An Overview and Summary

An Overview and Summary

Bill Karakostas (City University, UK) and Yannis Zorgios (CLMS, UK)
Copyright: © 2008 |Pages: 14
DOI: 10.4018/978-1-59904-968-7.ch011
OnDemand PDF Download:
$37.50

Abstract

This book has introduced a model-driven approach for identifying, designing, deploying, and managing business services in software. The concept of e-service is an extension of conventional business services, made possible thanks to the rapid explosion in popularity of the Internet and the World Wide Web (Rust & Kannan, 2003). The first generation of e-commerce was based largely on retailing commodity goods, such as books and CDs, and used mass media advertising to contact consumers. The premise of first generation e-commerce was that operational efficiencies (i.e., minimizing the need and therefore the expense to keep physical stores) would reduce the costs of selling. Unfortunately, selling commodities has low profit margins due to competition. An alternative is required, that allows companies to built sustainable competitive advantage, based on their capability to deliver more individualized and hence more profitable e-services.

Complete Chapter List

Search this Book:
Reset
Table of Contents
Foreword
Graham Cox
Acknowledgment
Bill Karakostas, Yannis Zorgios
Chapter 1
Bill Karakostas, Yannis Zorgios
Over the past few decades, organizations have witnessed dramatic changes in their environment. The globalisation of the economy with the emergence... Sample PDF
Introduction to Services
$37.50
Chapter 2
Service Concepts  (pages 18-45)
Bill Karakostas, Yannis Zorgios
Services are something we routinely experience in everyday life as consumers. Also, depending on our profession, we may deal with services as... Sample PDF
Service Concepts
$37.50
Chapter 3
Bill Karakostas, Yannis Zorgios
Chapter II presented the main concepts underlying business services. Ultimately, as this book proposes, business services need to be decomposed into... Sample PDF
Standards for Web Services
$37.50
Chapter 4
Service Coordination  (pages 87-113)
Bill Karakostas, Yannis Zorgios
Chapter III introduced standards for Web service specification, such as WSDL and SOAP. With the use of such standards, Web service designers can... Sample PDF
Service Coordination
$37.50
Chapter 5
Bill Karakostas, Yannis Zorgios
This chapter argues that modeling is at the core of every service engineering method. Modeling not only allows us to understand business services... Sample PDF
Model-Driven Service Engineering
$37.50
Chapter 6
Bill Karakostas, Yannis Zorgios
In Chapter II we discussed the fundamental properties and concepts of a service. Concepts like interface, contract, service provider and service... Sample PDF
Ontologies for Model-Driven Service Engineering
$37.50
Chapter 7
Bill Karakostas, Yannis Zorgios
Chapter II introduced universal service concepts (i.e. concepts that apply to any type of organization and service). In that chapter, we argued that... Sample PDF
A Methodology for Model-Driven Service Engineering Based on IDEF
$37.50
Chapter 8
Bill Karakostas, Yannis Zorgios
This chapter is concerned with concepts, technologies, and standards for deploying, executing, and managing services. In previous chapters, we have... Sample PDF
Service Deployment Execution and Management
$37.50
Chapter 9
Bill Karakostas, Yannis Zorgios
This chapter introduces a service.engineering.platform (CLMS) that caters for all the phases of the service engineering life cycle. Although... Sample PDF
A Platform for Model-Driven Service Engineering
$37.50
Chapter 10
Bill Karakostas, Yannis Zorgios
Having discussed a method for service realization in Chapter VII, the service methodology that was first outlined in the Introduction of this book... Sample PDF
A Case Study of Business Service Realization: Account Receivables—Account Payables
$37.50
Chapter 11
An Overview and Summary  (pages 375-388)
Bill Karakostas, Yannis Zorgios
This book has introduced a model-driven approach for identifying, designing, deploying, and managing business services in software. The concept of... Sample PDF
An Overview and Summary
$37.50
About the Contributors