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Performance Measurement in the SMEs in the Information Industry

Copyright © 2008. 21 pages.
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DOI: 10.4018/978-1-59904-901-4.ch005
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MLA

Wu, Donglin and Fang Zhao. "Performance Measurement in the SMEs in the Information Industry." Information Technology Entrepreneurship and Innovation. IGI Global, 2008. 79-99. Web. 22 Oct. 2014. doi:10.4018/978-1-59904-901-4.ch005

APA

Wu, D., & Zhao, F. (2008). Performance Measurement in the SMEs in the Information Industry. In F. Zhao (Ed.), Information Technology Entrepreneurship and Innovation (pp. 79-99). Hershey, PA: Information Science Reference. doi:10.4018/978-1-59904-901-4.ch005

Chicago

Wu, Donglin and Fang Zhao. "Performance Measurement in the SMEs in the Information Industry." In Information Technology Entrepreneurship and Innovation, ed. Fang Zhao, 79-99 (2008), accessed October 22, 2014. doi:10.4018/978-1-59904-901-4.ch005

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Abstract

This chapter identifies the challenges, features, and drivers of performance measurement (PM) in the SMEs in the IT industry and introduces a PM framework based on the system theory and business excellence model for SMEs. This study finds that a dynamic and flexible PM framework is more suitable to SMEs than a mechanized PM model. By examining the PM features and key success factors in SMEs in the IT industry, this study concludes that traditional PM theories and tools are not suitable for SMEs, which is supported by many recent studies on PM in SMEs.
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Complete Chapter List

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Chapter 1
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Chapter 5
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This chapter identifies the challenges, features, and drivers of performance measurement (PM) in the SMEs in the IT industry and introduces a PM... Sample PDF
Performance Measurement in the SMEs in the Information Industry
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Chapter 6
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Chapter 7
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Chapter 8
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The chapter discusses the use of business strategies for pure Internet firms. It separates the strategic choices and directions used for idea... Sample PDF
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Chapter 10
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The Internet has reached a stage of maturity where its innovative adoption and implementation can be a source of competitive advantage. Supply... Sample PDF
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Chapter 11
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