Process to Product: Creating Tools for Knowledge Management

Process to Product: Creating Tools for Knowledge Management

Charles Jackson (Austin, Texas, USA)
Copyright: © 2001 |Pages: 12
DOI: 10.4018/978-1-878289-98-8.ch023
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Knowledge, a resource that was once hoarded and rare, is becoming a commodity with potential to dramatically change the world. While knowledge advances as the key strategic fuel powering an information economy, researchers and entrepreneurs race to create tools to meet needs of effective knowledge management. There is a growing urgency for new technology support structures to link organizations’ people and information worldwide in more effective and valuable ways (Kelly, 1998; Kosko, 1999; Tapscott, 1999). The development of innovative processes and supporting products directly impacts the ability of business and society to use information and knowledge for improvement (Ruggles, 1997; Davenport and Prusak, 1998). Forecasts are common for multi-billion dollar growth in knowledge management products during the next decade. Ernst & Young predicts that knowledge management “has the potential to exceed ERP (enterprise resource planning) as an application opportunity. The principal driving force for this is a growing realization that effective management of knowledge can add real value to the organization (Landau, 1998; Koulopoulos, 1998). This, according to Dr. George Kozmetsky, “will continue well into the next century” (Kosmetsky, 1999). The objective of this chapter is to provide an outline of the general and specific technology issues relating to development of electronic knowledge management tools. Although it focuses particularly on the design of software systems, it provides a coherent overview of general technical aspects and considerations.

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Table of Contents
Preface and Acknowledgments
Yogesh Malhotra
Chapter 1
Yogesh Malhotra
Within the last few years, the topic of knowledge management has gathered a lot of interest in the corporate sectors. Although there is no commonly... Sample PDF
Knowledge Management for E-Business Performance: Advancing Information Strategy to "Internet Time"
Chapter 2
Michael H. Zack
Strategic theories of organizing are grounded in the notion that organizations should configure their internal resources and capabilities to address... Sample PDF
If Managing Knowledge is the Solution, then What's the Problem?
Chapter 3
C. J. Meadows, Chris Marshall, Vishrut Jain
eCommerce and the Information Age are characterized by a shift in critical resources towards knowledge and organizational skills and away from... Sample PDF
Building a Competitive Advantage in the Knowledge Economy
Chapter 4
Rafael Andreu, Sandra Sieber
In today’s competitive landscape firms must develop idiosyncratic, difficult-to-imitate capabilities. This requires effective knowledge deployment... Sample PDF
Organizational Learning and Knowledge Management: where is the Link?
Chapter 5
Soren Dejgaard
This chapter attempts to build up a framework of virtual organisation on the basis oF concepts taken from complexity theory. On THE basis of the... Sample PDF
Looking into Virtual Organisations - Interaction and Coordination Issues
Chapter 6
Luiz A. Joia
This chapter presents a framework to integrate effectively different information technologies in order to raise the intelligence and manage the... Sample PDF
Information Technology for Intelligent Metabusiness
Chapter 7
Yogesh Malhotra
Most extant knowledge management systems are constrained by their overly rational, static and a contextual view of knowledge. Effectiveness of such... Sample PDF
From Information Management to Knowledge Management: Beyond the "Hi-Tech Hidebound" Systems
Chapter 8
Kari Keinanen, Harri Oinas-Kukkonen
Organizations are faced with a great challenge when trying to compete in the complex and unstable business environment of the twenty-first century.... Sample PDF
Virtual Organizing as a Strategic Approach to Stay Competitive - A Conceptual Analysis and Case Study
Chapter 9
Mikael Wiberg, Fredrik Ljungberg
This chapter explores the vision of “anytime, anywhere” in the context of mobile work. The exploration is done empirically. Using qualitative... Sample PDF
Exploring the Vision of "Anytime, Anywhere" in the Context of Mobile Work
Chapter 10
Violina Ratcheva, Sahilendra Vyakarnam
Small and medium-size companies are increasingly competing globally by forming horizontal alliances. To support this process there is a growing need... Sample PDF
Building Virtual Relationships in Distributed Organizational Environment
Chapter 11
Donna Weaver McCloskey
Although there has been plenty of speculation, little empirical research has addressed the impact of telecommuting on the work outcomes of... Sample PDF
An Examination of the Work Outcomes of Professionals in a Virtual Organization
Chapter 12
Kristen Bell DeTienne, Robert J. Jensen
The purpose of this chapter is to provide a conceptual/theoretical analysis of intranets and knowledge management in virtual organizations for both... Sample PDF
Intranets and Business Model Innovation: Managing Knowledge in the Virtual Organization
Chapter 13
Chris Kimble, Paul Hildreth, Peter Wright
With the current trends towards downsizing, outsourcing and globalisation, modern organisations are reducing the numbers of people they employ. In... Sample PDF
Communities of Practice: Going Virtual
Chapter 14
Yogesh Malhotra
This chapter has the following objectives: developing the need for assessing knowledge capital at the national economic level; reviewing a national... Sample PDF
Knowledge Assets in the Global Economy: Assessment of National Intellectual Capital
Chapter 15
J. W. Vasbinder, Th. P. Groen
This chapter is about a special form of virtual organization: the Public-Private Partnership (PPP), created for the purpose of generating new... Sample PDF
The Valuation of Knowledge in Public-Private Partnerships
Chapter 16
Nick Bontis
Since organizational knowledge is at the crux of sustainable competitive advantage, the burgeoning field of intellectual capital is an exciting area... Sample PDF
Managing Organizational Knowledge by Diagnosing Intellectual Capital: Framing and Advancing the State of the Field
Chapter 17
Fons Wijnhoven
Knowledge, an essential production factor in the post-industrial society, is not as rigorously measured as organizational tangibles. Several authors... Sample PDF
A Framework for Stakeholder-Based Knowledge Valuation in Organizations
Chapter 18
Ken Standfield
“Because knowledge has become the single most important factor of production, managing intellectual assets has become the single most important task... Sample PDF
Time Capital and Intangible Accounting: New Approaches to Intellectual Capital
Chapter 19
Yogesh Malhotra
Many current implementations of organizational knowledge management, although based on the most advanced information technologies, are hobbled by... Sample PDF
Organizational Controls as Enablers and Constraints in Successful Knowledge Management Systems Implementation
Chapter 20
Lansing Alexander Gordon
With the advent of ecommerce and the growth of ‘open’ systems communications networks, managers in industry have been confronted by the assaults of... Sample PDF
Cybercentrism: A Teleology of Knowledge Management Dynamics for the Virtually Extended Enterprise
Chapter 21
Duane P. Truex, Richard Baskerville, Heinz K. Klein
The degree of organizational change is reaching a frenzied pace. Organizational change is currently driven by the rapid development of commercial... Sample PDF
Growing Systems in an Emergent Organization
Knowledge Management at Arthur Andersen (Denmark): Building Assets in Real Time and in Virtual Space
Chapter 23
Charles Jackson
Knowledge, a resource that was once hoarded and rare, is becoming a commodity with potential to dramatically change the world. While knowledge... Sample PDF
Process to Product: Creating Tools for Knowledge Management
Chapter 24
Richard T. Herschel, Hamid Nemati
The Chief Knowledge Officer (CKO) is often portrayed as a catalyst for knowledge management programs. However, this organizational entity is new... Sample PDF
Chief Knowledge Officers: Managing Knowledge for Organizational Effectiveness
Chapter 25
Shan L. Pan
Knowledge has been identified as one of the most important resources that contribute to the competitive advantage of an organization. Such... Sample PDF
Organizing Global Knowledge Management in a Dispersed Organization
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