Reframing, Retooling, and Reskilling: Coping with Change in the Internet Age

Reframing, Retooling, and Reskilling: Coping with Change in the Internet Age

Eugene Cash (New Zealand Food Safety Authority, New Zealand), Pak Yoong (Victoria University of Wellington, New Zealand) and Sid Huff (Victoria University of Wellington, New Zealand)
Copyright: © 2007 |Pages: 15
DOI: 10.4018/978-1-59140-917-5.ch004
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Abstract

An IS professional’s ability to perform in his or her role is vital to the utilisation of information systems within an organisation. The introduction of e-commerce has opened a new set of challenges for the IS professionals who are most frequently tasked with developing e-commerce solutions. However, they often do not have the competencies required to successfully execute these e-commerce projects. This competency deficit raises an important question: to what extent have the competency requirements of IS professionals changed because of the introduction of e-commerce? Furthermore, how do IS professionals managed the changes in their work environment due to the implementation of e-commerce in their organisations? Fifteen IS professionals, who are employed in businesses implementing or maintaining e-commerce strategies, were interviewed. The results indicate that the implementation of e-commerce in organisations has introduced three main areas of change to their internal work environment: (a) business changes – the perceptions of senior managers on their current role, (b) project changes – the realization that IS projects have to be managed differently and finally (c) competency changes – the need to acquire new skills and knowledge. As a consequence to these changes, the IS professional developed the following coping skills: (a) reframing – the changing of mental models that determine how we make sense of the world and how we take action based on these models, (b) retooling – the restructuring and reorganising of IS processes, especially around project management and (c) reskilling – the learning of new competencies in the e-commerce environment.

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Table of Contents
Acknowledgments
Chapter 1
Keri A. Logan, Barbara Crump
This chapter discusses workplace attitudes and policies that continue to affect women’s participation, retention, and promotion in the information... Sample PDF
Managing New Zealand Women in IT
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Chapter 2
Eileen A. Trauth, Jeria L. Quesenberry
Despite increases of women in the labor force, females are largely under-represented in the American IT workforce. Among the challenges that... Sample PDF
Gender and the Information Technology Workforce: Issues of Theory and Practice
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Chapter 3
Helen Richardson, Darrell Bennetts
These days, no information technology (IT) manager or worker will have escaped the expectation from a client that a job needed to be completed... Sample PDF
Work-Life Imbalance of IT Workers in the Internet Age
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Chapter 4
Eugene Cash, Pak Yoong, Sid Huff
An IS professional’s ability to perform in his or her role is vital to the utilisation of information systems within an organisation. The... Sample PDF
Reframing, Retooling, and Reskilling: Coping with Change in the Internet Age
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Chapter 5
Fred Niederman, Xiaorui Hu
Electronic commerce (e-commerce) personnel are instrumental in developing and maintaining electronic commerce programs and projects within firms. In... Sample PDF
Staffing Electronic Commerce Projects: Framework for Developing Appropriate Skill Sets
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Chapter 6
Bernd Carsten Stahl, Chris Wood
This chapter considers the question how professional issues can be taught in an undergraduate environment where little academic experience is to be... Sample PDF
Forming IT Professionals in the Internet Age: A Critical Case Study
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Chapter 7
Ani Patke, Tony Hooper
If academic institutions are to be responsive to changing student and industry requirements, they need to continually match their academic offerings... Sample PDF
Professional Skills Acquisitions in the Internet Age: Exploring the Perceptions of Undergraduates and Recent Graduates
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Chapter 8
Jeffy Luftman, Rajkumar Kempaiah
Attracting and retaining top IT talent is a major concern for most organizations. In the early part of this decade when the dotcom boom turned to a... Sample PDF
Managing IT Professionals: Human Resource Considerations
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Chapter 9
Eugene Kluzniacky
Largely because of the potential for Internet connectivity, the area of electronic commerce has been proliferating since the start of the century.... Sample PDF
Increasing the Effectiveness of IT Management through Psychological Awareness
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Chapter 10
Mark Toleman, Fiona Darroch, Mustafa Ally
This chapter examines the potential for agile methods to provide mechanisms to deal with the software development environment that has evolved in... Sample PDF
The Impact of Agile Methods on Managing IT Professionals
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Chapter 11
Haiyan Huang, Eileen A. Trauth
This chapter discusses cultural diversity challenges in globally distributed software development and the implications for educating and managing... Sample PDF
Cultural Diversity Challenges: Issues for Managing Globally Distributed Knowledge Workers in Software Development
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Chapter 12
Subrata Chakrabarty
This chapter introduces a prescriptive conceptual framework from the practitioner’s perspective for the “offshore-insourcing” journey. In the... Sample PDF
The Journey to New Lands: Utilizing the Global IT Workforce Through Offshore-Insourcing
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About the Authors