Procedure for Modeling and Improving E-SCM Processes

Procedure for Modeling and Improving E-SCM Processes

Patcharee Boonyathan (University of Melbourne, Australia) and Latif Al-Hakim (University of Southern Queensland, Australia)
DOI: 10.4018/978-1-60566-056-1.ch031
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Abstract

Today’s managers are turning to the functions of the supply chain to improve margins and gain competitive advantage. The explosion of the Internet and other e-business technologies has made real-time, online communication throughout the entire supply chain a reality. Electronic supply chain management (e-SCM) is a reference to the supply chain that is structured via electronic technology-enabled relationships. This chapter concentrates on the development of a procedure referred to as eSCM-I for e-SCM process improvement. The procedure focuses on process mapping and relies on principles of coordination theory. It is based on SCOR to standardize the process and take advantage of this technique of benchmarking/best practices potential. The procedure employs IDEF0 technique for mapping the processes.

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