Performance Management

Performance Management

S. Srinivas (Opex Partners, Inc., USA)
Copyright: © 2007 |Pages: 22
DOI: 10.4018/978-1-59904-255-8.ch014
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The purpose of this chapter is to help you design a performance management framework that will result in choosing, successfully implementing, and getting significant benefits from e-supply chain technologies. The framework is designed to stimulate action by pinpointing where the gaps are, and leveraging technology to bridge those gaps. This is done using a balanced scorecard revolving around five critical variables: value, variety, velocity, variability, and visibility. The maturity level of each of these critical variables is classified using a six-level capability maturity continuum: ignorance, awareness, understanding, approach, action, and culture. This integrated approach of combining critical variables, balanced scorecard, and capability maturity helps leverage technology for the right purposes, and significantly improves the performance and productivity of the supply chain.

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Table of Contents
Chapter 1
P. Boonyathan, L. Al-Hakim
Today’s managers are turning to the functions of the supply chain to improve margins and gain competitive advantage. The explosion of the Internet... Sample PDF
Procedure for Modeling and Improving E-SCM Processes
Chapter 2
S. Yang
In recent years, e-retailing has become the growth engine for the retailing industry. A large online retailer usually has multiple distribution... Sample PDF
Dynamic Transshipment in the Digital Age
Chapter 3
R. Craig
This chapter considers the perspective of small and medium-sized enterprises (SMEs) in supply chains. It starts with an overview of the important... Sample PDF
E-Com Supply Chain and SMEs
Chapter 4
J. Hamilton
This chapter addresses the development cycle of recent ‘services’ models. It considers that all products involve services and consequently maybe be... Sample PDF
Building and Managing Modern E-Services
Chapter 5
J. Hamilton
This chapter addresses service value networks as a key pathway to establishing and likely retaining future strong competitive positioning within a... Sample PDF
Service Value Networks: Delivering Competitive E-Services
Chapter 6
V. Potdar
In this chapter we provide an introduction to RFID technology. We discuss the main components of the RFID technology, which includes RFID... Sample PDF
Automated Data Capture Technologies: RFID
Chapter 7
W. Baker, G. Smith, K. Watson
Collaboration between supply chain partners, facilitated by integration of information flows, has created more efficient and effective networks.... Sample PDF
Information Security Risk in the E-Supply Chain
Chapter 8
O. Bak
The supply chain environment today is a collaborative business environment in which the members of supply chains are interlinked with each other.... Sample PDF
The Use of Collaboration Tools in Supply Chain: Implications and Challenges
Chapter 9
G. Finnie, Z. Sun
This chapter reviews fundamentals of e-supply chain management and examines the transformation from the traditional supply chains to the e-supply... Sample PDF
Negotiation, Trust, and Experience Management in E-Supply Chains
Chapter 10
P. Tiako
As the Internet grew and evolved, it became more widely used by everyone. What once was utilized by the military and used for academic purposes is... Sample PDF
Trading E-Coalition Modeling for Supply Chain
Chapter 11
R. Pal, I. Bose, A. Ye
ERP and SCM systems have been used in China for some time. Although these two systems complement each other, the integration of these two systems is... Sample PDF
E-Supply Chain System at Valvex and Its Integration with ERP Systems
Chapter 12
C. Shi, B. Chen
Setting performance targets and managing to achieve them is fundamental to business success. As a result, it is common for managers to adopt a... Sample PDF
Coordination of a Supply Chain with Satisficing Objectives Using Contracts
Chapter 13
R. Manjunath
Maintaining the service quality in a supply chain has become a challenging task with increased complexity and number of players down the line. Often... Sample PDF
Information Feedback Approach for Maintaining Service Quality in Supply Chain Management
Chapter 14
Performance Management  (pages 261-282)
S. Srinivas
The purpose of this chapter is to help you design a performance management framework that will result in choosing, successfully implementing, and... Sample PDF
Performance Management
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