IT/IS Readiness Maturity Model

IT/IS Readiness Maturity Model

Mustafa Alshawi (University of Salford, UK) and Hafez Salleh (University of Malaya, Malaysia)
DOI: 10.4018/978-1-61350-311-9.ch001
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This chapter explains the concept of an IT/IS readiness maturity model including particular requirements in terms of four domains, embracing nine attributes: IT infrastructure (top management perception, systems and communication), people (skills, roles and responsibility of IT staff, user involvement), process, and work environment (organization behaviour, IT department, leadership). Each of the attributes consists of 14 factors: top management perception (drivers, systems requirements definition), systems and communication (focus, network communication), skills (type of skills, capability building), roles and responsibility of IT staff (position of IT/IS heads, roles of IT staff), user involvement, process (practices), organizational behaviour (characteristics), IT policy (control of IT/IS activities), and leadership (communication, participation). The following section describes the concept of readiness and maturity, the resources used for element extraction/adoption and the description of the model.
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Description Of Model

The Purpose of IT/IS Readiness Model

  • A.

    The model is intended to be used prior to IS/IT project implementation

  • B.

    The model is a holistic in nature and focuses on soft issues which embrace all the key organizational elements such as IS/IT, people, business processes and work environment.

  • C.

    The model adopts the maturity-level techniques to facilitate the measurement of the “Readiness Gap”, i.e. the gap between the current and the required state of readiness, prior to the implementation of a selected IS/IT project.

  • D.

    Each maturity level provides guidelines for managers to improve the readiness status and progress through the maturity levels.

The proposed model is a maturity model composed of six progressive stages of maturity that an organization can achieve in their investment and implementation of IT/IS. These maturity stages are cumulative; which means, in order to get a higher position in the maturity stages, the organization must comply with the pre-ordained requirements for that stage (in addition to those for all the lower stages).

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Table of Contents
Mustafa Alshawi, Mohammed Arif
Chapter 1
Mustafa Alshawi, Hafez Salleh
This chapter explains the concept of an IT/IS readiness maturity model including particular requirements in terms of four domains, embracing nine... Sample PDF
IT/IS Readiness Maturity Model
Chapter 2
Eric Lou, Hafez Salleh
Higher education sector is notorious for lagging behind the industrial sector in the application of IT/IS systems and infrastructure. This chapter... Sample PDF
Readiness in Systems Implementation: Lessons from the Higher Education Sector
Chapter 3
Hafez Salleh
Construction sector is unique in a way because more than 90% companies are Small and Medium Sized Enterprise (SME). This chapter presents a case... Sample PDF
Improving the Tendering Process: A Construction Organization Perspective
Chapter 4
Hafez Salleh, Eric Lou
This chapter provides the IT readiness assessment for before and after scenarios of IT systems implementation in a construction consultancy company... Sample PDF
Building for the Future: Systems Implementation in a Construction Organization
Chapter 5
Yasser Al Saleh, Eric Lou
This chapter presents the case of a bank that was established in late 1973 by an initiative from the Government, as a joint venture between the... Sample PDF
Banking for the Future: Starting Anew
Chapter 6
Yasser Al Saleh, Mohammed Arif
This case study revolves around a governmental public service institution, which receives public and government money that it invests. There were... Sample PDF
E-Readiness in Governmental Public Service Institution: Lessons Learnt
Chapter 7
David Rehak, Monika Grasseova
The chapter is focused mainly on assessing the factors of the external environment in the area of security of information systems in the... Sample PDF
The Ways of Assessing the Security of Organization Information Systems through SWOT Analysis
Chapter 8
John Effah, Ben Light
The purpose of this study is to understand a small e-support firm’s response to the local e-readiness and the global e-business environment in a... Sample PDF
An E-Support Firm’s Response to Local E-Readiness and the Global E-Business Environment
Chapter 9
Vian Ahmed, Aisha Abuelmaatti
Collaborative environments have been evolving and effectively employed in large organisations and are believed to have high potential for Small and... Sample PDF
The Use of Collaborative Technologies within SMEs in Construction: Case Study Approach
Chapter 10
Ayman Altameem, Mohamed Zairi
This study is an attempt to bridge the gap in the existing literature by exploring the critical factors that affect IT adoption through a... Sample PDF
E-Readiness in IT/IS Implementation: A Benchmarking Analysis Based on 100 Case Studies
Chapter 11
Masoud Mohammadian, Ric Jentzsch
IT management processes have been growing as the development of modern IT systems has grown. These are often complex with multiple interdependencies... Sample PDF
Intelligent Decision Making and Risk Analysis for IT Management Processes
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