MLA
Crnkovic, J., and G. Petkovic. "Reengineering the Selling Process in a Showroom." Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2006, pp. 138-154. https://doi.org/10.4018/978-1-59904-396-0.ch009
APA
Crnkovic, J. & Petkovic, G. (2006). Reengineering the Selling Process in a Showroom. In M. Khosrow-Pour, D.B.A. (Ed.), Cases on Information Technology and Business Process Reengineering (pp. 138-154). IGI Global. https://doi.org/10.4018/978-1-59904-396-0.ch009
Chicago
Crnkovic, J., and G. Petkovic. "Reengineering the Selling Process in a Showroom." In Cases on Information Technology and Business Process Reengineering, edited by Mehdi Khosrow-Pour, D.B.A., 138-154. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59904-396-0.ch009
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