A Practitioner-Centered Assessment of a User-Experience Framework

A Practitioner-Centered Assessment of a User-Experience Framework

John McCarthy (University College Cork, Ireland), Peter Wright (University of York, UK) and Lisa Meekison (Anthropologist and Freelance Consultant, Canada)
DOI: 10.4018/978-1-59904-949-6.ch046
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In this article we outline a relational approach to experience which we have used to develop a practitioner-oriented framework for analysing user experience. The framework depicts experience as compositional, emotional, spatio-temporal, and sensual, and as intimately bound up with a number of processes that allow us to make sense of experience. It was developed and assessed as part of a participative action research project involving interested practitioners. We report how these practitioners used the framework, what aspects of experience they felt that it missed, and how useful they found it as a tool for evaluating Internet shopping experiences. A thematic content analysis of participants’ reflections on their use of the framework to evaluate Internet shopping experiences revealed some strengths and some weaknesses. For example, certain features of the framework led participants to reflect on aspects of experience that they might not otherwise have considered, such as, the central role of anticipation in experience. The framework also captured aspects of experience that relate to both the sequential structure of the activity and its subjective aspects. However, it seemed to miss out on the intensity of some experiences, and participants sometimes found it difficult to distinguish between some of the sense-making processes, for example, interpreting and reflecting. These results have helped to refine our approach to deploying the framework and have inspired an ongoing programme of research on experience-centred design.

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Contents by Volume
Chapter 1
Hakikur Rahman
As nations continue to conceptualize, adopt, implement and monitor their respective information and communications technologies (ICTs) policies and... Sample PDF
An Overview on Strategic ICT Implementations Toward Developing Knowledge Societies
Chapter 2
Irma Becerra-Fernandez, Rajiv Sabherwal
Rapid changes in the field of knowledge management (KM) have to a great extent resulted from the dramatic progress we have witnessed in the field of... Sample PDF
The Role of Information and Communication Technologies in Knowledge Management: A Classification of Knowledge Management Systems
Chapter 3
Birgitta Rydhagen, Lena Trojer
This article has a particular interest in the introduction of ICT in the postcolonial parts of the world. The fundamental arguments for investing in... Sample PDF
Postcolonial ICT Challenges
Chapter 4
Chris Keen, Dean Steer, Paul Turner
Regional Australia continues to be the recipient of public programs premised on assumptions about the benefits of Information and Communications... Sample PDF
Holistic Evaluation of the Roles of ICTs in Regional Development
Chapter 5
Saundarjya Borbora, Mrinal Kanti Dutta
Economic development and information and communication technology (ICT) are found to move together in the present day era of globalization. ICT can... Sample PDF
ICT in Regional Development
Chapter 6
Liudmila Burtseva, Svetlana Cojocaru, Constantin Gaindric, Galina Magariu, Tatiana Verlan
In this chapter the authors introduce the digital-divide concept to the reader, bring its different definitions, and describe the short history of... Sample PDF
Digital Divide: Introduction to the Problem
Chapter 7
Sadayoshi Takaya
In this chapter, we mention that a digital divide could bring about an income divide both within a country and between countries. The more the uses... Sample PDF
The Evolution of ICT, Economic Development, and the Digitally-Divided Society
Chapter 8
Hakikur Rahman
Revolutionary advancement in information and communication technology (ICT) with strengthening of economic and social aspects is transforming the... Sample PDF
Information Dynamics in Developing Countries
Chapter 9
Dilip Dutta
Empirical studies that focus on impact of ICT for development usually make a distinction between ICT as a production sector and ICT as an enabler of... Sample PDF
Role of ICT in Development Process: A Review of Issues and Prospects in South Asia
Chapter 10
Godwin Onu
The 20th and 21st centuries have witnessed major paradigm shifts in the conceptualization of development and governance. These phenomena are aided... Sample PDF
Information and Communication Technology and Good Governance in Africa
Chapter 11
Vanessa Phala
The “information revolution” has not only transformed the world as we know it, but also its future potential. Information and Communication... Sample PDF
Telecommunications Sector and Internet Access in Africa
Chapter 12
Mohamed El Louadi
In 801, Harun Rashid offered Charlemagne a water clock, the like of which was inexistent in all of Europe at that time; the King’s court thought... Sample PDF
The Arab World, Culture and Information Technology
Chapter 13
Saundarjya Borbora
This chapter examines the role of technology in economic and social development in developing countries, with a particular emphasis on India as an... Sample PDF
ICT Growth and Diffusion: Concepts, Impacts and Policy Issues in the Indian Experience with Reference to the International Digital Divide
Chapter 14
Chiara Giorgi, Dieter Schürch
Since the end of 20th Century, the introduction of Information and Communication Technologies (ICT) has deeply influenced many aspects of everyday... Sample PDF
ICT, Education, and Regional Development in Swiss Peripheral Areas
Chapter 15
Lynne H. De Weaver
The legend on the CTC@NSW Web site, http://www.ctc.nsw.gov.au/about/, defines Community Technology Centres (CTCs) as “computer enabled multi-purpose... Sample PDF
Applying for Government Grants for ICT in Australia
Chapter 16
Hakikur Rahman
Information and Communication Technologies (ICTs) are often promoted as central to reviving and sustaining regional communities. Apart from these... Sample PDF
Role of ICTs in Socioeconomic Development and Poverty Reduction
Chapter 17
Sadayoshi Takaya
This chapter focuses on the function of international currencies as foreign exchange vehicles, which has a character of the network externality. On... Sample PDF
Evolution of the Euro and Currency Competition in the Global ICT Age
Chapter 18
Andrew Targowski
The purpose of this chapter is to show that the Cold War is behind the invention of the Internet. This is one of a very few positive results of this... Sample PDF
The Genesis, Political, and Economic Sides of the Internet
Chapter 19
Patrick S. Merten
This chapter reviews the historical evolution of the airline market and its first-generation airline reservation and distribution systems. The... Sample PDF
The Transformation of the Distribution Process in the Airline Industry Empowered by Information and Communication Technology
Chapter 20
Laura Márquez-Ramos, Inmaculada Martínez-Zarzoso, Celestino Suárez-Burguet
This chapter tests empirically to what extent technological innovation influences international trade and studies its effect on different groups of... Sample PDF
Technological Innovation, Trade and Development
Chapter 21
John Sagi, Elias Carayannis, Subhashish Dasgupta, Gary Thomas
Many authors argue that information and communications technology (ICT) in this New Economy is causing a globalized, unified society. Others take... Sample PDF
ICT and Business in the New Economy: Globalization and Attitudes Towards eCommerce
Chapter 22
Sylvie Albert, Rolland LeBrasseur
This article reviews the literature on networks and, more specifically, on the development of community telecommunication networks. It strives to... Sample PDF
Collaboration Challenges in Community Telecommunication Networks
Chapter 23
Aura Soininen
Multiple cases have been reported in which patents have posed dilemmas in the context of cooperative standard setting. Problems have come to the... Sample PDF
Patents and Standards in the ICT Sector: Are Submarine Patents a Substantive Problem or a Red Herring?
Chapter 24
Knut Blind
This article presents the results of an explorative study for the lifetimes and survival rates of formal standards in telecommunication and... Sample PDF
Factors Influencing the Lifetime of Telecommunication and Information Technology Standards: Results of an Explorative Analysis of the PERINORM Database
Chapter 25
Hitendra Pillay, John A. Clarke, Peter G. Taylor
The learning capacity of individuals is becoming recognised as the most valued commodity in a knowledge and information society and this has... Sample PDF
Some Insights into the Impact of ICTs on Learning Agency and Seamless Learning
Chapter 26
Zlatko J. Kovacic
This chapter has two aims. First, to provide an overview of learning styles research and secondly, to provide an overview of research in adaptive... Sample PDF
Learning Styles and Adaptive ICT-Based Learning Environment
Chapter 27
MarySue Cicciarelli
This article presents fifteen different design theories from the behaviorism, cognitivism, and humanism schools of psychology. Information about the... Sample PDF
Behavorial, Cognitive, and Humanistic Theories: Which Theories Do Online Instructors Utilize?
Chapter 28
Hakikur Rahman
ICT mediated learning provides utilities for achieving the goal of education for all, and in turn acts as an enabler in reducing the digital divide... Sample PDF
ICT-Based Learning: A Basic Ingredient for Socio-Economic Empowerment
Chapter 29
Antonio Cartelli
During the past few decades, the expanded use of PCs and the Internet introduced many changes in human activities and cooperated in the... Sample PDF
Between Tradition and Innovation in ICT and Teaching
Chapter 30
Sociocultural Animation  (pages 464-471)
Marcus Foth
The emergence of global computer networks and the widespread availability of advanced information communication technology (ICT) since the... Sample PDF
Sociocultural Animation
Chapter 31
Andrea Birbaumer, Marianne Tolar, Ina Wagner
There is a deep gender imbalance in information and communication technology (ICT) professions which are only about 17% female (compare Valenduc et... Sample PDF
Biographical Stories of European Women Working in ICT
Chapter 32
J. Ann Dumas
The 1995 Fourth World Conference on Women, Beijing, China, addressed gender equality issues in many areas of global society, including information... Sample PDF
The Beijing World Conference on Women, ICT Policy, and Gender
Chapter 33
Sushil K. Sharma
Internet, wireless, mobile, multi-media (voice, video, 3D), broadband, and other information and communication technologies (ICTs) are rapidly... Sample PDF
Gender Inequalities for Use and Access of ICTs in Developing Countries
Chapter 34
J. Ann Dumas
The World Summit on the Information Society (WSIS) was organized by the United Nations (UN) and the International Telecommunications Union to... Sample PDF
WSIS Gender and ICT Policy
Chapter 35
J. Ann Dumas
Gender equality and information and communication technology are important in the achievement of the Millennium Development Goals (MDGs) in policy... Sample PDF
Gender ICT and Millennium Development Goals
Chapter 36
Surmaya Talyarkhan, David J. Grimshaw, Lucky Lowe
This chapter characterises the use of information communication technologies (ICTs) to share information with people at grassroots as connecting the... Sample PDF
Connecting the First Mile: A Best Practice Framework for ICT-Based Knowledge Sharing Initiatives
Chapter 37
Kalle Lyytinen, Thomas Keil, Vladislav Fomin
Standards have become critical to information and communication technologies (ICTs) as they become complex and pervasive. We propose a process... Sample PDF
A Framework to Build Process Theories of Anticipatory Information and Communication Technology (ICT) Standardizing
Chapter 38
Alf Neumann
The ongoing discussion on what e-strategy does and what it can do for national information and communication technology (ICT) development has... Sample PDF
How the National E-Strategy Shapes Competitiveness in the Information Economy
Chapter 39
Rosa Borge
Political actors use ICTs in a different manner and in different degrees when it comes to achieving a closer relationship between the public and... Sample PDF
An Explanatory Approach to the Political Uses of ICT Initiatives for Participation: Institutions, Context, and Characteristics of the Actors
Chapter 40
Kim Virborg Henriksen, Helle Zinner Andersen
The chapter explores the role of institutional discourse on B2B e-commerce diffusion. Using the case of EDI in the Danish business environment, the... Sample PDF
B2B E-Commerce Diffusion: The Efficacy of Institutional Discourse
Chapter 41
Dirk Vriens, Jan Achterbergh
In this chapter the role of ICT for competitive intelligence is approached from the perspective of strategy formulation. The authors hold the view... Sample PDF
Enabling Strategy Formulation by ICT: A Viable Systems Approach
Chapter 42
Yuichi Washida, Shenja van der Graaf, Eva Keeris
This study examines the innovation in communication media, based on empirical survey results from five countries. First, the authors create a... Sample PDF
Media Life Cycle and Consumer-Generated Innovation
Chapter 43
Nette Schultz, Lene Sørensen, Dan Saugstrup
This chapter presents and discusses a new design framework for involving users at an early stage in a mobile ICT development project. A... Sample PDF
Participatory Design and Creativity in Development of Information and Communication Technologies
Chapter 44
Kate Sutcliffe
The Gulf Savannah region (Invest Australia and Gulf Savannah Development, 2003) of north Queensland covers 186,000 square kilometers, an area 80%... Sample PDF
ICT and Developing Social Capital
Chapter 45
Ian F. Alexander
Systems engineers have often paid too little attention to the nature of the so-called “users” of products under development. These are better called... Sample PDF
A Taxonomy of Stakeholders: Human Roles in System Development
Chapter 46
John McCarthy, Peter Wright, Lisa Meekison
In this article we outline a relational approach to experience which we have used to develop a practitioner-oriented framework for analysing user... Sample PDF
A Practitioner-Centered Assessment of a User-Experience Framework
Chapter 47
Hannakaisa Isomäki
This article describes a study clarifying information systems (IS) designers’ conceptions of human users of IS by drawing on in-depth interviews... Sample PDF
Different Levels of Information Systems Designers' Forms of Thought and Potential for Human-Centered Design
Chapter 48
Etienne Denoual
Comparing and quantifying corpora are key issues in corpus-based translation and corpus linguistics, for which there is still a notable lack of... Sample PDF
A Method to Quantify Corpus Similarity and its Application to Quantifying the Degree of Literality in a Document
Chapter 49
Ellen Whybrow
The digital divide is a complex phenomenon inextricably linked to income security and not easily addressed through programs that provide simple... Sample PDF
Digital Access, ICT Fluency, and the Economically Disadvantages: Approaches to Minimize the Digital Divide
Chapter 50
Lynne De Weaver, Allan H. Ellis
This chapter looks at the role of language and the community consultation process in overcoming the digital divide by facilitating the uptake of... Sample PDF
Delivering More Effective Community Consultation and Support for Regional ICT Programs
Chapter 51
Martin A. Schell
Localization of a document or other product requires tacit knowledge of the target language and culture. Although it is promoted by many activists... Sample PDF
Developing a Global Perspective for Knowledge Management
Chapter 52
Sagren Moodley
The post-apartheid South African government has placed ICTs at the centre of the national agenda for social and economic development (Mbeki, 1996... Sample PDF
Deconstructing the South African Government's ICT for Development Discourse
Chapter 53
Poline Bala, Roger W. Harris, Peter Songan
This chapter highlights an initiative by a group of researchers2 from Universiti Malaysia Sarawak (UNIMAS) to connect villagers in the remote and... Sample PDF
E Bario Project: In Search of a Methodology to Provide Access to Information Communications Technologies for Rural Communities in Malaysia
Chapter 54
Seija Ridell
In this chapter, the contribution of new information and communication technologies to enhancing democracy at the local level is articulated as a... Sample PDF
ICTs and the Communicative Conditions for Democracy: A Local Experiment with Web-Mediated Civic Publicness
Chapter 55
Sam Lubbe
SDC has financial services knowledge with cross-industry technical skill capabilities. Their emphasis is on advanced development techniques and... Sample PDF
The Creation of a Commercial Software Development Company in a Developing Country for Outsourcing Purposes
Chapter 56
Serge S. Azarov
In order to assess the prospects for the development of the information society in Ukraine, there is a need to consider the possible directions or... Sample PDF
The Information Society in Ukraine
Chapter 57
Gevorg Melkonyan
The Synergy Project “Priorities in the Development of Telecommunications Sector in the South Caucasus” (2003) has the task of modernising the... Sample PDF
Telecommunication Problems in Rural Areas of Armenia
Chapter 58
Morten Falch, Anders Henten
A substantial part of the economic growth that has taken place within the past 2 decades is related to information and communication technology... Sample PDF
ICT as an Example of Industrial Policy in EU
Chapter 59
Antonio Santos
The purpose of this article is to propose a methodology to increase information literacy among people who attend telecenters in low-income... Sample PDF
Information Literacy for Telecenter Users in Low-Income Regional Mexican Communities
Chapter 60
Malathi Subramanian, Anupama Saxena
The development and use of information and communication technologies have stimulated huge changes in the life of people globally, leading to a... Sample PDF
Gender and ICT Policies and Programmes in an Indian State
Chapter 61
Clem Herman
This article examines the role of community-based training initiatives in enabling women to cross the so-called digital divide and become confident... Sample PDF
Crossing the Digital Divide in a Women's Community ICT Centre
Chapter 62
Dean Carson
Tourism and hospitality industries are heavily reliant on the effective exchange of information between suppliers, intermediaries, regulatory and... Sample PDF
Developing Regional Tourism Using Information Communications Technology
Chapter 63
Roopa Jakkilinki, Nalin Sharda
This chapter provides an overview of tourism ontology and how it can be used for developing e-tourism applications. The Semantic Web is the next... Sample PDF
A Framework for Ontology-Based Tourism Application Generator
Chapter 64
Mohan Ponnada, Roopa Jakkilinki, Nalin Sharda
Tourism recommender systems (TRS) have become popular in recent years; however, most lack visual means of presenting the recommendations. This paper... Sample PDF
Developing Visual Tourism Recommender Systems
Chapter 65
George Kakaletris, Dimitris Varoutas, Dimitris Katsianis, Thomas Sphicopoulos
The globally observed recession of mobile services market has pushed mobile network operators into looking for opportunities to provide value added... Sample PDF
Design and Implementation Approaches for Location-Based, Tourism-Related Services
Chapter 66
Michelle Rowe, Alfred Ogle
This chapter proposes a framework to consider the application of collaborative commerce (c-commerce) in the hotel industry. C-commerce and some... Sample PDF
Collaborative Commerce and the Hotel Industry
Chapter 67
Ben Bellows, Aman Bhandari, Mahad Ibrahim, Jaspal S. Sandhu
This chapter begins with an overview of public health in developing regions. From this population-level perspective, we discuss the information... Sample PDF
Peering into the Black Box: A Holistic Framework for Innovating at the Intersection of ICT & Health
Chapter 68
John Pryor
The Fiankoma Project was a development awareness (DA) initiative run by the Video Educational Trust aiming to link the small rural community of... Sample PDF
Analysing a Rural Community's Reception of ICT in Ghana
Chapter 69
Janice A. Osbourne, Malcolm Clarke
This paper discusses the use of three published models, the Technology acceptance model (TAM), Rogers diffusion of Innovation theory (IDT), and the... Sample PDF
Factors Motivating the Acceptance of New Information and Communication Technologies in UK Healthcare: A Test of Three Models
Chapter 70
Glenn Finger, Maret McGlasson, Paul Finger
Teaching and learning in the 21st century should be markedly different from earlier times through the design of new teaching and learning... Sample PDF
Information and Communication Technologies: Towards a Mediated Learning Context
Chapter 71
Elena P. Antonacopoulou, K. Nadia Papmichail
The biggest challenge for any organization is managing the disperse nature of knowledge across a diverse set of knowledge carriers. The role of ICTs... Sample PDF
Learning-Supported Decision-Making: ICTs as Feedback Systems
Chapter 72
Kevin Gallagher, Robert M. Mason
This article frames the requirements definition phase of systems design as a problem of knowledge transfer and learning between two communities of... Sample PDF
Reframing Information System Design as Learning Across Communities of Practice
Chapter 73
The Transformation Model  (pages 1102-1108)
Kathleen P. King
The journey of transformation is a model of professional development developed, grounded in research of 205 educators, and based on a framework of... Sample PDF
The Transformation Model
Chapter 74
Thanakorn Wangpipatwong, Borworn Papasratorn
In this article, the study of how a constructivist e-learning system affects students’ learning outcomes was explored and a two-phase study was... Sample PDF
The Influence of Constructivist E-Learning System on Studen Learning Outcomes
Chapter 75
Raymond A. Hansen, Anthony H. Smith, Julie R. Mariga
Wireless networking is experiencing explosive growth, both in market size and the number of new standards and technologies. Effectively educating... Sample PDF
A Wireless Networking Curriculum Model for Network Engineering Technology Programs
Chapter 76
Hong Lin
We present a method for designing the architecture of an agent-based e-educational system. We demonstrate the effectiveness of our method by its... Sample PDF
Agent-Based Architecture of a Distributed Laboratory System
Chapter 77
Jianxia Du, Byron Havard, James Adams
A framework for Online Group Collaborative Learning is illustrated in this paper. The foundation of the framework is based on Piaget’s concepts of... Sample PDF
A Project-Based Learning Approach: Online Group Collaborative Learning
Chapter 78
Byron Havard, Jianxia Du, Anthony Olinzock
A dynamic task-oriented online discussion model for deep learning in distance education is described and illustrated in this chapter. Information... Sample PDF
Task-Oriented Online Discussion: A Practical Model for Student Learning
Chapter 79
Steven F. Tello
This study examines the relationship between instructional interaction and student persistence among adult students in online courses. A survey... Sample PDF
An Analysis of Student Persistence in Online Education
Chapter 80
Cindy S. York, Dazhi Yang, Melissa Dark
This article briefly reviews two important goals in online education: interaction and presence. These are important goals in online education... Sample PDF
Transitioning from Face-to-Face to Online Instruction: How to Increase Presence and Cognitive/Social Interaction in an Online Information Security Risk Assessment Class
Chapter 81
Jianxia Du, Byron Harvard, James Adams, Gang Ding, Wei-Chieh Yu
This chapter illustrates a framework for Online Group Collaborative Learning based upon Piaget’s concepts of assimilation and accommodation and upon... Sample PDF
Project-Based Online Group Collaborative Learning Characteristics
Chapter 82
Paul Lajbcyier, Christine Spratt
Devising pedagogical strategies that will engage students in ways which will assure the development of their skills of critique and analysis... Sample PDF
Using "Blended Learning" to Develop Tertiary Students' Skills of Critique
Chapter 83
Vivian H. Wright, Ronnie Stanford, Jon Beedle
This chapter describes how teacher educators have used a blended approach, online and traditional delivery, to structure course content for its... Sample PDF
Using a Blended Model to Improve Delivery of Teacher Education Curriculum in Global Settings
Chapter 84
Chris Thompson, Zane L. Berge
As virtual high schools grow in numbers across America more interest is generated in how to successfully plan and implementing them. Part of... Sample PDF
Developing Staff Training in Virtual High Schools
Chapter 85
John Graham, George W. Semich
Technology training for college faculty has become an important part of the mission of colleges and universities today. Funding is allocated toward... Sample PDF
A Model for Effectively Integrating Technology Across the Curriculum: A Three-Step Staff Development Program for Transforming Practice
Chapter 86
Thomas Rienzo, J. Michael Tarn, James Danenberg
Many business schools are attempting to integrate their curricula with enterprise software, particularly enterprise resource planning (ERP)... Sample PDF
Putting Enterprise Systems in a Larger ICT Context - A Pedagogical Framework
Chapter 87
Shivanand Balram, Suzana Dragicevic
Information and communication technologies (ICT) have created many new opportunities for teaching, learning and administration. This study... Sample PDF
An Embedded Collaborative Systems Model for Implementing ICT-based Multimedia Cartography Teaching and Learning
Chapter 88
Anthony Scime, Christine Wania
An analysis of eight computing model curricula verifies that there are significant differences between computing disciplines. While there are many... Sample PDF
Computing Curricula: A Comparison of Models
Chapter 89
Shafika Isaacs
This essay prompts critical thinking on the way ICT-enabled education programs in Africa have been conceptualized and implemented. It reflects... Sample PDF
ICT-Enabled Education in Africa: A Sober Reflection on the Development Challenges
Chapter 90
Inban Naicker
This study examines the impact of the Internet on a student society by investigating the effective use of the Internet at tertiary education. The... Sample PDF
Internet: A Right to Use and Access Information, or a Utopia?
Chapter 91
Buyile Ngubane
This study addresses the needs for a community computer centre (telecentre) for the community of Emkhambathini. This study was part of the... Sample PDF
The Nearest Some of Us Will Ever Come to Information Heaven
Chapter 92
Olexandr Molodtsov
Efficiency of collective action, aimed at social development, in many ways depends on the level of being well-informed and the intensiveness of... Sample PDF
Establishing a "Knowledge Network" of Local and Regional Development Subjects
Chapter 93
Jerry Eades
This chapter examines the relationship between the Internet and sex tourism. It argues that interest in sex tourism in the media erupted in the... Sample PDF
Sex Tourism and the Internet: Information, Amplification, and Moral Panics
Chapter 94
David Rooney, Elizabeth Ferrier, Phil Graham, Ashley Jones
This chapter examines the possibility of creating online creative production archives with which to make locally and internationally sourced high... Sample PDF
Cultural Knowledge Management and Broadband Content in Development: Open Content Platforms, Copyright and Archives
Chapter 95
Michael Bjom
This chapter is an empirical research report describing the diffusion of mobile camera phones and picture mail services in Japan between the years... Sample PDF
The Right of Interpretation: Who Decides the Success of Picture Mail?
Chapter 96
Dirk Vriens
This chapter discusses the role of ICT for competitive intelligence activities. To this end, it starts with an introduction to competitive... Sample PDF
The Role of Information and Communication Technology in Competitive Intelligence
Chapter 97
Dirk Vriens
Competitive intelligence (CI) can be described as collecting and processing information about the environment for strategic purposes (cf. Kahaner... Sample PDF
Information and Communication Technology Tools for Competitive Intelligence
Chapter 98
Jan Achterbergh, Dirk Vriens
In this chapter, we explore the role of simulation games for intelligence activities. Although games have been used in intelligence activities, the... Sample PDF
It's All in the Game: How to Use Simulation-Games for Competitive Intelligence and How to Support Them by ICT
Chapter 99
Matthew Shaul
As a socially constructive learning tool, discussion forums remain central to online education. They have continued to evolve in functionality... Sample PDF
Assessing Online Discussion Forum Participation
Chapter 100
Matthew Simpson, Jay Burmeister, Michael Docherty
This chapter describes the development of the E-News project which examined an interactive journalism approach in Rockhampton, Australia. This... Sample PDF
E-News: Community Interaction through Journalism
Chapter 101
Hakikur Rahman
Information and communications technologies (ICTs) are playing an increasingly vital role in the daily lives of all communities by revolutionizing... Sample PDF
Role of ICT in Establishing E-Government System for Disadvantaged Communities
Chapter 102
Dean Steer, Paul Turner
Despite continued rhetoric that information and communication technologies (ICTs) make ‘place’ irrelevant in a global networked economy, insights... Sample PDF
The Role of Place: Tasmanian Insights on ICT and Regional Development
Chapter 103
Radio for Social Development  (pages 1506-1512)
Patrick Craddock, Peggy Duncan
“Tell me a story” is an established educational technique. “Tell me a story” using radio is an application of this technique, but instead of having... Sample PDF
Radio for Social Development
Chapter 104
Phillip Olla
Space technology has advanced rapidly in recent years. Nevertheless, a number of countries still lack the human, technical and financial resources... Sample PDF
Digital Bridges: Extending ICT To Rural Communities Using Space Technologies
Chapter 105
Thomas Wilsdon, Jill Slay
With the continual convergence of analogue technologies with those either simulated or implemented in digital based equivalents, future benefits... Sample PDF
Voice Over IP for Rural Telecommunication Provision
Chapter 106
Zaipuna O. Yonah, Baanda A. Salim
This chapter attempts to enhance the understanding and knowledge of Information and Communication Technologies (ICTs) in relation to the Tanzania... Sample PDF
ICTs as Tools for Poverty Reduction: The Tanzanian Experience
Chapter 107
Michelle Rowe
“If you want to access my market, you have to use my standards.” This seems to be the approach adopted by some in China and certainly is the line... Sample PDF
Information Technology Standards in China
Chapter 108
Colin R. Latchem, Ajit Maru
About 2 billion people in low-income countries are dependent upon smallholding farming for their livelihoods. These are among the world’s poorest... Sample PDF
ICT and Distance Learning for Agricultural Extension in Low Income Countries
Chapter 109
Jacques Bulchand, Jorge Rodríguez
This chapter describes which information and communication technologies (ICT) can help in the process of managing knowledge and intellectual capital... Sample PDF
ICT for Knowledge and Intellectual Capital Management in Organizations
Chapter 110
Eleanor J. Flanigan
Developing an innovative and original professional digital business portfolio and keeping it updated is one of the most effective tools that can be... Sample PDF
Digital Business Portfolios: Categories, Content, and Production
Chapter 111
Charoula Angeli, Nicos Valanides
We live in a world that is constantly impacted by information and communication technology (ICT). ICT is considered an important catalyst and tool... Sample PDF
A Socio-Technical Analysis of Factors Affecting the Integration of ICT in Primary and Secondary Education
Chapter 112
Annalene Cosemans
SchoolSat1 was an initiative to utilise advances in satellite technology to improve access to the Internet for Irish schools. It was partially... Sample PDF
Satellite Technology in Schools
Chapter 113
Maggie Ferguson, Adrian Ibbetson
This paper provides an evaluation of the effectiveness of a year-one module delivered by a combination of traditional and online teaching methods to... Sample PDF
The Use of Online Technologies in the Teaching and Learning Process: WebCT-Communication or Technology Turn-Off?
Chapter 114
Andreas Wiesner-Steiner, Heidi Schelhowe, Heike Wiesner
The project “Roberta – girls conquer robotics” was launched by the Fraunhofer Institute (AIS) with the aim to help promote girls’ interest in... Sample PDF
The Didactical Potential of Robotics for Education with Digital Media
Chapter 115
Chuleeporn Changchit, Robert Cutshall, Susan Elwood
Due to a rapid increase in the usage of information technology, several companies are demanding that graduates have more than just the basic... Sample PDF
Students' Perceptions of the Laptop Program: What Factors Should be Considered Before Implementing the Program?
Chapter 116
Elizabeth Fanning
A game mod describes a modification within an existing commercial computer-based game that has been created by a user. By game modding, a user can... Sample PDF
Game Mods: Customizable Learning in a K16 setting
Chapter 117
John DiMarco
This survey research project investigated the existence of Web portfolios on academic Web sites in New York State. The goal of this project was to... Sample PDF
A Statewide Analysis of Student Web Portfolios in New York Colleges and Universities
Chapter 118
Jeffrey Hsu
A number of new communications technologies have emerged in recent years that have been largely regarded and intended for personal and recreational... Sample PDF
Innovative Technologies for Education and Learning: Education and Knowledge-Oriented Applications of Blogs, Wikis, Podcasts, and More
Chapter 119
David Gadish
Schools of business can benefit from adoption of geographic information systems (GIS). A brief overview of GIS technology is presented along with an... Sample PDF
Introducing GIS for Business in Higher Education
Chapter 120
S. Manjit Sidhu, N. Selvanathan, S. Ramesh
This work presents an extension of our study on multimedia patterns of interactions and development of computer aided-learning (CAL) engineering... Sample PDF
CAL Student Coaching Environment and Virtual Reality in Mechanical Engineering
Chapter 121
Henry H. Emurian
Students in two Java programming classes completed an individualized tutoring system that taught a simple applet program. Before and after using the... Sample PDF
Assessing the Effectiveness of Programmed Instruction and Collaborative Peer Tutoring in Teaching Java
Chapter 122
Nurul I. Sarkar
It is often difficult to motivate students to learn local area network (LAN) design because many students appear to find the subject rather dry... Sample PDF
An Interactive Tool for Teaching and Learning LAN Design
Chapter 123
Nurul I. Sarkar
Until recently, it has been difficult to motivate students to learn about server-based local area network (LAN) design because students find the... Sample PDF
LAN-Designer: A Software Tool to Enhance Learning and Teaching Server-Based LAN Design
Chapter 124
Mobile ICT  (pages 1752-1757)
Dermott McMeel
Focusing on the ICT technology of mobile phones, we reflect on three different roles within a construction project: a director of a large... Sample PDF
Mobile ICT
Chapter 125
Diego Ragazzi
There is no doubt that wireless communication technologies have been one of the most interesting innovation fields in the telecommunications... Sample PDF
Innovation in Wireless Technologies
Chapter 126
István Mezgar
The chapter introduces the different types of wireless technologies that can be applied in smart organizations. Smart organization (SO) is an... Sample PDF
New Challenges for Smart Organizations: Demands for Mobility - Wireless Communication Technologies
Chapter 127
Masataka Yoshikawa
This chapter aims to explore the future trajectory of enjoying digital music entertainment among consumers comparing the characteristics of the... Sample PDF
Foreseeing the Future Lifestyle with Digital Music: A Comparative Study Between Mobile Phone Ring Tones and Hard-Disk Music Players Like iPod
Chapter 128
Bas Agterberg
This chapter introduces the innovation of television by looking at the development of high definition television (HDTV). It argues that the way that... Sample PDF
Screening in High Standard: Innovating Film and Television in a Digital Age Through High Definition
Chapter 129
Nigel Culkin, Norbert Morawetz, Keith Randle
The distribution and exhibition of motion pictures are at a crossroads. Ever since the medium was invented in the 1890s the “picture” has been... Sample PDF
Digital Cinema as Disruptive Technology: Exploring New Business Models in the Age of Digital Distribution
Chapter 130
Eggo Muller
Whereas the advent of interactive TV has been discussed as one of the key added values of digitization and convergence of “old” and “new media” for... Sample PDF
Access to the Living Room: Triple Play and Interactive Television Reshaping the Producer/Consumer Relation
Chapter 131
Gaby Anne Wildenbos, Yuichi Washida
This chapter focuses on the Japanese usage of digital products. Both the consumer and production side are addressed, whereby emphasizing the mobile... Sample PDF
Beauty and the Nerd: Ethnographical Analyses in the Japanese Digitalization
Chapter 132
Stephen C. Andrade, Hilary Mason
This chapter introduces the concept and activities of the digitally enabled tourist and the impact such as tourist has on the travel and tourism... Sample PDF
Digital Imaging Trek: A Practical Model for Managing the Demand of the Digitally Enabled Traveller
Chapter 133
Pramod Sharma, Dean Carson, Andrew Taylor
Traditionally, the Australian travel agency sector has operated as the premium intermediary in a relatively simple distribution chain that can be... Sample PDF
Adaptive Use of ICT in Response to Disintermediation
Chapter 134
Malcolm Cooper, Neil MacNeil
This chapter provides a brief overview of the available technologies and opportunities for the use of virtual reality in tourism marketing. It... Sample PDF
Virtual Reality Mapping Revisited: IT Tools for the Divide Between Knowledge and Action in Tourism
Chapter 135
Margreet B. Michel-Verkerke, Roel W. Schuring, Ton A.M. Spil
Patients with multiple sclerosis (MS) visit various healthcare providers during the course of their disease. It was suggested that information and... Sample PDF
USE IT to Create Patient-Relation Management for Multiple Sclerosis Patients
Chapter 136
Participatory 3D Modelling  (pages 1925-1932)
Giacomo Rambaldi
Mapping is a fundamental way for displaying spatial human cognition. “It is a representational medium that both has a history and is part of the... Sample PDF
Participatory 3D Modelling
Chapter 137
Ken Stevens
Schools in rural communities of the Canadian province of Newfoundland and Labrador have been reorganized in the last decade. Because of rural to... Sample PDF
A Dissemination Strategy for the Management of Knowledge in Rural Communities
Chapter 138
Victor Giner Minana
This case study will focus on UNESCO’s cross-disciplinary programme spanning the sectors of communication and culture, “Information and... Sample PDF
ICTs for intercultural Dialog (ICT4ID)
Chapter 139
Shirley Chikowore-Kabwato, Isola Ajiferuke
This chapter introduces information and communication technologies as having the potential of aiding the sustainable development of rural... Sample PDF
Information and Communication Technologies Provision to Rural Communities: The Case of Gutu World Links Telecenter in Zimbabwe
Chapter 140
Juan Francisco Salazar
Indigenous media have become an intensely debated subject in discussions of cultural diversity and access to information and communication... Sample PDF
Indigenous Peoples and the Cultural Constructions of Information and Communication Technology (ICT) in Latin America
Chapter 141
Godfred Frempong, Imoro Braimah
Information and Communication Technologies (ICT)1 have become part of the key factors driving social and economic advancement. They have not only... Sample PDF
Assessing Universal Access to ICT in Ghana
Chapter 142
Simon Fraser
With the explosion of public awareness of the Internet in the early 1990s, much attention has been focused on ways in which these new technologies... Sample PDF
Caribbean Companies and the Information Superhighway
Chapter 143
Louis Sanzogni, Heather Arthur-Gray
The phrase “leapfrogging development” reflects the belief, especially in the 1980’s, among policymakers and theoreticians that information... Sample PDF
Technology Leapfrogging in Thailand
Chapter 144
Pamela McLean
Development initiatives in Nigeria tend to be delivered down through layers of administration, from federal government, to state government, to... Sample PDF
An ICT Enabled "Community" in Rural Nigeria and the UK
Chapter 145
Marilyn Lewis
Information and communication technology (ICT) allows users to access information without taking geographic position into account. These users are... Sample PDF
ICT in Medical Education in Trinidad and Tobago
Chapter 146
Sagren Moodley
Both the production and use of ICT are unevenly distributed across countries and regions. While this is typical of emerging and fast evolving... Sample PDF
Clustering Dynamics of the ICT Sector in South Africa
Chapter 147
Andrew Taylor
n November 2003, the Australian Government released the Tourism White Paper, a medium- to long-term strategy for the Australian tourism industry.... Sample PDF
ICT and the Tourism Information Marketplace in Australia
Chapter 148
Kennedy D. Gunawardana
This chapter offers a state-of-the-art review of the implementation of ICTs strategies in a developing country with special reference to Sri Lanka... Sample PDF
Potential Challenges of ICT Implementations in Sri Lanka
Chapter 149
Alex Robinson
The chapter presents a case study of an ICT-based attempt to reduce poverty (ICT4PR) in a rural Indonesian community. Differences between the... Sample PDF
The E-Pabelan National ICT4PR Pilot Project: Experiences and Challenges of Implementation in an Indonesian Context
Chapter 150
Raj Gururajan
Previous innovations, such as telephones allowed individuals to communicate on a one-to-one basis, or for powerful, central institutions to speak... Sample PDF
Determining Whether ICT Improves Social Interactions
Chapter 151
Hakikur Rahman
“Information society,” “knowledge network” and “digital divide” are terms becoming increasingly common in many parts of the world over recent years.... Sample PDF
Formation of a Knowledge-Based Society through Utilization of Information Networking
Chapter 152
Colin Baskin
This chapter begins with four very public examples of how K-12 education providers across Australia are attempting to assimilate new teaching and... Sample PDF
Transforming the K-12 Classroom with ICT: Recognizing and Engaging New Configurations of Student Learning
Chapter 153
Juha Kettunen
This study analyzes the strategic planning of the ICT center, which is a joint venture of three higher education institutions. The strategies of... Sample PDF
Strategies for the Cooperation of Higher Education Institutions in ICT
Chapter 154
Vassilios Dagdilelis
Universities adopt the most progressive, technologically speaking, methods of research and education. Nevertheless, the adoption of ICTs... Sample PDF
Integrating ICT in Universities: Some Actual Problems and Solutions
Chapter 155
LeAnne K. Robinson
This study examines educators’ perceived barriers to technology integration and the relationship to education reform. Educators and administrators... Sample PDF
Diffusion of Educational Technology and Education Reform: Examining Perceptual Barriers to Technology Integration
Chapter 156
Sherry Y. Chen
The use of Web-based instruction is becoming widespread in higher education; however, much remains to be learned about how different learners react... Sample PDF
Evaluating the Learning Effectiveness of Using Web-Based Instruction: An Individual Differences Approach
Chapter 157
Leping Liu
The purpose of this study was to explore the influence of the design-quality of current online K-12 learning applications on student learning via... Sample PDF
Quality of Online Learning Applications: Impact on Student Enjoyment, Motivation, and Anxiety
Chapter 158
Patrick E. Connolly
Virtual reality, also known as VR, is an exciting but ill-defined field of discovery. The question of how technological advances in this field will... Sample PDF
Virtual Reality & Immersive Technology in Education
Chapter 159
Solitaire Maherry-Lubbe
Constructivist theories and modern pedagogical concepts emphasize that an activation of students is one of the most influential factors for learning... Sample PDF
E-Learning: An Investigation into Students' Reactions to Investment into IT at Tertiary Institutions
Chapter 160
Kathleen P. King, Frank J. Melia, Marlene D. Dunham
Increased accountability for student outcomes among teachers led to an examination of the needs and motivations of 324 K-12 educators who... Sample PDF
Guiding Our Way: Needs and Motivations of teachers inOnline Learning Modeling Responsive Course Design
Chapter 161
C. R. Ranjini, Sundeep Sahay
Large investments are being made to reform the health sector in developing countries as the various reports that indicate this potential of ICT is... Sample PDF
Computer-Based Health Information Systems: Projects for Computerization or Health Management? Empirical Experiences from India
Chapter 162
Bernd Carsten Stahl, Simon Rogerson, Amin Kashmeery
The ever-changing face of ICT can render its deployment rather problematic in sensitive areas of applications, such as healthcare. The ethical... Sample PDF
Current and Future State of ICT Deployment and Utilization in Healthcare: An Analysis of Cross-Cultural Ethical Issues
Chapter 163
Matthew. Mitchell
Participants in development projects and programs that strategically utilize information communication technologies (ICT) are engaged in activities... Sample PDF
Convergence of ICT and Culture
Chapter 164
Andrea L. Edmundson
In an exploratory study, the researcher examined the effects of cultural dimensions on e-learning outcomes for employees in functionally equivalent... Sample PDF
Addressing the Cultural Dimensions of E-Learning: where to Begin?
Chapter 165
Lorna Uden, Linda Wojnar
Successful group discussion plays a crucial role in online learning. Teachers normally assume that students automatically transfer their learning of... Sample PDF
Group Process and Trust in Group Discussion
Chapter 166
Peter Day
This chapter illustrates the significance of developing a shared understanding of community, which is more than an adjective qualifying a certain... Sample PDF
Community (Information and Communication) Technology: Policy, Partnership and Practice
Chapter 167
Andrew D. Madden, J. Miguel Baptista Nunes, M.A. McPherson, Nigel Ford, David Miller
The rapid incursion of ICT into the classroom has meant that, within a space of a few years, computers have moved from being peripheral to being an... Sample PDF
Mind the Gap!: New 'Literacies" Create New Divides
Chapter 168
Andrew D. Madden, J. Miguel Baptista Nunes, M.A. McPherson, Nigel Ford, David Miller, M. Rico
One possible consequence of information and communication technology’s rapid rise will be a new ‘generation gap’ arising from differing perceptions... Sample PDF
A New Generation Gap? Some Thoughts on the Consequences of Early ICT First Contact
Chapter 169
Marieke W. Verheijden
New communication technologies have made an impact on several areas of our everyday life, including the areas of health and health promotion. The... Sample PDF
Behavior Change through ICT Use: Experiences from Relatively Healthy Populations
Chapter 170
Deirdre Hynes, Tarja Tiainen, Emma-Reetta Koivunen, Minna-Kristiina Paakki
The most common definition of the information society lays emphasis upon spectacular technological innovation and the transformative effects of new... Sample PDF
Articulating ICT Use Narratives in Everyday Life
Chapter 171
Antonio Cartelli
Every day, information and communication technologies (ICT) are extending their influence on knowing and transmitting knowledge. They act on... Sample PDF
ICT, CoLs, CoPs, and Virtual Communities
Chapter 172
You're in My World Now  (pages 2357-2371)
Sal Humphreys
This chapter considers how the interactive and social nature of massively multiplayer online games (MMOGs) presents challenges to systems of... Sample PDF
You're in My World Now
Chapter 173
Alek Tarkowski
Internet applications such as Web-based blogging and instant messaging tools or social networking sites often provide their users with the... Sample PDF
Digital Petri Dishes: LiveJournal User Icons as a Space and Medium of Popular Cultural Production
Chapter 174
Eva Fåhræus, Marianne Döös
Conducting a dialogue on the Web is a matter of linking thoughts in digital conversations. This article is intended to contribute toward learning... Sample PDF
Competent Web Dialogue: Thoughts Linked in Digital Conversations
Chapter 175
Charlie C. Chen, Lorne Olfman, Albert Harris
The continued and increasing use of online asynchronous learning (OAL) environments for training raises the question whether and to what extent... Sample PDF
Differential Impacts of Social Presence on the Behavior Modeling Approach
Chapter 176
Eitel J.M. Lauría
This paper explores the impact of human factor and organizational behavior on the outcome of information technology implementation projects.... Sample PDF
Exploring the Behavioral Dimension of Client/Server Technology Implementation: An Empirical Investigation
Chapter 177
Lyn Simpson, Melinda Stockwell, Susan Leggett, Leanne Wod, Danielle Penn
There has been substantial interest in delivering ICT training options to rural and remote areas of Queensland, Australia, in order to bridge the... Sample PDF
A Capacity Building Approach to Health Literacy through ICTs
Chapter 178
Andy Williamson
This article explores the potential of ICT to be used to transform the processes of citizen engagement such that a citizen-centred approach to... Sample PDF
Transforming Democracy through ICT
Chapter 179
Hannah Beardon
The digital divide has its roots in the political and power dynamics that underlie all inequality. It follows, therefore, that the response from the... Sample PDF
ICTs, Empowerment, and Development: Articulating Grassroots Analysis Through Participatory Approaches
Chapter 180
Bjöm-Sören Gigler
Under which conditions can information and communications technologies (ICTs) enhance the well-being of indigenous communities? This chapter... Sample PDF
Enacting and Interpreting Technology- From Usage to Well-Being: Experiences of Indigenous Peoples with ICTs
Chapter 181
James J. Rennie
ICTs can play an important role in improving public education in rural regions. The effects of ICT use in schools can, in turn, bring unexpected... Sample PDF
ICTs and Educational Benefits in Regional Development
Chapter 182
Tom Denison
Using a case study approach, this chapter examines the role of organizational networks in the success and failure of information and communications... Sample PDF
Support Networks for Rural and Regional Communities
Chapter 183
Liudmila Burtseva, Svetlana Cojocaru, Constantin Gaindric, Galina Magariu, Tatiana Verlan
In this chapter, we want to state shortly the basic components and manifestations of the digital-divide problem, as well as the ways of its solution... Sample PDF
Digital Divide: A Glance at the Problem in Moldova
Chapter 184
Simone Cecchini
This chapter examines the digital divide that exists within Latin American countries. It argues that information and communication technology is... Sample PDF
Digital Opportunities, Equity, and Poverty in Latin America
Chapter 185
Bobak Rezaian
This chapter reviews the role of information and communication technologies in socioeconomic development and poverty-reduction programs in... Sample PDF
Integrating ICTs in African Development: Challenges and Opportunities in Sub-Saharan Africa
Chapter 186
Rebecca Lekoko, Bantu Morolong
ICTs are an integral part of both scientific and lay cultures. However, scientific know-how, whose significant features are high expertise and... Sample PDF
Poverty Reduction through Community-Compatible ICTs: Examples from Botswana and other African Countries
Chapter 187
Pattarasinee Bhattarakosol
Information is important to humans because without information, no task can be performed. Therefore, information and communication technology (ICT)... Sample PDF
Interactions among Thai Culture, ICT, and IT Ethics
Chapter 188
Katina Michael, Leone Dunn
Information and communication technology (ICT) has been applied successfully to numerous remote indigenous communities around the world. The... Sample PDF
The Use of Information and Communication Technology for the Preservation of Aboriginal Culture: The Badimaya People of Western Australia
Chapter 189
Pauline Hui Ying Ooi
Orang Asli means the “Original People” in the Malay language. Nowadays, they are classified into three large groups: Senoi, Negrito and... Sample PDF
ICT and the Orang Asli in Malaysia
Chapter 190
Mohamed Aslam
Since the early 1990s the government has emphasised the information and communication technology (ICT) sector as a new engine of growth and... Sample PDF
Information and Communication Technology and Economic Development in Malaysia
Chapter 191
Koray Velibeyoglu
Since the end of 1980s, different sectors have implemented geographical information systems (GIS) in Turkey. A study on GIS market in Turkey... Sample PDF
Urban Information Systems in Turkish Local Governments
Chapter 192
John Lannon, Edward Halpin
This chapter looks at the impact of the Internet on the worldwide human rights movement, and examines the opportunities and pitfalls of the... Sample PDF
Human Rights Movements and the Internet: From Local Contexts to Global Engagement
Chapter 193
Tanya McGill, Samantha Bax
Lectures are the traditional method of content delivery in undergraduate information technology degrees, yet concerns have been raised about their... Sample PDF
Learning IT: where do Lectures Fit?
Chapter 194
Tanya McGill, Michael Dixon
Certification has become a popular adjunct to traditional means of acquiring information technology skills and employers increasingly specify a... Sample PDF
Information Technology Certification: A Student Perspective
Chapter 195
Sherry Y. Chen
Web-based instruction is prevalent in educational settings. However, many issues still remain to be investigated. In particular, it is still open... Sample PDF
The Effects of Human Factors on the Use of Web-Based Instruction
Chapter 196
Netta Iivari
Users should be involved in information technology (IT) artifact development, but it is often difficult and rare, especially in the development of... Sample PDF
Exploring the Rhetoric on Representing the User: Discourses on User Involvement in Academia and the IT Artifact Product Development Industry
Chapter 197
Derya Altunbas, Elif Tosun
This chapter introduces the importance of the Information and Communication Technologies on the regional development in Turkey. Socioeconomic... Sample PDF
E-Government Practices in Regional Context: Turkish Case
Chapter 198
Kishore Singh
This chapter discusses the impact of security in small and medium enterprises. It views the development of a security policy in serious light and... Sample PDF
Information Security in Small Businesses
Chapter 199
Udo Richard Averweg
Organisations are being forced to invest heavily in the deployment of information systems (IS) to obtain value and benefit in the new... Sample PDF
Impact of Organisational Intranets on Profitability in Organisations
Chapter 200
Clive Sanford, Anol Bhattacherjee
This article introduces the concept of IT training sequences and examines how sequencing of conceptual and procedural training impact IT task... Sample PDF
Training Sequences and ther Effects on Task Performance and User Outcomes
Chapter 201
Karen F. White, Mara H. Wasburn
This paper develops an educational strategy to foster the interest and persistence of middle school girls in science, technology, engineering, and... Sample PDF
CareerQuesting: Evaluating Web-Based Resources for Interesting Girls in STEM Careers
Chapter 202
Wolfgang George Arlt
If used in a proper way, the Internet can be a powerful cross-cultural incoming tourism communication tool. This chapter examines to what extent the... Sample PDF
Feeling Welcome: Internet Tourism Marketing Across Cultures
Chapter 203
Vladimir Garkavenko, Simon Milne
This chapter focuses on the impact of the ICT on the travel industry with a focus on the New Zealand travel agent (TA) sector. We present key... Sample PDF
ICT and the Travel Industry: Opportunities and Challenges for New Zealand Travel Agents
Chapter 204
Marc Rabaey, Herman Tromp, Koenraad Vandenborre
In this ever faster changing world, organizations have to adapt quickly to changes in the market or its environment. Business integration, within... Sample PDF
Holistic Approach to Align ICT Capabilities with Business Integration
Chapter 205
Marco van der Kooij
To manage their performance in a dynamic and complex environment, organizations need forward-looking intelligence. Forward-looking intelligence is... Sample PDF
A Framework for Business Performance Management
Chapter 206
T. T. Wong
Nowadays, many enterprises manufacture and distribute their products or services globally, and quite a number of smart organizations are formed on... Sample PDF
Neural Data Mining System for Trust-Based Evaluation in Smart Organizations
Chapter 207
Patrice Braun
Today’s networked economy is a strategic combination of many factors, with electronic platforms and relationships underpinning competitive... Sample PDF
E-Commerce and Small Tourism Firms
Chapter 208
G. Michael McGrath
In a recent study conducted for the Australian Sustainable Tourism Cooperative Research Centre, improved business planning was identified as one of... Sample PDF
Towards Improved Business Planning Decision Support for Small-to-Medium Tourism Enterprise Operators
Chapter 209
Geoff Erwin, Mike Moncrieff
“You have zero privacy anyway. Get over it.” These words by Scott McNeally, CEO of Sun Microsystems, represent one pole of opinion on the privacy... Sample PDF
Investing in Online Privacy Policy for Small Business as Part of B2C Web Site Management: Issues and Challenges
Chapter 210
Sam Lubbe
This chapter addresses the effective use of information technology (IT) in small businesses. Worldwide it is regarded as a problem as was... Sample PDF
The Use of IT in Small Business: Efficiency and Effectiveness in South Africa
Chapter 211
Johan Nel
The chapter reviews the present methodology and comes to the conclusion that there is a solution for the predicament of the managers. The author is... Sample PDF
Information Technology Investment Evaluation and Measurement Methodology: A Case Study and Action Research of the Dimensions and Measures of IT-Business-Value in Financial Institutions
Chapter 212
Karna Naidoo
Despite the technological progress made by organisations in Namibia, the impact of IT has not been studied. The existing definition of IT is not... Sample PDF
Examining the Approach Used for Information Technology Investment Decisions by Practitioners Responsible for IT Planning in Namibia
Chapter 213
Pieter Van Staaden
The author conducted research to determine whether IT managers, IT auditors, users, management, etc. (all decision-makers) use a certain evaluation... Sample PDF
A Case Study on the Selection and Evaluation of Software for an Internet Organisation
Chapter 214
Bendik Bygstad
The challenges of information systems (IS) development have changed significantly in the past 15 years. From a situation where the main problem was... Sample PDF
Managing Socio-Technical Integration in Iterative Information System Development Projects
Chapter 215
Richard Diamond
This study explores decision premises that were used to manage and stabilise a complex technochange programme in a financial institution. Decision... Sample PDF
Several Simple Shared Stable Decision Premises for Technochange
Chapter 216
Alfred G. Warener, James F. Fairbank
Firms often acquire other firms to source technology but it is unclear why they might assume such risk by buying before a product standard is... Sample PDF
Integrating Real Option and Dynamic Capability Theories of Firm Boundaries: The Logic of Early Acquisition in the ICT Industry
Chapter 217
Shirish C. Srivastava, Thompson S.H. Teo
Most existing studies on technology training address the operational issues of training process (e.g., training needs assessment, learning, delivery... Sample PDF
IT Training as a Strategy for Business Productivity in Developing Countries
Chapter 218
Action Research Methods  (pages 3112-3118)
Patrice Braun
To date, most research into the implications of the Internet for SMEs has focused on individual business barriers to ICT and e-commerce adoption.... Sample PDF
Action Research Methods
Chapter 219
Sam Lubbe
This chapter considers the possibility of a link between organisational performance and information technology (IT) investment intensity in SME... Sample PDF
The Impact of IT Investment in South African E-Commerce SME Organizations
Chapter 220
Johan Nel
This chapter considers if a link exists between company performance and information technology (IT) investment intensity in selected South African... Sample PDF
Organizational Performance and IT Investment Intensity of South African Companies
Chapter 221
Peter Demediuk
SMEs (small and medium sized enterprises) are a dynamic force for sustainable economic growth and job creation within developed and developing... Sample PDF
Government Procurement ICT's Impact on the Sustainability of SMEs and Regional Communities
Chapter 222
Tarja Pietilainen, Hanna Lehtimaki, Heidi Keso
The Nordic countries—Finland, Denmark, Norway, and Sweden—offer interesting material to investigate gendering processes. In these societies, gender... Sample PDF
Women Entrepreneurs in Finnish ICT Industry
Chapter 223
Claire Keogh, Angela Tattersall, Helen Richardson
The UK labour market is dramatically changing, with rapid technological innovations alongside globalisation where organisations are required to... Sample PDF
Directing Equal Pay in the UK ICT Labour Market
Chapter 224
Jürgen Kai-Uwe Brock, Yu Josephine Zhou
Firms are consumers, producers, managers, and distributors of information (Egelhoff, 1991; Casson, 1996) and as such a repository of productive... Sample PDF
MNE Knowledge Management Across Borders and ICT
Chapter 225
Bernadette M. Watson, Gavin M. Schwarz, Elizabeth Jones
In this chapter, we consider the relationships between social identity and e-democracy in organizations that exist in the constantly changing global... Sample PDF
Is Organizational e-Democracy Inevitable? The Impact of Information Technologies on Communication Effectiveness
Chapter 226
Indrawati Nataatmadja, Laurel Evelyn Dyson
This chapter demonstrates how managers can use information and communication technology (ICT) more effectively in culturally diverse workforces.... Sample PDF
The Role of Information and Communication Technology in Managing Cultural Diversity in the Modern Workforce: Challenges and Issues
Chapter 227
Briga Hynes, Ita Richardson
Change in the structure and profile of the industrial base in Ireland emphasises the importance of the small firm sector in certain growth sectors.... Sample PDF
Creating an Entrepreneurial Mindset: Getting the Process Right for Information and Communication Technology Students
Chapter 228
Tracy L.M. Kennedy
This chapter explores the work-family interface by investigating home as a potential work space that must still accommodate the social and leisure... Sample PDF
Working at Home: Negotiating Space and Place
Chapter 229
Stephanie J. Etter, Jeffrey W. Merhout
Popular literature not only claims that college graduates are entering the workforce lacking sufficient writing skills but that companies must spend... Sample PDF
Writing-Across-the-IT/MIS Curriculum
Chapter 230
Faye P. Teer, Young B. Choi, Harold B. Teer
Telecommunications companies are facing a challenge in satisfying changing customer demands related to telecommunications services. Historically... Sample PDF
Management of Telecommunications Services: A Vital New Content Area and a Course Model for the College of Business
Chapter 231
Gunilla Bradley
The present fourth period, the network period, is characterised by a convergence of three main technologies (computer technology, telecommunication... Sample PDF
ICT, Work Organisations, and Society
Chapter 232
Juan Juan Zhang, Sang-Yong Tom Lee
This article studies the role of international spillover of information and communication technology (ICT) in economic growth. We examine the... Sample PDF
A Time Series Analysis of International ICT Spillover
Chapter 233
Sirkku Kristiina Hellsten
This chapter is about the role of ICT in global justice. It will analyze, firstly, the epistemological relationship between new information... Sample PDF
From Information Society to Global Village of Wisdom? The Role of ICT in Realizing Social Justice in the Developing World
Chapter 234
Rembrandt Klopper
In the first half of this contribution, the author focuses on what information communication technology (ICT) could be implemented in Africa in... Sample PDF
What Kinds of Organisations do We Want to Build in Africa with Information Communication Technology?
Chapter 235
Antonio Cartelli
Three main questions guided the author in the writing of this chapter: Is there the need for a widespread and in-depth ICT literacy in mankind? What... Sample PDF
Computing and ICT Literacy: From Students' Misconceptions and Mental Schemes to the Monitoring of the Teaching-Learning Process
Chapter 236
Aidan Mulkeen
This chapter considers how information and communication technology (ICT) can be used to achieve educational value in schools, and encourages... Sample PDF
ICT in Schools: What is of Educational Value?
Chapter 237
Antonio Cartelli
After a short introduction on the hypotheses scholars developed for explaining knowledge construction and evolution in mankind, the role that ICT is... Sample PDF
ICT, Knowledge Construction, and Evolution: Subject, Community, and Society
Chapter 238
Kaylene Clayton
Information and communication technology (ICT) is integrated into almost every daily activity. Yet, few females today are choosing ICT based... Sample PDF
Attitudes Towards ICT in Australian High Schools
Chapter 239
Daniel J. Shelley, Louis B. Swartz, Michele T. Cole
The trend in academia to online learning has gained momentum in the past decade, due in part to the cost of higher education, a changing student... Sample PDF
A Comparative Analysis of Online and Traditional Undergraduate Business Law Classes
Chapter 240
Alistair Mutch
The case for ‘analytical dualism’ as a means of approaching sociotechnical action is presented as an alternative to accounts which tend to conflate... Sample PDF
Concerns with "Mutual Constitution": A Critical Realist Commentary
Chapter 241
Claus Hohmann
This article introduces emotional digitalization as a phenomenon of future information systems. It argues that emotional digitalization is a... Sample PDF
Emotional Digitalization as Technology of the Postmodern: A Reflexive Examination from the View of the Industry
Chapter 242
One-Soon Her
Locative inversion verbs seem to share the same argument structure and grammatical function assignment (i.e., ) cross-linguistically. This article... Sample PDF
Optimality-Theoretic Lexical Mapping Theory: A Case Study of Locative Inversion
Chapter 243
Alison Adam, Paul Spedding
This article considers the question of how we may trust automatically generated program code. The code walkthroughs and inspections of software... Sample PDF
Trusting Computers Through Trusting Humans: Software Verification in a Saftey-Critical Information System
Chapter 244
Imar de Vries
In this chapter, visions of mobile communication are explored by focussing on idealised concepts surrounding wireless technology. By examining... Sample PDF
Propagating the Ideal: The Mobile Communication Paradox
Chapter 245
Mary R. Lind
In this article, wireless technology use is addressed with a focus on the factors that underlie wireless interaction. A de-construction of the... Sample PDF
A De-Construction of Wireless Device Usage
Chapter 246
Justus von Geibler, Michael Kuhndt, Volkar Turk
This chapter concentrates on the environmental impacts of the increasing use of the Internet. It highlights that the Internet and Internet... Sample PDF
Virtual Networking without a Backpack? Resource Consumption of Information Technologies
Chapter 247
Phyl Web, Judy Young
There is a considerable body of research to support the longstanding problem of a gender imbalance in the ICT industry (Ahuja, 2002; Baroudi &... Sample PDF
Cultural Factors and Collective Identity of Women in ICT
Chapter 248
Merete Lie
This article introduces a cultural studies approach to the field of gender and ICT. This implies an emphasis on the symbolic aspects of technology.... Sample PDF
A Cultural Studies Approach to Gender and ICT
Chapter 249
Taralynn Hartsell
This preliminary descriptive study investigated the association between gender and online communication and involved participants from an online... Sample PDF
Who's Talking Online? A Descriptive Analysis of Gender & Online Communication
Chapter 250
Taralynn Hartsell
This descriptive study investigated the association between gender and online communication that involved participants from two online graduate... Sample PDF
Who's Talking Online II: Revisiting Gender and Online Communications
Chapter 251
Mara H. Wasburn
Many Western nations face a critical shortage of skilled professionals in science, technology, engineering and mathematics (STEM). However, despite... Sample PDF
Cultivating Greater Acceptance of Women in Technology: A Pilot Study
Chapter 252
D.avid Gefen, Nitza Geri, Narasimha Paravastu
At the core of sociolinguistic theory is the recognition that men and women when engaging in an open conversation communicate differently because of... Sample PDF
Are Cross-Gender Conversations in Threaded Discussions Reminiscent of Communicating Across Cultural Boundaries?
Chapter 253
Geoffrey S. Hubona, Gregory W. Shirah
Most computer applications feature visual user interfaces that assume that all users have equivalent propensities to perceive, interpret, and... Sample PDF
The Paleolithic Stone Age Effect? Gender Differences Performing Specific Computer-Generated Spatial Tasks
Chapter 254
Karen Coppock
This chapter classifies the types of partnerships employed to increase Internet demand in emerging markets. This classification system, or taxonomy... Sample PDF
Bringing on the Next Billion Online: Cooperative Strategies to Create Internet Demand in Emerging Markets
Chapter 255
Andrea J.A. Roofe
This article represents a preliminary attempt to indentify the variables influencing the relationship between technological development and... Sample PDF
ICT and the Efficient Markets Hypothesis
Chapter 256
Arla Juntunen
This chapter addresses collaborative business networks at the level of industry/cluster networks, which is important and relevant from the strategic... Sample PDF
Creating Competitive Advantage: The Emergence of a New Business through Collaborative Networks – An Empirical Case Study in the ICT Sector
Chapter 257
Narima Amin
This chapter looks at the origins and evolution of microfinance and explores some of the challenges faced by microfinance institutions (MFIs). It... Sample PDF
Enabling the Expansion of Microfinance using Information and Communication Technologies
Chapter 258
Jan-Eerik Leppanen
The banking of genetic appliances and DNA represents an attempt to understand sustainable use and preservation for the benefit of current and future... Sample PDF
Management of New Genetic Knowledge for Economic and Regional Development of Ethnic Minorities in China
Chapter 259
Gale Parchoma
This chapter introduces complexity theory as a theoretical framework for analyzing the influences of information and computer technologies (ICTs) on... Sample PDF
Visualizing ICT Change in the Academy
Chapter 260
Lalita Rajasingham
This article explores a new higher education paradigm given the changing environment that will come with the advance of globalisation and the rapid... Sample PDF
Perspectives on 21st Century E-Learning in Higher Education
Chapter 261
Eric Puffenbarger, Faye P. Teer, S. E. Kruck
Educators have an ongoing challenge as they strive to stay up-to-date with new technology. One emerging technology, RFID (radio frequency... Sample PDF
RFID: New Technology on the Horizon for IT Majors
Chapter 262
David B. Nieborg
The use of digital games for the promotion of goods and services is becoming more popular with the maturing and penetration of the medium. This... Sample PDF
Games and Advertisement: Beyond Banners and Billboards
Chapter 263
Susan E. George
This paper considers the development of virtual communities focusing upon virtual religion and its impact on humanity. It is important that religion... Sample PDF
Believe It or Not: Virtual Religion in the 21st Century
Chapter 264
Ian Patterson
This chapter examines the growth in usage of information technology and the Internet by older adults. We are becoming an ageing society with seniors... Sample PDF
Changing Technological Trends in the Travel Behaviour of Older Tourists
Chapter 265
Ángela-Jo Medina
This chapter introduces the impact of new information and communication technologies (nICTs), specifically the Internet, on national and... Sample PDF
New ICTs for Conflict Prevention and Management
Chapter 266
Teresa Peters
Information and communications technology (ICT) is a key weapon in the war against world poverty. When used effectively, it offers huge potential to... Sample PDF
Crossing the Digital Divide and Putting ICT to Work to Improve People's Lives
Chapter 267
David Lee
This chapter considers the emergence of the discourse of creativity in contemporary economic, political, and social life, and the characteristics of... Sample PDF
Creative London? Investigating New Modalities of Work in the Cultural Industries
Chapter 268
Fjodor Ruzic
This chapter is on cultural aspects of information-communications systems embedded into new media environment and invisible e-technologies, and on a... Sample PDF
Information-Communications Systems Convergence Paradigm: Invisible E-Culture and E-Technologies