E-Reference

E-Reference

Amy Tracey Wells (Belman & Wells, Michigan, USA) and Ardis Hanson (The Louis de la Parte Florida Mental Health Institute at the University of South Florida-Tampa, USA)
Copyright: © 2003 |Pages: 26
DOI: 10.4018/978-1-59140-106-3.ch007
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Abstract

Lipnow (1997) talks about traditional reference as a mediated, one-on-one service that intervenes at the information seeker’s point of need. Further, she suggests that this point of need is part of the universal predicament of an information seeker – someone who wants to move forward (cognitively) but is unable to progress until he or she finds that missing piece of information. Research clearly shows that information seekers want and need that gap filled with as little interruption as possible, so they can continue where they left off (Dervin, 1998, 1989). From a library perspective, the two questions emanating from that need are first, how to ensure that clients who use a reference service get up-to-date assistance that integrates paper and electronic resources, and second, how to reach the user who has a question but no obvious place to ask it. Technology may have simultaneously ameliorated and exacerbated these questions.

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Table of Contents
Foreword
Amy Tracey Wells
Preface
Ardis Hanson, Bruce Lubotsky Levin
Chapter 1
Ardis Hanson, Bruce Lubotsky Levin, Susan Heron
Change has become a way of life for most organizations in the 21st century. In order to withstand profound change, an organisation must be flexible... Sample PDF
Introduction: Technology, Organizational Change and Virtual Libraries
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Chapter 2
Patricia Pettijohn, Tina Neville
The evolution from paper to electronic resources transforms the way that information is owned, shared, and accessed. For libraries, the... Sample PDF
Collection Development for Virtual Libraries
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Chapter 3
William D. Kearns
Dubbed as the next “Killer Application” (Hanss, 2001), digital video’s anticipated impact on computer networks is enormous. Few other applications... Sample PDF
Libraries as Publishers of Digital Video
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Chapter 4
John Abresch
The use of geographic information in a variety of research and educational endeavors has created a number of challenges involving data management... Sample PDF
Geographic Information Systems Research and Data Centers
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Chapter 5
Merilyn Burke
Information technologies have transformed libraries in ways that most academic librarians could not have imagined twenty years ago. Traditional... Sample PDF
Access Services in the 21st Century
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Chapter 6
Susan Jane Heron, Charles L. Gordon
The environment in which cataloging principles and standards operate has changed dramatically. The development of automated systems for the creation... Sample PDF
Cataloging and Metadata Issues for Electronic Resources
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Chapter 7
E-Reference  (pages 95-120)
Amy Tracey Wells, Ardis Hanson
Lipnow (1997) talks about traditional reference as a mediated, one-on-one service that intervenes at the information seeker’s point of need.... Sample PDF
E-Reference
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Chapter 8
Beverly Caggiano
Since 1995, university academic libraries have seen increased computer demand and use by faculty, staff, and students; widespread use of... Sample PDF
Website Development Issues
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Chapter 9
Kim Grohs, Caroline Reed, Nancy Allen
During the last decade, there have been significant changes in higher education, particularly in the emergence of distance education and the... Sample PDF
Marketing the Virtual Library
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Chapter 10
Distance Learning  (pages 148-163)
Merilyn Burke, Bruce Lubotsky Levin, Ardis Hanson
Gapen (1993) states that the concept of remote access to the contents and services of libraries and other information resources provides the user... Sample PDF
Distance Learning
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Chapter 11
Kathy Arsenault, Ardis Hanson, Joan Pelland
Change, by its very nature, is unpredictable, and often unmanageable, yet an organization’s success depends on an ability to predict and control... Sample PDF
Issues for Library Management When Implementing Large-Scale Programmatic Change
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Chapter 12
Todd Chavez
Change brought about by innovations in computing technologies has fundamentally altered the nature of work in academic libraries. In his description... Sample PDF
Staffing the Transition to the Virtual Academic Library: Competencies, Characteristics and Change
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Chapter 13
Rose L. Bland, Allison M. Howard
The objective of collecting library statistics is “to assess the quality and effectiveness of services [and resources] provided by the library”... Sample PDF
Library Statistics and Outcomes Assessment
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Chapter 14
Vicki L. Gregory
The revolutionary changes in the educational curriculum for schools of library and information science being evinced by the exponential expansion of... Sample PDF
Re-Engineering Library Education
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About the Authors