Patient-Centered E-Health Design

Patient-Centered E-Health Design

Alejandro Mauro (Hospital Italiano de Buenos Aires, Argentina)
Copyright: © 2009 |Pages: 16
DOI: 10.4018/978-1-60566-016-5.ch002
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Abstract

This chapter introduces a series of techniques and tools useful for developing patient-centered e-health. As information technology (IT) is revolutionizing health care delivery, a wide range of personal health information management tools have become available to the patients. The variety and quality of information delivered by these tools will determine how useful consumers find them. Equally important is how the information is delivered. To create quality e-health, designers must attend to the needs and wants of users by engaging them in the design and testing processes. User-centered design (UCD) is a formal approach to ensuring that new products address the needs, wants, skills, and preferences of the user throughout the tool’s development. UCD is a design and evaluation process which pays special attention to the intended users, what they will do with the product, where they will use it, and what features they consider essential. This iterative approach ensures that users’ needs and wants are met and ultimately increases the likelihood users will accept the final product. This chapter focuses on UCD methods and techniques, giving examples of how to use them and when.
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Applying Ucd To Design Of Patient-Centered E-Health

UCD is a design philosophy and a process where the user is the design cornerstone, and his/her limitations, hopes and objectives are given extensive attention at each stage of the design process. UCD seeks to answer questions about users and their tasks and goals, and then uses those findings to drive development and design (Katz-Haas, 1998). The chief difference from other interface design philosophies is that user-centered design tries to optimize the user interface around what people may need and what their capabilities are in order to fulfill a task, rather than force them to adapt to designers’ preferences.

There are countless methods, tools and techniques intended to help designers evaluate a target product or service (for brevity these are referred to hereafter simply as products) from the point of view of the user. By choosing an appropriate method, it is possible to learn in just a few hours how to improve usability of a product (Mauro, 2000). In this chapter we profile several useful tools and methods which will help an e-health design project to comply with the key principles of UCD. An exemplar set of UCD principles (UsabilityNet, 2006) is shown in Table 1.

Complete Chapter List

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Table of Contents
Foreword
Joseph Tan
Acknowledgment
E. Vance Wilson
Chapter 1
Juanita Dawson, Bengisu Tulu, Thomas A. Horan
This chapter provides a conceptual foundation by exploring the existing literature on traditional healthcare, patient-centered healthcare, and the... Sample PDF
Towards Patient-Centered Care: The Role of E-Health in Enabling Patient Access to Health Information
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Chapter 2
Alejandro Mauro
This chapter introduces a series of techniques and tools useful for developing patient-centered e-health. As information technology (IT) is... Sample PDF
Patient-Centered E-Health Design
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Chapter 3
Jan-Are K. Johnsen
In this chapter, we look at some fundamental aspects of communicating about ourselves and our health through technology. In particular, we examine... Sample PDF
Connecting with Ourselves and Others Online: Psychological Aspects of Online Health Communication
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Chapter 4
Ebrahim Randeree
An increasing focus on e-health and a governmental push to improve healthcare quality while giving patients more control of their health data have... Sample PDF
Personal Health Records: Patients in Control
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Chapter 5
Elaine A. Blechman
Newly disabled workers are often unemployed, uninsured, and indigent. They are in desperate need of Social Security OASDI monthly benefits, and the... Sample PDF
Disability Determinations and Personal Health Records
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Chapter 6
E-Health Marketing  (pages 70-80)
Muhammad F. Walji, John A. Valenza, Jiajie Zhang
In this chapter, we review key concepts, using the marketing mix framework, to identify the needs of healthcare consumers, and the tools and... Sample PDF
E-Health Marketing
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Chapter 7
Olli P. Järvinen
This chapter introduces the privacy management framework as a means of studying patient-centered e-health. The chapter raises some important issues... Sample PDF
Privacy Management of Patient-Centered E-Health
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Chapter 8
Richard Klein
Patient-centered e-health (PCEH) offerings see the emergence of divergent, new third parties, through initiatives, including (a) medical content... Sample PDF
Trust in Patient-Centered E-Health
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Chapter 9
John Powell, Natalie Armstrong
This chapter deals with the principles and practice of patient and public involvement in e-health research, and discusses some of the issues raised.... Sample PDF
Involving Patients and the Public in E-Health Research
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Chapter 10
Stefano Forti, Barbara Purin, Claudio Eccher
This chapter presents a case study of using interaction design methods for exploring and testing usability and user experience of a Personal Health... Sample PDF
Using Interaction Design to Improve Usability of a PHR User Interface Based on Visual Elements
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Chapter 11
Jiao Ma
This chapter explores the use of Web sites to provide patients with understandable information about the quality and price of healthcare (healthcare... Sample PDF
Healthcare Quality and Cost Transparency Using Web-Based Tools
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Chapter 12
Ann L. Fruhling
This chapter is drawn from a comprehensive study that examined the effect Human-Computer Interaction usability factors had on rural residents’... Sample PDF
Perceptions of E-Health in Rural Communities
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Chapter 13
Elizabeth Cummings, Stephen Chau, Paul Turner
This chapter explores how in developing patient-centred e-health systems it is possible to accommodate heterogeneous characteristics of end-users... Sample PDF
Assessing a Patient-Centered E-Health Approach to Chronic Disease Self-Management
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Chapter 14
Michel J. Sassene
This chapter investigates asthmatics’ reasons for not adopting an e-health system for asthma selfmanagement. An understanding of these reasons is... Sample PDF
Incompatible Images: Asthmatics' Non-Use of an E-Health System for Asthma Self-Management
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Chapter 15
Linda M. Gallant, Cynthia Irizarry, Gloria M. Boone
An extended version of the technology acceptance model (TAM) is applied to study hospital Web sites, one specific area of e-health. In a review of... Sample PDF
Exploring the Technology Adoption Needs of Patients Using E-Health
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Chapter 16
E. Vance Wilson, Nancy K. Lankton
This chapter presents a new rational-objective (R-O) model of e-health use that accounts for effects of facilitating conditions as well as patients’... Sample PDF
Predicting Patients' Use of Provider-Delivered E-Health: The Role of Facilitating Conditions
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About the Contributors