MLA
Shing, Ooi Chien, et al. "The Realization of Customer Satisfaction with Technology Integrations." Cases on Consumer-Centric Marketing Management, edited by Vimi Jham and Sandeep Puri, IGI Global, 2014, pp. 39-52. https://doi.org/10.4018/978-1-4666-4357-4.ch005
APA
Shing, O. C., Phooi, S. K., & Li-Minn, A. (2014). The Realization of Customer Satisfaction with Technology Integrations. In V. Jham & S. Puri (Eds.), Cases on Consumer-Centric Marketing Management (pp. 39-52). IGI Global. https://doi.org/10.4018/978-1-4666-4357-4.ch005
Chicago
Shing, Ooi Chien, Seng Kah Phooi, and Ang Li-Minn. "The Realization of Customer Satisfaction with Technology Integrations." In Cases on Consumer-Centric Marketing Management, edited by Vimi Jham and Sandeep Puri, 39-52. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4357-4.ch005
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