Risk Management: Strengthening Knowledge Management

Risk Management: Strengthening Knowledge Management

Suzanne Zyngier (La Trobe University, Australia)
DOI: 10.4018/978-1-60566-954-0.ch022
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This article develops an argument for and provides case study evidence to demonstrate that knowledge management (KM) governance is a mechanism that strengthens the development and implementation of KM strategies. It achieves this through locating and formalizing risk management as a function of governance, establishing reporting structures and mechanisms to ensure feedback into the ongoing development of organizational KM. We conclude that the operationalization of KM governance formalizes, locates and authorizes risk management as a structured response to the resolution of the cultural and structural risks and obstacles to KM strategy, and that it achieves this through developed capacity for analysis, articulation, strategic alignment and activity to address risks to effective, sustainable KM.

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Table of Contents
Why Knowledge Management?
Murray E. Jennex
Chapter 1
Mohamed El Louadi, Imen Tounsi
The results reported in this chapter were obtained through the study of 43 work-units belonging to five business firms in a large group of Tunisian... Sample PDF
Do Organizational Memory and Information Technology Interact to Affect Organizational Information Needs and Provision?
Chapter 2
Les Miller, Sree Nilakanta, Yunan Song, Lei Zhu, Ming Hua
Organizational memories play a significant role in knowledge management, but several challenges confront their use. Artifacts of OM are many and... Sample PDF
Managing Knowledge in Organizational Memory Using Topic Maps
Chapter 3
Jens Gammelgaard
This chapter investigates the phenomenon of virtual communities of practice, and proposes them to be efficient for individual’s knowledge retrieval... Sample PDF
Virtual Communities of Practice: Knowledge Retrieval, Contextualization and Establishment of Weak Trust in Multinational Corporations
Chapter 4
Andrew P. Ciganek, En Mao, Mark Srite
Knowledge is increasingly being viewed as a critical component for organizations. It is largely people-based and the characteristics of groups of... Sample PDF
Organizational Culture for Knowledge Management Systems: A Study of Corporate Users
Chapter 5
Ronald Freeze, Uday Kulkarni
Knowledge assets are an important organizational resource. Both research and practice literature has recognized that, if managed properly, knowledge... Sample PDF
Understanding the Composition of Knowledge Management Capability
Chapter 6
Seokwoo Song
Intraorganizational units play a critical role in KM processes of acquiring, creating, exchanging, and utilizing knowledge assets. While much... Sample PDF
Work Unit's Knowledge Processing Style: An Empirical Examination of its Determinants
Chapter 7
Jean-Pierre Booto Ekionea, Deborah E. Swain
Knowledge capitalization has become a major economic driver in business today and has created enormous requirements for organizations as they... Sample PDF
Aligning a KM Strategy and Developing KM Capabilities: Towards Taxonomies and Frameworks
Chapter 8
Qin Zhu, Justin Meza
Knowledge is based on fact and is often obtained from experience or via association. Knowledge organization is the systematic management and... Sample PDF
Knowledge Organization with Mashups: A Mashup Experiment in an Enterprise Environment
Chapter 9
Huosong Xia, Amar Gupta
In order to improve the level of decision making and competitive advantage, organizations are actively trying to develop and incorporate new... Sample PDF
Knowledge Sharing Model of 24-Hour Knowledge Factory
Chapter 10
Summer E. Bartczak, Jason M. Turner, Ellen C. England
It is widely acknowledged that knowledge management (KM) strategy is a desired precursor to developing specific KM initiatives. Strategy development... Sample PDF
Challenges in Developing a Knowledge Management Strategy: A Case Study of the Air Force Materiel Command
Chapter 11
Murray E. Jennex
This is a longitudinal case study that explored the relationship between use of organizational memory and knowledge, knowledge management, and... Sample PDF
Impacts from Using Knowledge: A Longitudinal Study from a Nuclear Power Plant
Chapter 12
Minwir Al-Shammari
This chapter seeks to develop a model for understanding Knowledge Management (KM) practice in an Arab socio-economic context. To achieve the... Sample PDF
Developing an Integrated Model for Understanding Knowledge Management Practices in an Arab Country: Evidence from a Case Study
Chapter 13
Bonnie Wai-yi Cheuk, Brenda Dervin
This chapter introduces readers to Dervin’s Sense-Making Methodology (SMM) and demonstrates how it has been applied to design knowledge management... Sample PDF
Applying Sense-Making Methodology to Design Knowledge Management Practices
Chapter 14
Alan C. Gillies, Jeanette Galloway
Nonaka (1998) argued that for companies to prosper they must move away from a view of organizations as information processing entities with a focus... Sample PDF
Using Soft Systems Methodology to Reveal Socio-Technical Barriers to Knowledge Sharing and Management: A Case Study from the UK National Health Service
Chapter 15
Sara Värlander
The increased reliance on Knowledge Management systems has made certain theorists to suggest that this will enable a surpassing of proximal... Sample PDF
The Role of Situated Embodied Interaction in the Banking Customer Knowledge Creation Process
Chapter 16
Shyamanta M. Hazarika
This chapter describes semantic search of unstructured data through a qualitative pre-processor. Using the spatial representation language Region... Sample PDF
Qualitative Pre-Processing for Semantic Search of Unstructured Knowledge
Chapter 17
Michael A. Chilton, James M. Bloodgood
Knowledge workers are often employed to extract knowledge from domain experts in order to codify knowledge held by these experts. The extent to... Sample PDF
Measuring the Dimensions of Tacit and Explicit Knowledge: Enhancing Knowledge Management
Chapter 18
David A. Gadish
The internal validity of a spatial database can be discovered using the data contained within one or more databases. Spatial consistency includes... Sample PDF
Introducing Elasticity for Spatial Knowledge Management
Chapter 19
John Wang, Xiaohua Hu, Kimberly Hollister, Dan Zhu
Finding the right software is often hindered by different criteria as well as by technology changes. The authors performed an AHP (Analytic... Sample PDF
A Specialized Evaluation and Comparison of Sample Data Mining Software
Chapter 20
Dianne P. Ford, D. Sandy Staples
Knowledge sharing is a popular research topic; however, the construct has not been well defined theoretically or in terms of how to operationalize... Sample PDF
Operationalizing Knowledge Sharing for Informers
Chapter 21
Elham Mousavidin, Lakshmi Goel
The topic of knowledge management has received considerable attention in research as well as practice. However, the success of knowledge management... Sample PDF
Sustainable Communities for Knowledge Management Systems in the New Technological Era
Chapter 22
Suzanne Zyngier
This article develops an argument for and provides case study evidence to demonstrate that knowledge management (KM) governance is a mechanism that... Sample PDF
Risk Management: Strengthening Knowledge Management
Chapter 23
Meliha Handzic, Amila Lagumdzija, Amer Celjo
This chapter reports on types and roles of information and communication technologies (ICT) implemented in knowledge management (KM) solutions in... Sample PDF
Managing Knowledge with Technology: Current Trends in Local Government
Chapter 24
Richard T. Herschel, Ira Yermish
This chapter reviews the plethora of user-generated video activity and the issues it creates for knowledge management activities. The ability for... Sample PDF
Video Issues for Knowledge Management
About the Contributors