MLA
Oliveira, Pedro, et al. "A Process for Estimating the Value of ITIL Implementations." Enterprise Information Systems Design, Implementation and Management: Organizational Applications, edited by Maria Manuela Cruz-Cunha and Joao Varajao, IGI Global, 2011, pp. 396-411. https://doi.org/10.4018/978-1-61692-020-3.ch025
APA
Oliveira, P., da Silva, N. F., & da Silva, M. (2011). A Process for Estimating the Value of ITIL Implementations. In M. Cruz-Cunha & J. Varajao (Eds.), Enterprise Information Systems Design, Implementation and Management: Organizational Applications (pp. 396-411). IGI Global. https://doi.org/10.4018/978-1-61692-020-3.ch025
Chicago
Oliveira, Pedro, Nuno Furtado da Silva, and Miguel Mira da Silva. "A Process for Estimating the Value of ITIL Implementations." In Enterprise Information Systems Design, Implementation and Management: Organizational Applications, edited by Maria Manuela Cruz-Cunha and Joao Varajao, 396-411. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61692-020-3.ch025
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