Pricing and Service Quality in Electronic Commerce

Pricing and Service Quality in Electronic Commerce

Kemal Altinkemer (Purdue University, USA) and Kerem Tomak (University of Texas at Austin, USA)
Copyright: © 2002 |Pages: 16
DOI: 10.4018/978-1-930708-12-9.ch006
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Abstract

The study divides the Internet Economy into four layers. The first layer consists of the telecommunications companies, Internet Service Providers, Internet backbone carriers, local access companies and manufacturers of end-user networking equipment. In the second layer, Internet Applications Infrastructure involves software products and services necessary to facilitate Web transactions and transaction intermediaries. In addition to the software products that help facilitate Web transactions, this layer of the Internet Economy includes the consultants and service companies that design, build and maintain all types of Web sites, from portals to full e-commerce sites. The third layer, called the Internet Intermediary Indicator, consists of businesses that do not generate transaction-related revenues in the same way as the companies in other layers. There is a distinct type of company that operates in layer three, one that is predominantly an Internet pure-play. While not directly generating revenues from transactions, their Web-based business generates revenues through advertising, membership subscription fees and commissions. Many of the layer three companies are purely Web content providers, while others are market makers or market intermediaries. Finally, the companies that are included in layer four are only those companies that are conducting Web-based commerce transactions (Barua and Whinston, 2000).

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Table of Contents
Preface
Aryya Gangopadhyay
Chapter 1
Leila Alem, Ryszard Kowalczyk, Maria R. Lee
Intelligent negotiation agents are software agents, which can negotiate the terms of transactions on behalf of purchasers and vendors on the... Sample PDF
Supporting Electronic Negotiation for Intelligent Trading
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Chapter 2
Peter Rittgen
Early information systems were mainly built around secondary, administrative processes of the value chain (e.g., accounting). But since the Internet... Sample PDF
E-Commerce Software: From Analysis to Design
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Chapter 3
Bernhard Strauch, Robert Winter
E-commerce is changing the nature of business. To support ‘buying and selling over digital media’ for private and corporate Web users, companies... Sample PDF
Towards a Methodology for the Development of Web-Based Systems: Models, Methods and Activities for Conceptual Design of Large Web-Based Information Systems
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Chapter 4
Anupam Joshi, Zhihua Jiang
Web search engines have become increasingly ineffective as the number of documents on the Web have proliferated. Typical queries retrieve hundreds... Sample PDF
Retriever: Improving Web Search Engine Results Using Clustering
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Chapter 5
Ramesh Subramanian, Minnie Yi-Miin Yen
In this chapter, we examine Digital Asset Management concepts, detail the desirable features and components of DAM, the taxonomy of the DAM systems... Sample PDF
Digital Asset Management: Concepts and Issues
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Chapter 6
Kemal Altinkemer, Kerem Tomak
The study divides the Internet Economy into four layers. The first layer consists of the telecommunications companies, Internet Service Providers... Sample PDF
Pricing and Service Quality in Electronic Commerce
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Chapter 7
Subhasish Dasgupta, Rajesh Chandrashekaran
In this chapter we propose a framework for the delivery and tracking of rotating banner advertisements on the World Wide Web (WWW). The proposed... Sample PDF
Delivery and Tracking of Rotating Banner Advertisements on the World Wide Web: An Information System Model
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Chapter 8
Merrill Warkenton, Akhilesh Bajaj
Traditional business models are increasingly being replaced by newer business models based on relationships enabled by information technologies. In... Sample PDF
The On-Demand Delivery Services Model for eCommerce
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Chapter 9
Pat Finnegan, John Kilmartin
The advantages of electronic trading are numerous, with benefits for both users and merchants. However for electronic trading to reach its full... Sample PDF
Electronic Payment Systems: An Empirical Investigation of Customer and Merchant Requirements
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Chapter 10
Richard Holowczak
The financial services industry consists of retail financial services such as retail banking, consumer lending and mortgage banking, insurance... Sample PDF
E-Commerce in the Financial Services Industry
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Chapter 11
Parvez Ahmed
Over the last five years, firms with strong presence on the Internet have seen increases in the value of their firms to what some consider obscene... Sample PDF
E-Capital Budgeting: Managing Strategic Investments in a World of Uncertainty
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Chapter 12
Ulrike Baumoel, Thomas Stiffel, Robert Winter
Although many corporations currently try to establish e-commerce as a new field of business and as many corporations are already in the middle of... Sample PDF
A Concept for the Evaluation of E-Commerce-Ability
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Chapter 13
Martin Barnett, Janice M. Burn
This chapter looks at models for organizational development using the potential of virtual organization for established firms. For established... Sample PDF
Strategies for Bricks to Beat Clicks - How Established Business Can Incorporate the New Technologies
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Chapter 14
Jatinder N.D. Gupta, Sushil K. Sharma
At times, privacy issues are perceived as a part of security issues, therefore, let us differentiate them. Security refers to the integrity of the... Sample PDF
Cyber Shopping and Privacy
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About the Authors