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Quality and Continuous Improvement in Knowledge Management

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DOI: 10.4018/978-1-60960-783-8.ch203
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MLA

Radziwill, Nicole M. and Ronald F. DuPlain. "Quality and Continuous Improvement in Knowledge Management." Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications. IGI Global, 2012. 431-441. Web. 23 Oct. 2014. doi:10.4018/978-1-60960-783-8.ch203

APA

Radziwill, N. M., & DuPlain, R. F. (2012). Quality and Continuous Improvement in Knowledge Management. In Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications (pp. 431-441). Hershey, PA: Business Science Reference. doi:10.4018/978-1-60960-783-8.ch203

Chicago

Radziwill, Nicole M. and Ronald F. DuPlain. "Quality and Continuous Improvement in Knowledge Management." In Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, 431-441 (2012), accessed October 23, 2014. doi:10.4018/978-1-60960-783-8.ch203

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Chapter Preview

Socio-Technical Systems, Networks And Communities

What is a Socio-Technical System?

A socio-technical system is a collection of people, projects, processes and products that engage in an exchange relationship with one another:

  • People translate, transform and communicate within the system, and between the system and its environment

  • Projects and Processes discover, interpret, constrain or transform aspects of the system (e.g. software, physical surroundings, laws, regulations, standards, and quality management systems)

  • Products result from projects and processes, and provide a snapshot of the state of understanding at a particular time (e.g. documents, artifacts, software, hardware, and data)

People clearly provide the “social” part of the socio-technical system. Projects, processes and products are the mechanisms that people use to construct material objects and promote progress in general. As a result, they form the “technical” part of the socio-technical system.

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Complete Chapter List

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Table of Contents
Are We Stuck With Knowledge Management?: A Case for Strategic Knowledge Resource Development
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Learning from Failure: Braving the Multifaceted Challenges to E-Government Development
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Exploring the Knowledge Management Landscape: A Critical Review of Existing Knowledge Management Frameworks
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Chapter 4
C. Bruen, N. Fitzpatrick, P. Gormley, J. Harvey, C. McAvinia
The Management and Creation of Knowledge: Do Wikis Help?
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Chapter 5
Betsy Van der Veer Martens, Suliman Hawamdeh
The Professionalization of Knowledge Management
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Chapter 6
V. Baskaran, R.N.G Naguib, A. Guergachi, R.K. Bali, H. Arochen
Does Knowledge Management Really Work?: A Case Study in the Breast Cancer Screening Domain
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Measuring the Dimensions of Tacit and Explicit Knowledge: Enhancing Knowledge Management
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Chapter 8
Kishore Gopalakrishna Pillai, Ronald E. Goldsmith
Knowledge Calibration and Knowledge Management
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Chapter 9
Jean-Pierre Booto Ekionea, Deborah E. Swain
Aligning a KM Strategy and Developing KM Capabilities: Towards Taxonomies and Frameworks
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Sustainable Communities for Knowledge Management Systems in the New Technological Era
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Adult Learners and Their Development in the Information Society
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Chapter 12
Peter Smith, Elayne Coakes
Exploiting KM in Support of Innovation and Change
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Chapter 13
Ronald Freeze, Uday Kulkarni
Understanding the Composition of Knowledge Management Capability
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Change Knowledge Management: Transforming a Ghost Community Into a Real Asset
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On Data Mining and Knowledge: Questions of Validity
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Chapter 16
Anna Wiewiora, Bambang Trigunarsyah, Glen Murphy
Knowledge Transfer in Project-Based Organisations: The Need for a Unique Approach
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Chapter 17
César Camisón-Zornoza, Montserrat Boronat-Navarro
Product Innovation as a Result of Knowledge Development Processes in Organisations
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Communities of Practice in Knowledge Management and Organisational Learning
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Faculty Professional Learning: An Examination of Online Development and Assessment Environments
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Contributions of E-Collaborative Knowledge Construction to Professional Learning and Expertise
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Chapter 21
Nhu T. B Nguyen, Katsuhiro Umemoto
Foundations of Cross-Cultural Knowledge Management
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Chapter 22
Yanqing Duan, Mark Xu, Weizhe Feng
Transnational Knowledge Transfer
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Chapter 23
Richard T. Herschel, Ira Yermish
Video Issues for Knowledge Management
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Chapter 24
Murray E. Jennex, Stefan Smolnik, David Croasdell
Towards a Consensus Knowledge Management Success Definition
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Readiness for Knowledge Management, Methods and Environments for Innovation
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Chapter 26
Nicole M. Radziwill, Ronald F. DuPlain
Quality and Continuous Improvement in Knowledge Management
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Chapter 27
Meir Russ, Robert Fineman, Riccardo Paterni, Jeannette K. Jones
How Do We Get There?: Strategy Action Framework–“Action Engine”
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Chapter 28
Stephen McLaughlin
Developing an effective Knowledge Management System
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Permitting the True Potential of Knowledge Assets to be Utilized with KMI1
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Chapter 30
Saad Haj Bakry, Abdulkader Alfantookh
Toward Building the Knowledge Culture: Reviews and a KC-STOPE with Six Sigma View
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Chapter 31
David A. Griffiths, Serge Koukpaki, Brian Yan Martin
The Knowledge CORE: A New Model to Challenge the Knowledge Management Field
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Chapter 32
Huosong Xia, Amar Gupta
Knowledge Sharing Model of 24-Hour Knowledge Factory
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Process Model for Knowledge Potential Measurement in SMEs
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Chapter 34
Pankaj Kamthan, Terrill Fancott
A Knowledge Management Model for Patterns
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Chapter 35
Knowledge Patterns  (pages 578-586)
Jörg Rech, Raimund Feldmann, Eric Ras
Knowledge Patterns
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A Conceptual Framework for Effective Knowledge Management Using Information and Communication Technologies
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Chapter 37
Hanlie Smuts, Alta van der Merwe, Marianne Loock
Key Characteristics Relevant for Selecting Knowledge Management Software Tools
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Using Soft Systems Methodology to Reveal Socio-Technical Barriers to Knowledge Sharing and Management: A Case Study from the UK National Health Service
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Chapter 39
Enrique Paniagua Arís, Belén López Ayuso
A Methodology for the Auditing of Technological Knowledge Management
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Chapter 40
Meir Russ, Robert Fineman, Jeannette K. Jones
C3EEP Typology and Taxonomies: Knowledge Based (KB) Strategies
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Artifacts of Expansive Learning in Designing a Web-Based Performance Assessment System: Institutional Effects of the Emergent Evaluative State of Educational Leadership Preparation in the United States
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Semantic Annotation of Process Models for Facilitating Process Knowledge Management
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Chapter 43
Daniela Butan, Emma O’Brien, Mark Southern, Seamus Clifford
A Novel Practical Triangular Approach to Process Innovation: VDF Model
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A Re-Distributed Knowledge Management Framework in Help Desk
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Model of a Knowledge Management Support system for Choosing Intellectual Capital Assessment Methods
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A Knowledge Management Framework to Manage Intellectual Capital for Corporate Sustainability
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Chapter 47
Carolina López-Nicolás, Ángel L. Meroño-Cerdán
A Model for Knowledge Management and Intellectual Capital Audits
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Chapter 48
Leonardo Candela, Donatella Castelli, Pasquale Pagano
History, Evolution, and Impact of Digital Libraries
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Chapter 49
Luiz Fernando de Barros Campos
Could Web 2.0 Technologies Support Knowledge Management in Organizations?
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Chapter 50
Raija Halonen, Heli Thomander, Elisa Laukkanen
DeLone & McLean IS Success Model in Evaluating Knowledge Transfer in a Virtual Learning Environment
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Chapter 51
John Wang, Xiaohua Hu, Kimberly Hollister, Dan Zhu
A Specialized Evaluation and Comparison of Sample Data Mining Software
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Chapter 52
Emanuel Camilleri
Data Mining and the Project Management Environment
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Utilisation of Expert Online Retrieval Tools: An Exploration of Barriers and Added Values
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Chapter 54
Heather Wharrad, Richard Windle
Case Studies of Creating Reusable Inter Professional E-Learning Objects
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Chapter 55
Richard Windle, Heather Wharrad
Reusable Learning Objects in Health Care Education
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Achieving Interprofessional Health Education Through the Use of E-Resources: Exploring the Experience of two Different Undergraduate Professional Groups
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Chapter 57
Joachim Jean-Jules, Alain O. Villeneuve
Integrating Telehealth into the Organization’s Work System
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Chapter 58
Linda Leung, Tania Humphreys, Alastair Weakley
Designing E-Mail for Knowledge Management in Distributed Organizations
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Chapter 59
Tanja Arh, Vlado Dimovski, Borka Jerman Blažic
ICT and Web 2.0 Technologies as a Determinant of Business Performance
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Managing Requirements Elicitation Knowledge using a Spatial Hypertext Wiki
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Chapter 61
Francisco Milton Mendes Neto, Marçal José de Oliveira Morais
Multiagent System for Supporting the Knowledge Management in the Software Process
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Chapter 62
Gian Piero Zarri
RDF and OWL for Knowledge Management
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The Use of ‘Web 2.0’ and Social Software in Support of Professional Learning Communities
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Using Wikis in Teacher Education: Student-Generated Content as Support in Professional Learning
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Wikis for Collaboration and Knowledge Management: Current Practices and Future Directions
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Telementoring and Virtual Professional Development: A Theoretical Perspective from Science on the Roles of Self-Efficacy, Teacher Learning, and Professional Learning Communities
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Chapter 67
Pasquale Del Vecchio, Valentina Ndou
Customers Knowledge and Relational Marketing: A Web 2.0 Perspective
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Chapter 68
Claudia Loebbecke, Albert Angehrn
Knowledge Management under Coopetition
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Mobilizing Knowledge in the UK Public Sector: Current Issues and Discourse
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Critical Success Factors in the Development of Folksonomy-Based Knowledge Management Tools
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Chapter 71
Dimitris Karagiannis, Robert Woitsch, Vedran Hrgovcic
Industrialisation of the Knowledge Work: The Knowledge Conveyer Belt Approach
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SMEs and Competitive Advantage: A Mix of Innovation, Marketing and ICT - The Case of “Made in Italy”
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Reflective Practice, Professional Learning, and Educational Partnerships Effecting Change in Classroom Settings
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Exploring Interprofessional Educational Possibilities: A Case Study from a Virtual World
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Chapter 75
J. Gairín-Sallán, D. Rodríguez-Gómez
Teacher Professional Development through Knowledge Management in Educational Organisations
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Key Considerations for the Adoption and Implementation of Knowledge Management in Healthcare Operations
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A Case Study Exploring a Multi-Disciplinary Collaborative Initiative to Use E-Learning to Meet the Professional Learning Needs of Health and Social Care Practitioners
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Chapter 78
Won-Chen Chang, Sheng-Tung Li
Deploying Knowledge Management in R&D Workspaces
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Chapter 79
Debbie Richards
Collaborative Knowledge Management in the Call Center
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Chapter 80
Kathleen E. Greenaway, David C.H. Vuong
Knowledge Management in Charities
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Chapter 81
Elsa Rhoads, Kevin J. O’Sullivan, Michael Stankosky
An Evaluation of Factors that Influence the Success of Knowledge Management Practices in US Federal Agencies
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Knowledge Management and Intelligence Work: A Promising Combination
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The Green Bay Chamber of Commerce: Foundation’s Foundation
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Chapter 84
George Tovstiga, Len Korot, Leo-Paul Dana, Gerard McElwee
A Cross-National Comparison of Knowledge Management Practices
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Chapter 85
Stephen M. Mutula, Daisy Jacobs
Knowledge Management Solution to Challenges of Higher Education in South Africa
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Chapter 86
Mihaela Cornelia Dan, Simona Vasilache, Alina Mihaela Dima
Culturally-Bound Innovation in Romanian Teaching and Research Hospitals
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Chapter 87
Zawiyah Mohd Yusof, Mohd Bakhari Ismail
Factors Affecting Knowledge Sharing Practice in Malaysia: A Preliminary Overview
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Investigating the Effect of Color on Memorization and Trust in E-Learning: The Case of KMCMS.net (Knowledge Management and Content Management System)
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Knowledge Creation and Sharing in Japanese Organisations: A Socio-Cultural Perspective on ba
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Knowledge Creation and Sharing in the Malaysian Housebuilding Industry: Improving the Housing Delivery System
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Knowledge Management and Entrepreneurship Cases in India
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Chapter 92
Tatiana de Almeida Furquim, Sueli Angelica do Amaral
Knowledge Management Practices in Brazilian Software Organizations: The Case of SERPRO
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Chapter 93
Richard Brunet-Thornton, Vladimír Bureš
Meeting Czech Knowledge Management Challenges Head-On: KM-Be.At-It
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Connected Learning in an Australian Technology Program: A Case Study
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Developing an Integrated Model for Understanding Knowledge Management Practices in an Arab Country: Evidence from a Case Study
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Chapter 96
Dov Te’eni
Knowledge for Communicating Knowledge
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Chapter 97
Tareq Z. Ahram, Waldemar Karwowski, Chris Andrzejczak
Human Factors in Knowledge Management: Building Better Systems by Employing Human Systems Integration Methods
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Causal Relationship among Perceived Organizational Environment, Leadership and Organizational Learning in Industrial Workers
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Organizational Needs Analysis and Knowledge Management
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Chapter 100
Maria Elisabetta Cigognini, Maria Chiara Pettenati, Palitha Edirisingha
Personal Knowledge Management Skills in Web 2.0-Based Learning
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Chapter 101
Roberto Biloslavo, Mojca Prevodnik
Impact of Organizational Culture on Knowledge Management in Higher Education
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Managing Knowledge for Enhancing the Participants through Organizational Learning and Leadership
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Chapter 103
Nikos Tsianos, Zacharias Lekkas, Panagiotis Germanakos, Constantinos Mourlas
Individual Learning and Emotional Characteristics in Web-based Communities of Practice
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Personal Knowledge Management by the Knowledge Citizen: The Generation Aspect of Organizational and Social Knowledge-Based Development
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Renewal and Personal Mastery in Knowledge-Based Organisations: The Case of a Finnish ICT-Company
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Problem-Solving Style, Problem Complexity and Knowledge Generation: How Product Development Teams Learn When They Carry on Innovation
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PLE: A Brick in the Construction of a Lifelong Learning Society
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Teams of Leaders Concept (ToL) and E-Business Operations
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Chapter 109
Celia Zárraga-Oberty
Communities of Practice as Work Teams to Knowledge Management
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Chapter 110
Paul H.J. Hendriks, Célio A.A. Sousa
Motivation in Collaborative Knowledge Creation
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The Effect of Organizational Trust on the Success of Codification and Personalization KM approaches
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Organizational Learning Facilitation with Intranet (2.0): A Socio-Cultural Approach
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Knowledge Management for Electric Power Utility Companies
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Chapter 114
Stefanie Sieber, Andreas Henrich
Knowledge Management for Hybrid Learning
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Knowledge Management in Construction Projects: A Way Forward in Dealing with Tacit Knowledge
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Chapter 116
Edson P. Pimentel, Marcio Porto Feitosa, Nizam Omar
Formative Assessment and Certification in Lifelong Learning with Cognitive and Metacognitive Measurements
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Doctors Using Patient Feedback to Establish Professional Learning Goals: Results from a Communication Skill Development Program
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Chapter 118
Sharmila Jayasingam, Mahfooz A. Ansari
Leading in a Knowledge Era: A New Dawn for Knowledge Leaders
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Chapter 119
Jiming Wu, Hongwei Du, Xun Li, Pengtao Li
Creating and Delivering a Successful Knowledge Management Strategy
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Chapter 120
Suzanne Zyngier
Governance of Knowledge Management
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Chapter 121
Andreas Schroeder, David J. Pauleen, Sid L. Huff
Governance and Leadership of Knowledge Management
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Chapter 122
Mario J. Donate-Manzanares, Fátima Guadamillas-Gómez, Jesús D. Sánchez de Pablo
Strategic Alliances and Knowledge Management Strategies: A Case Study
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Managing Corporate Responsibility to Foster Intangibles: A Convergence Model
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Chapter 124
Protecting Knowledge Assets  (pages 2151-2157)
G. Scott Erickson, Helen N. Rothberg
Protecting Knowledge Assets
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Chapter 125
Robert Huggins, Maria Weir
The chapter focuses on how small KIBS (Knowledge-Intensive Business Service) firms manage their knowledge-based processes, or what are termed... Sample PDF
Managing Intellectual Assets in Small Knowledge-Intensive Organizations
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The Project Manager in the Theatre of Consciousness: A New Approach to Knowledge Creation and Communication
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Virtual Organizing Professional Learning Communities through a Servant-Leader Model of Appreciative Coaching
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Knowledge Management and the Links to Human Capital Management: Leadership, Management Capabilities and Sustainability
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Chapter 129
Minwir Al-Shammari
Reorganizing People in Customer Knowledge Management Change
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Knowledge Management under Institutional Pressures: The Case of the Smartcard in France
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Knowledge Cultures, Competitive Advantage and Staff Turnover in Hospitality in Australia’s Northern Territory
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Knowledge Management Practices in Temporal Knowledge-Intensive Organizations
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Chapter 133
Nilmini Wickramasinghe
Knowledge Economy for Innovating Organizations1
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Chapter 134
Rajiv Khosla, Mei-Tai Chu, Shinichi Doi, Keiji Yamada, Toyoaki Nishida
Knowledge Flow Networks and Communities of Practice In Business Process Management
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Supporting Communities of Practice by Advancing Knowledge Management: Between Hybrid Collaborative Environments
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Linking Exploration and Exploitation Capabilities with the Process of Knowledge Development and with Organizational Facilitators
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Chapter 137
Qian Huang, Robert M. Davison, Hefu Liu, Jibao Gu
The Impact of Leadership Style on Knowledge Sharing Intentions in China
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The Implications of the Development and Implementation of CRM for Knowledge Management
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Chapter 139
Wim Veen, Jan-Paul van Staalduinen, Thieme Hennis
Informal Self-Regulated Learning in Corporate Organizations
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Cross-Cultural Knowledge Management Practices to Support Offshore Outsourcing
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Intellectual Capital Components, Measurement and Management: A Literature Survey of Concepts and Measures
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Knowledge, Culture, and Cultural Impact on Knowledge Management: Some Lessons for Researchers and Practitioners
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Toward a Living Systems Framework for Unifying Technology and Knowledge Management, Organizational, Cultural and Economic Change
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Global “Knowledge Management” in Humanist Perspective
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Knowledge Management and Democracy: A Critical Review of Some Moral Issues and Social Dilemmas
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Examining the Varying Influence of Social and Technological Aspects on Adoption and Usage of Knowledge Management Systems
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Towards Understanding the Successful Adoption of Blog-Based Knowledge Management Systems: A Socio-Psychological Approach
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A Survey of Epistemology and its Implications on an Organisational Information and Knowledge Management Model
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Chapter 149
Chuck Huff
What Does Knowledge Have to do with Ethics?
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The Emerging Ethics of Knowledge Sharing: Hacker Ethics, Participatory Culture Ethics and Proselytization Commons Ethics
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Conceptual Levels of Information Processing and Information Interpretation in Knowledge Management
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Chapter 152
Meir Russ, Robert Fineman, Jeannette K. Jones
Conceptual Theory: What Do You Know?
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Chapter 153
Eva Söderström, Lena Aggestam, Jesper Holgersson
Knowledge Capture in E-Services Development: A Prosperous Marriage?
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Chapter 154
G. Scott Erickson, Helen N. Rothberg
Knowledge Assets, E-Networks and Trust
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From Information Literacy to Scholarly Identity: Effective Pedagogical Strategies for Social Bookmarking
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Chapter 156
Dianne P. Ford, D. Sandy Staples
Operationalizing Knowledge Sharing for Informers
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The Interactive Relationship between Corporate Cultures, Leadership Style and Knowledge Management
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Chapter 158
Daniel Andriessen
Metaphor Use in Knowledge Management
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Chapter 159
Nilmini Wickramasinghe
Evaluation of Human Action: Foucault’s Power/Knowledge Corollary
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Chapter 160
Abdul Kadir Othman, Hazman Shah Abdullah
The Influence of Emotional Intelligence on Tacit Knowledge Sharing in Service Organizations
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Chapter 161
Kerry Tanner
The Role of Emotional Capital in Organisational KM
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Chapter 162
Robin S. Poston, Cheri Speier
Effort-Accuracy Trade-Off in Using Knowledge Management Systems
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Chapter 163
Sabrina Leone, Giuliana Guazzaroni
Pedagogical Sustainability of Interoperable Formal and Informal Learning Environments
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Chapter 164
Amelia W. Cheney, Richard E. Riedl, Robert Sanders, John H. Tashner
The New Company Water Cooler: Use of 3D Virtual Immersive Worlds to Promote Networking and Professional Learning in Organizations
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Towards The New Episteme: Philosophy, Knowledge Science, Knowledge and Tacit Knowledge
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Innovation in New Technology and Knowledge Management: Comparative Case Studies of its Evolution during a Quarter Century of Change
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Chapter 167
Zuopeng (Justin) Zhang
Managing Customer Knowledge with Social Software
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Chapter 168
Imed Boughzala, Moez Limayem
The New Generation of Knowledge Management for the Web 2.0 Age: KM 2.0
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Chapter 169
Darja Smite, Juris Borzovs
New Forms of Work in the Light of Globalization in Software Development
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Chapter 170
Maurice I. Yolles
Knowledge Cybernetics: A Metaphor for Post-Normal Science
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Chapter 171
G. Scott Erickson, Helen N. Rothberg
Measuring and Managing Intellectual Capital for both Development and Protection
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Intellectual Property Protection and Process Modeling in Small Knowledge Intensive Enterprises
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Chapter 173
Frank Land, Urooj Amjad, Sevasti-Melissa Nolas
Introducing Knowledge Management as Both Desirable and Undesirable Processes
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Chapter 174
Sandra Moffett, Martin Doherty, Rodney McAdam
Incorporating Knowledge Management into E-Commerce Applications
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Chapter 175
Khairul Shafee B Kalid
Transfer Knowledge Using Stories: A Malaysian University Case Study
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Chapter 176
Jean-Louis Ermine
Knowledge Crash and Knowledge Management
$30.00
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Chapter 177
Kostas Ergazakis, Kostas Metaxiotis, Emmanouil Ergazakis
Exploring Paths toward Knowledge Cities Developments: A Research Agenda
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A Social and Technical Investigation of Knowledge Utilization from a Repository Knowledge Management System
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Chapter 179
Olivera Marjanovic
The Importance of Process Thinking in Business Intelligence
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Mentoring and the Transfer of Organizational Memory within the Context of an Aging Workforce: Cultural Implications for Competitive Advantage
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Chapter 181
Meir Russ, Jeannette K. Jones
Knowledge Management’s Strategic Dilemmas Typology
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Critical Factors for the Creation of Learning Healthcare Organizations
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Pattern-Based Task Management as Means of Organizational Knowledge Maturing
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Chapter 184
Aimee Denise Loya, Deborah Stansbury Sunday
Trends in Integration-Based Orientation in Academic Libraries
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