E-Reference in Public Libraries: Phoenix Public Library Case Study, Our Website is Your 24/7 Reference LibrarianRoss McLachlan (Phoenix Public Library, USA) and Kathleen Sullivan (Phoenix Public Library, USA)
Copyright © 2012. 10 pages.
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DOI: 10.4018/978-1-61350-308-9.ch019, ISBN13: 9781613503089, ISBN10: 1613503083, EISBN13: 9781613503096 Sample PDFCite Chapter
MLA
McLachlan, Ross and Kathleen Sullivan. "E-Reference in Public Libraries: Phoenix Public Library Case Study, Our Website is Your 24/7 Reference Librarian." E-Reference Context and Discoverability in Libraries: Issues and Concepts. IGI Global, 2012. 220-229. Web. 23 May. 2012. doi:10.4018/978-1-61350-308-9.ch019
APA
McLachlan, R., & Sullivan, K. (2012). E-Reference in Public Libraries: Phoenix Public Library Case Study, Our Website is Your 24/7 Reference Librarian. In S. Polanka (Ed.), E-Reference Context and Discoverability in Libraries: Issues and Concepts (pp. 220-229). Hershey, PA: Information Science Reference. doi:10.4018/978-1-61350-308-9.ch019
Chicago
McLachlan, Ross and Kathleen Sullivan. "E-Reference in Public Libraries: Phoenix Public Library Case Study, Our Website is Your 24/7 Reference Librarian." In E-Reference Context and Discoverability in Libraries: Issues and Concepts, ed. Sue Polanka, 220-229 (2012), accessed May 23, 2012. doi:10.4018/978-1-61350-308-9.ch019
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 | | TopAbstractThis case study offers insight into how Phoenix Public Library attempts to meet customer’s needs for 24/7 access to Library information and services. Strategies to achieve quality results, successful and failed initiatives, and lessons learned are presented. TopComplete Chapter List|
1.
| Reference Products and Services: Historical Overview and Paradigm Shift
(pages 1-10)
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2.
| The Impact of Electronic Reference Content and Discovery on Publishers
(pages 11-18)
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3.
| The Challenges of Discovering Online Research/Reference Content: An Introduction to the End User’s Perspective
(pages 19-33)
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4.
| An Overview of Trends in Undergraduate Research Practices
(pages 35-45)
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5.
| The Research Habits of Graduate Students and Faculty: Is There a Need for Reference Sources?
(pages 46-60)
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6.
| Hidden Greenlands: Learning, Libraries, and Literacy in the Information Age
(pages 61-73)
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7.
| Online Research without E-Reference: What is Missing from Digital Libraries?
(pages 74-82)
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8.
| Undergraduate Information Seeking Behavior, E-Reference and Information Literacy in the Social Sciences
(pages 83-88)
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9.
| Interactive Reference: Online Features to Enrich Content and Improve the User Experience
(pages 90-103)
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10.
| Theory and Practice: Designing for Effective Mobile Content (Service) Delivery
(pages 104-115)
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11.
| Medical E-Reference: A Benchmark for E-Reference Publishing in Other Disciplines
(pages 116-125)
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12.
| INFOhio Transforms Content Delivery for PreK-12 Students: From Physical Classrooms to Virtual SchoolRooms
(pages 126-135)
Theresa M. Fredericka (INFOhio- The Information Network for Ohio Schools, USA), Jennifer Schwelik (INFOhio- The Information Network for Ohio Schools, USA)
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13.
| Discovering Authoritative Reference Material: It’s all about “Location. Location. Location.”
(pages 137-147)
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14.
| Indexing Scholarly Reference: Helping Researchers do Less
(pages 148-163)
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15.
| Open Web Capture for Libraries: Reinventing Subject Encyclopedias for the Open Web
(pages 164-177)
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16.
| Acquiring, Promoting, and Using Mobile-Optimized Library Resources and Services
(pages 178-198)
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17.
| The Semantic Web: History, Applications and Future Possibilities
(pages 199-208)
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18.
| Hooligans in the Archives: Easing Restrictions and Partnering with the Users
(pages 209-218)
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19.
| E-Reference in Public Libraries: Phoenix Public Library Case Study, Our Website is Your 24/7 Reference Librarian
(pages 220-229)
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20.
| Changes in Customer Behavior: A Case Study in Reference Service at the Santa Monica Public Library
(pages 230-236)
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21.
| Embedded Librarianship: A High School Case Study
(pages 237-253)
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22.
| Making an Impact: Digital Resources for Teens
(pages 254-260)
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23.
| From ‘Gateway Site’ to Reference Content: The Role of Bibliographies in Research and a Case Study of Oxford Bibliographies Online
(pages 261-267)
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