Reality vs. Plan: How Organizational E-Commerce Strategies Evolve

Reality vs. Plan: How Organizational E-Commerce Strategies Evolve

David Gordon (University of Dallas, USA) and James E. Skibo (University of Dallas, USA)
Copyright: © 2002 |Pages: 16
DOI: 10.4018/978-1-930708-27-3.ch007
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Part of efficient management is measuring actual performance against desired metrics. In turn, actual strategic outcomes can be measured against plan. The authors show that this is also true of organizations’ e-commerce performance versus planned performance. While most organizations with successful e-commerce tend to take the view “There’s no stopping us now!,” the authors explore the interesting relationship between what the organizations had originally intended versus what operations actually dictated and how those changes affected their sites’ performance. To add to the literature, the authors explore the ramifications of the results of a survey conducted among some of the leading organizations in today’s business and the analysis of several enterprises. Along the journey, the authors discovered changes in organizations’ “desired capability” occurred as the organizations encountered various challenges to their global e-commerce, such as currency fluctuation and logistical considerations involved with order fulfillment, from industrially powerful countries versus third world countries. The authors also explore various aspects of organizational change evidenced when organizations entered into e-commerce globally. The authors show that theoretical approaches quite often must change with the realities of business when organizations commence e-commerce operations.

Complete Chapter List

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Table of Contents
Mahesh S. Raisinghani
Mahesh S. Raisinghani
Chapter 1
Hanns-Christian L. Hanebeck, Stanley L. Kroder, John H. Nugent, Mahesh S. Raisinghani
This case traces the dynamic evolution/revolution of an e-commerce entity from concept through first-round venture financing. It details the... Sample PDF
GlobeRanger Corporation
Chapter 2
R. P. Sundarraj, Joseph Sarkis
This chapter presents a case study of an overview of the efforts of Texas Instrument’s (TI’s) internal and external ERP implementation, with a focus... Sample PDF
Implementation Management of an E-Commerce-Enabled Enterprise Information Systems: A Case Study at Texas Instruments
Chapter 3
David Paper, Kenneth B. Tingey
Access to the world enabled by the Internet facilitates internationalization as never before. However, lack of a coherent global Internet strategy... Sample PDF
A Three-Tiered Approach to Global E-Commerce: Experiences of Nu Skin International
Chapter 4
Sabine Seufert
According to several forecasts given by Gartner Group or International Data Corporation, for example, e-learning as a new buzzword for Web-based... Sample PDF
E-Learning Business Models: Framework and Best Practice Examples
Chapter 5
Roberto Vinaja
This case aims to analyze, in some detail, the major challenges in the widespread adoption of electronic commerce in the Spanish-speaking... Sample PDF
Growth and Consolidation in the Spanish-Speaking E-Commerce Market
Chapter 6
J. Martin Santana, Jaime Serida, Antonio Diaz
This chapter describes the evolution of electronic commerce at Inca Foods, the largest supermarket chain in Peru. In 1997, it launched its virtual... Sample PDF
Inca Foods: Reaching New Customers Worldwide
Chapter 7
David Gordon, James E. Skibo
Part of efficient management is measuring actual performance against desired metrics. In turn, actual strategic outcomes can be measured against... Sample PDF
Reality vs. Plan: How Organizational E-Commerce Strategies Evolve
Chapter 8
Margaret T. O’Hara, Hugh J. Watson
This chapter describes how Student Advantage successfully transformed itself from a brick-and-mortar company to the leading online portal to the... Sample PDF
Student Advantage Captures the College Market Through an Integration of Their On and Offline Businesses
Chapter 9
Ira Yermish, Dale A. Bondanza
E-Europe is not a place or a group of countries but the philosophy of an emerging region within the scope of a technological revolution. E-Europe... Sample PDF
Turning E-Commerce Theory into Action in Ireland: Taming the Celtic Tiger
Chapter 10
ENI Company  (pages 186-200)
Ook Lee
ENI Company is an electronic commerce firm in South Korea. ENI Company provides English news items and English lessons to the subscribers through... Sample PDF
ENI Company
Chapter 11
Debabroto Chatterjee, Leonard M. Jessup
The Internet and World Wide Web present significant business opportunities and threats, particularly for business organizations that are... Sample PDF
SAFECO: Leveraging the Web in a Knowledge-Based Service Industry
Chapter 12
Adam T. Elegant, Ramiro Montealegre
E*Trade revolutionized the securities brokerage industry by “creating” Internet trading. E*Trade’s original strategy was to deliver cost savings to... Sample PDF
E*Trade Securities, Inc., Pioneer Online Trader, Struggles to Stay on Top
About the Authors