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E-Readiness Assessment Methods and Tools

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DOI: 10.4018/978-1-60566-420-0.ch007|
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MLA

Mutula, Stephen M. "E-Readiness Assessment Methods and Tools." Digital Economies: SMEs and E-Readiness. IGI Global, 2010. 87-110. Web. 24 Nov. 2014. doi:10.4018/978-1-60566-420-0.ch007

APA

Mutula, S. M. (2010). E-Readiness Assessment Methods and Tools. In S. Mutula (Ed.), Digital Economies: SMEs and E-Readiness (pp. 87-110). Hershey, PA: Business Science Reference. doi:10.4018/978-1-60566-420-0.ch007

Chicago

Mutula, Stephen M. "E-Readiness Assessment Methods and Tools." In Digital Economies: SMEs and E-Readiness, ed. Stephen M. Mutula, 87-110 (2010), accessed November 24, 2014. doi:10.4018/978-1-60566-420-0.ch007

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Abstract

E-readiness assessments are largely investigated at country-level across a number of sectors, and tend to adopt quantitative approaches that assign to countries’ numerical scores depending on how well they have performed on specific components of e-readiness measures. A weighted average is calculated based on the relative importance accorded to these components in order to determine the level of e-readiness of countries (Rizk, 2004). The results of e-readiness rankings of countries are regularly published annually by some agencies. For example, the Economist Intelligence Unit (Economist Intelligence Unit, 2001) annually publishes a comprehensive list of countries on the basis of their measured e-readiness. The ranking categorises countries on the basis of their overall e-readiness, as calculated from 89 indicators across six weighted dimensions, namely connectivity, the business environment, consumer and business adoption, the legal and regulatory environment, supporting services, and social and cultural infrastructure. The result of the calculations is the classification of the world’s largest economies on the basis of their perceived adopter category.
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Macro E-Readiness Assessment Tools

There are several macro e-readiness assessment tools and methods that have been developed by various organisations. These organisations include, but are not limited to: Computer Systems Policy Project (CSPP); Centre for International Development, Harvard University, 2004; Economist Intelligence Unit, 2004; United Nations Development Programme, 2004; United Nations Conference on Trade and Development (UNCTAD), 2004; and SADC E-Readiness Assessment Task Force. Some of the most commonly used macro e-readiness tools include, among others: the Readiness Guide for Living in the Networked World developed by the Computer Systems Policy Project (CSPP); Network Readiness Index of the Harvard University’s Centre for International Development (CID); E-readiness Rankings of the Economist Intelligence Unit; and the Technology Achievement Index of UNDP.

Each of these tools uses a different definition of e-readiness and methods for its measurement. Moreover, the e-readiness assessments are very diverse in their goals, strategies and results (Bridges.org, 2003). On average, however, the tools measure the level of infrastructure development; connectivity; Internet access; applications and services, or network speed; quality of network access; and ICT policy. The tools also measure:

  • The ICT training programs in place

  • Adequacy and availability of human resources

  • Level of computer literacy

  • Relevant content.

Largely, all the tools for e-readiness assessments have been designed for macro level assessments and are used to measure, for example, policy making, the state of Internet acceptance and growth, comparative analyses of countries, and stages of ICT development in countries (Dutta and Jain, 2004). In addition, the focus of each method or tool reflects the purpose for which it was designed. Moreover, the methods used in most macro e-readiness assessment studies vary from one tool to next. For example, APEC’s Guide relies on questionnaire-based data, while Mosaic’s methodology tends to be qualitative. Other organisations or agencies, such as CID, use a combination of questionnaires and raw data. McConnell’s International provides a qualitative reference guide, whereas the World Information Technology and Service Alliance (WITSA) uses a survey-based method.

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Complete Chapter List

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Table of Contents
Foreword
Olukunle Iyanda
Chapter 1
Introduction  (pages 1-13)
Stephen M. Mutula
The ‘Digital economy’ is sometimes used synonymously with ‘information society’, which emerged back in the 1960s to describe a futuristic society... Sample PDF
Introduction
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Chapter 2
Stephen M. Mutula
As pointed out in the previous chapter, the concepts ‘digital economy’, ‘information economy’, ‘information society’ and ‘knowledge society/economy’... Sample PDF
Growth of the Digital Economy
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Chapter 3
Stephen M. Mutula
The digital economy consists of various components, key among which include government; policy and regulation; internet, the world wide web (WWW)... Sample PDF
Digital Economy Components
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Chapter 4
SMEs Industry  (pages 39-53)
Stephen M. Mutula
There is a growing impetus internationally for the development of strong SME sectors as engines of economic growth and development. This impetus is... Sample PDF
SMEs Industry
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Chapter 5
Stephen M. Mutula
There is a growing interest in how the digital divide affects the operations of SMEs. The digital divide among businesses is defined as the... Sample PDF
Digital Divide and SMEs
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Chapter 6
Stephen M. Mutula
The level of e-readiness of the digital economy is expected to vary across different jurisdictions. The e-readiness ranking of nations, which has... Sample PDF
E-Readiness and Its Assessment
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Chapter 7
Stephen M. Mutula
E-readiness assessments are largely investigated at country-level across a number of sectors, and tend to adopt quantitative approaches that assign... Sample PDF
E-Readiness Assessment Methods and Tools
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Chapter 8
E-Readiness of SMEs  (pages 111-128)
Stephen M. Mutula
Increasingly, SMEs are achieving and sustaining competitive advantages using ICT that are propelling and accelerating the globalization of... Sample PDF
E-Readiness of SMEs
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Chapter 9
E-Government Readiness  (pages 130-147)
Stephen M. Mutula
The United Nations (2008) believes that in a world characterised by rapid changes driven by globalization and the emerging knowledge-based economy... Sample PDF
E-Government Readiness
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Chapter 10
E-Business and E-Commerce  (pages 148-173)
Stephen M. Mutula
E-business and e-commerce are applications around which the digital economy revolves. The concept ‘e-business’ was originated by IBM in 1997 to... Sample PDF
E-Business and E-Commerce
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Chapter 11
Local Content and SMEs  (pages 176-190)
Stephen M. Mutula
There are diverse opinions in literature on the meaning of the term ‘content’ going by the different definitions encountered in the course of... Sample PDF
Local Content and SMEs
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Chapter 12
Knowledge Management (KM)  (pages 191-210)
Stephen M. Mutula
There are a growing number of studies on knowledge management (KM) in SMEs for various reasons. One has been the growing realisation that SMEs are... Sample PDF
Knowledge Management (KM)
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Chapter 13
Stephen M. Mutula
While records management in general and e-records management in particular have received serious attention in large enterprises, the same cannot be... Sample PDF
E-Records Management and Freedom of Information for SMEs
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Chapter 14
Stephen M. Mutula
To ensure survival in today’s competitive business world, small-sized enterprises require access to accurate and relevant information both at the... Sample PDF
Information Needs and Access in SMEs
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Chapter 15
Capacity Building in SMEs  (pages 248-264)
Stephen M. Mutula
The preceding chapter demonstrated that one of the more pressing challenges facing SMEs is the lack of adequate skills, which makes capacity... Sample PDF
Capacity Building in SMEs
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Chapter 16
Stephen M. Mutula
Data transmitted over the Internet does not recognize national borders. It is this factor that has led information technology to open up new avenues... Sample PDF
Globalisation of the Digital Economy
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Chapter 17
Stephen M. Mutula
Various global initiatives are taking place in the digital economy that aim to enhance global business trade and development, especially with regard... Sample PDF
Trends and Best Practices in the Digital Economy
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Chapter 18
Stephen M. Mutula
There are various challenges faced by SMEs in their endeavour to make more active use of the Internet and e-business. These challenges vary widely... Sample PDF
Challenges of the Digital Economy
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Chapter 19
Stephen M. Mutula
The primary focus of this book has been on digital economies, SMEs and e-readiness. With the exception of this chapter, which provides the book’s... Sample PDF
Conclusion and the Way Forward
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