Quality of Use of a Complex Technology: A Learning-Based Model

Quality of Use of a Complex Technology: A Learning-Based Model

Marie-Claude Boudreau (The University of Georgia, USA) and Larry Sligman (The University of Georgia, USA)
Copyright: © 2007 |Pages: 25
DOI: 10.4018/978-1-59140-926-7.ch011
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It has been argued that simple conceptualizations of usage are inadequate for understanding and studying use of complex information technologies. In this paper we contend that quality of use, instead of the dichotomy of use versus non-use, is appropriate for understanding the extent to which a complex information technology is being used. An inductive case study of the implementation of a complex information technology was conducted, which led to the development of a learning-based model of quality of use. This model suggests the inclusion of factors relating to training (either formal or informal), learning, and beliefs, their impact on quality of use, and their change over time. Moreover, it describes how quality of use evolves over time as learning increases and perceptions of the system change. Evidence from the case study, along with relationships from the literature, is provided to support the model. Implications for future research are also discussed.

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Table of Contents
Mo Adam Mahmood
Chapter 1
Barbara Marcolin, Nicole Coviello, Roger Milley
As business models evolve to integrate technology with organizational strategy and marketing, the application of Web technology to facilitate... Sample PDF
Assesing Web-Enabled Interactivity: An Audit Tool
Chapter 2
Tor J. Larsen, Øystein Sorebo
Examining Internet use among employees, this research investigated the theoretical proposition that personal IT innovativeness will positively... Sample PDF
The Impact of Personal Innovativeness on the Use of the Internet Among Employees at Work
Chapter 3
Qingxiong Ma, Liping Liu
The technology acceptance model (TAM) stipulates that both perceived ease of use (PEOU) and perceived usefulness (PU) directly influence the end... Sample PDF
The Role of Internet Self-Efficacy in Acceptance of Web-Based Electronic Medical Records
Chapter 4
Ji-Ye Mao, Bradley R. Brown
This study investigates the effectiveness of online task support (the wizard type in particular) relative to instructor-led training, and explores... Sample PDF
The Effectiveness of Online Task Support vs. Instructor-Led Training
Chapter 5
Abbas Foroughi, William Perkins, Leonard M. Jessup
The growing globalization of business is making face-to-face communications, decision-making, and negotiations more the exception than the rule.... Sample PDF
A Comparison of Audio-Conferencing and Computer Conferencing in a Dispersed Negotiation Setting: Efficiency Matters!
Chapter 6
Gregory E. Truman
Our research objectives are to provide a theoretical discussion on how software may impact user performance in ways contrary to designers’... Sample PDF
Software Use Through Mnoadic and Dyadic Procedure: User-Friendly or Not-So-Friendly?
Chapter 7
Shouhong Wang
Commercialized business application software packages have been widely used to implement business information systems. In order to determine whether... Sample PDF
Business Software Specifications for Consmers: Toward a Standard Format
Chapter 8
Sunil Hazari
Information security is usually considered a technical discipline with much attention being focused on topics such as encryption, hacking... Sample PDF
Perceptions of End Users on the Requirements in Personal Firewall Software: An Exploratory Study
Chapter 9
Michael B. Knight, J. Michael Pearson
As the changing demographics of the workplace influence how organizations operate, the need to reexamine relationships between these demographic... Sample PDF
The Changing Demographics: The Diminishing Role of Age and Gender in Computer Usage
Chapter 10
Panagiotis Kanellis, Ray J. Paul
In its formative years and during the 1990s, Global Energy PLC (GE)1 went through a series of structural changes precipitated by the deregulation of... Sample PDF
Users Behaving Badly: Phenomena and Paradoxes from an Investigation into Information Systems Misfit
Chapter 11
Marie-Claude Boudreau, Larry Sligman
It has been argued that simple conceptualizations of usage are inadequate for understanding and studying use of complex information technologies. In... Sample PDF
Quality of Use of a Complex Technology: A Learning-Based Model
Chapter 12
Keith S. Horton, Rick G. Dewar
This chapter asks how people can be assisted in learning from practice, as a basis for informing future action, when configuring information... Sample PDF
Learning from Patterns During Information Technology Configuration
Chapter 13
Valerie K. Spitler
Fluency with information technology (IT), defined as “an ability [to use information technology] to express [oneself] creatively, to reformulate... Sample PDF
Learning to Use IT in the Workplace: Mechanisms and Masters
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