Quality and Continuous Improvement in Knowledge Management

Quality and Continuous Improvement in Knowledge Management

Nicole M. Radziwill (Espresso Labs, USA) and Ronald F. DuPlain (Espresso Labs, USA)
DOI: 10.4018/978-1-60960-783-8.ch203
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Socio-Technical Systems, Networks And Communities

What is a Socio-Technical System?

A socio-technical system is a collection of people, projects, processes and products that engage in an exchange relationship with one another:

  • People translate, transform and communicate within the system, and between the system and its environment

  • Projects and Processes discover, interpret, constrain or transform aspects of the system (e.g. software, physical surroundings, laws, regulations, standards, and quality management systems)

  • Products result from projects and processes, and provide a snapshot of the state of understanding at a particular time (e.g. documents, artifacts, software, hardware, and data)

People clearly provide the “social” part of the socio-technical system. Projects, processes and products are the mechanisms that people use to construct material objects and promote progress in general. As a result, they form the “technical” part of the socio-technical system.

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