Participatory Design and Creativity in Development of Information and Communication Technologies
Nette Schultz (Technical University of Denmark, Denmark), Lene Sørensen (Technical University of Denmark, Denmark) and Dan Saugstrup (Technical University of Denmark, Denmark)
Copyright: © 2008
This chapter presents and discusses a new design framework for involving users at an early stage in a mobile ICT development project. A user-centered design process, in which participatory design principles are combined with creativity techniques, is used in order to create scenarios as a communication tool between users and system designers. The theoretical basis for the framework is described, leading to a new participatory design and creativity framework. Empirical insight into how the framework has been developed and used in practice is presented based on the experiences and results from a large ICT development project within the ?eld of mobile communication. Finally, the value of applying creativity as part of a participatory design process is discussed.