenomenon in the Public Sector of a Developing Country: An Exploration of Critical Issues
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Chapter 11
Ana R. del Aguila, Sebastián Bruque, Antonio Padilla
In a global and highly competitive context, the human-machine interaction re-emerges as an important topic of research among IS academics and... Sample PDF
Intangible Determinants in the Introduction and Development of Information Technology: Mediterranean Evidence
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Chapter 12
Davood Askarany
This chapter addresses a variety of factors influencing the diffusion of advanced techniques in organizations with particular reference to advanced... Sample PDF
An Overview of the Diffusion of Advanced Techniques
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Chapter 13
Chung S. Kim, Dane K. Peterson
This study investigated the perceptions of information systems (IS) developers from the United States and Japan with regards to the relative... Sample PDF
Critical Strategies for Information Systems Development Projects: Perceptions of Developers from the United States and Japan
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Chapter 14
Victor W.A. Mbarika
This chapter reviews research from academic and major international organizational literature to examine and synthesize the current understanding of... Sample PDF
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Chapter 15
Leo Tan Wee Hin, R. Subramaniam
Information and Communication Technologies (ICT) hold great potential for promoting socioeconomic development in many developing countries. ICT has... Sample PDF
Information and Communication Technology in Singapore: Lessons for Developing Nations on the Role of Government
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