Personal and Situational Factors as Predictors of End User Performance

Personal and Situational Factors as Predictors of End User Performance

I. M. Jawahar (Illinois State University, USA)
Copyright: © 2003 |Pages: 21
DOI: 10.4018/978-1-59140-065-3.ch004
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End-user computing (EUC) has the potential to enhance productivity. However, for this potential to be realized, end users must learn EUC skills and perform at high levels. Because of the significance of end user performance to organizations, it is important to uncover factors that influence end user performance. However, prior research has relied almost exclusively on person factors to predict end user performance even though several models suggest that both person and situational factors influence behavior and performance. This limitation of previous research was overcome by examining the influence of both person and situational factors on end user performance. The three person factors and four situational factors investigated in this study, together, explained almost 40% of the variance in end user performance. Suggestions to enhance end user performance are offered, and directions for future research are discussed.

Complete Chapter List

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Table of Contents
Mo Adam Mahmood
Chapter 1
L. A. Witt, L. A. Burke
In order to achieve competitive advantage, 21st century organizations will make substantial investments in information technology (IT). Effective... Sample PDF
Using Cognitive Ability and Personality to Select Information Technology Professionals
Chapter 2
Susan Turner, Phil Turner
Researchers in Information Systems have produced a rich collection of meta-analyses and models of factors influencing the uptake of information... Sample PDF
Beyond Relative Advantage: Factors in End-User Uptake of Computer Supported Cooperative Work
Chapter 3
Robert W. Stone, John W. Henry
The study uses data collected by a survey of computer-based medical information system end users in a large hospital in the southeastern United... Sample PDF
The Roles of Computer Self-Efficacy and Outcome Expectancy in Influencing the Computer End-User's Organizational Commitment
Chapter 4
I. M. Jawahar
End-user computing (EUC) has the potential to enhance productivity. However, for this potential to be realized, end users must learn EUC skills and... Sample PDF
Personal and Situational Factors as Predictors of End User Performance
Chapter 5
Neil McBride, A. Trevor Wood-Harper
Control is a major issue in end-user computing. The migration of responsibility, resources and authority from IT departments to user departments is... Sample PDF
A Dynamic Model of End-User Computing
Chapter 6
Tanya J. McGill
Organizations rely heavily on applications developed by end users, yet lack of experience and training may compromise the ability of end users to... Sample PDF
A Comparison of End User and Expert Systems Quality Assessments
Chapter 7
Rex Karsten
The working relationship of information systems (IS) professionals and end users is an ongoing source of both research and practical concern. This... Sample PDF
A Matter of Perspective: The Role of Casual Attribution in the Assessment of User-System Outcomes
Chapter 8
Christian Wagner
Knowledge is receiving recognition as a strategic force in organizations. Correspondingly, one form of knowledge capture and maintenance... Sample PDF
Knowledge Management through End User Developed Expert Systems: Potential and Limitations
Chapter 9
Charles E. Morrison, Joline Morrison, John Melrose, E. Vance Wilson
Spreadsheet programs are deceptively simple tools that are widely used by end user developers in organizations. However, recent studies have shown... Sample PDF
A Graphical Approach for Reducing Spreadsheet Linking Errors
Chapter 10
Rajiv Kohli, Jatinder N.D. Gupta
This paper reports the results of an exploratory study of student perceptions of the education and experiences of the Systems Analysis and Design... Sample PDF
Effectiveness of Systems Analysis and Design Education: An Exploratory Study
Chapter 11
S. E. Kruck, John J. Maher, Reza Barkhi
It is well documented that electronic spreadsheet models utilized in many professions to enhance decision-making frequently contain errors that have... Sample PDF
A Framework for Cognitive Skill Acquisition and Spreadsheet Training
Chapter 12
Elaine R. Winston, Dorothy G. Dologite
According to previous studies, a positive attitude towards information technology (IT) among small business owners appears to be a key factor in... Sample PDF
Attitude and Management Style Matter in IT Implementation: A Study of Small Business Owners
Chapter 13
Albert H. Huang
As end-user training becomes increasingly important in today’s technology-intensive business environment, progressive companies remain alert to find... Sample PDF
A Three-Tier Technology Training Strategy in a Dynamic Business Environment
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