The Role of Ambiguity in the Transfer of Knowledge within Organizational Networks

The Role of Ambiguity in the Transfer of Knowledge within Organizational Networks

Jennifer Priestley (Kennesaw State University, USA) and Subhashish Samaddar (Georgia State University, USA)
DOI: 10.4018/978-1-59904-165-0.ch009
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Abstract

Organizations join multi-organizational networks in part to mitigate environmental uncertainties and to access knowledge. However, the transfer of knowledge cannot be assumed simply as a function of network membership. Researchers in the area of knowledge management have identified several factors that have been found to affect the transfer of knowledge within, between, and among organizations. This chapter investigates specifically how organizational ambiguity impacts the transfer of knowledge within multi-organizational networks. The authors explore the effects of causal ambiguity, defined as the ambiguity related to inputs and factors, in a multi-organizational context, and discuss the existence of a previously undefined ambiguity, the ambiguity related to outcomes or “outcome ambiguity.” The authors provide a discussion on why outcome ambiguity is particularly relevant when multiple organizations are engaged in a network, where the objective is access to knowledge.

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Table of Contents
Preface
Goran D. Putnik, Maria Manuela Cruz-Cunha
Acknowledgments
Goran D. Putnik, Maria Manuela Cruz-Cunha
Chapter 1
Maria Manuela Cunha, Goran D. Putnik, Paulo Silva Ávila
The virtual enterprise model is an emerging approach in answer to the new requirements of the business environment, relying on... Sample PDF
Environments for Virtual Enterprise Integration
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Chapter 2
G. M. Acaccia, S. Kopácsi, G. L. Kovacs, R. C. Michelini, R. P. Razzoli
Recently, the manufacturing business is moving from an economy of scale to an economy of scope, under global competition for customers’... Sample PDF
Service Engineering and Extended Artefact Delivery
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Chapter 3
Nicholas Beaumont
This chapter describes the emergence of offshoring. It defines relevant concepts, and documents its rapid growth. The factors differentiating... Sample PDF
Offshoring: Evolution or Revolution?
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Chapter 4
Alexandre Félix-Alves
While industrial companies have learned to establish added-value relationships and flows with their supply chain satellite companies, when they now... Sample PDF
How Should Enterprises Integrate? From the Need to the Solution
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Chapter 5
Jennifer Anne Harding, Keith Popplewell, Hsiao-Kang Lin
This chapter presents the concepts and history of moderator research, covering the long journey from the first engineering moderator to recent... Sample PDF
A Generation of Moderators from Single Product to Global E-Supply
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Chapter 6
Peter Rittgen
When organizations engage in close cooperation they usually need to reorganize the business processes that serve the interface between them. This... Sample PDF
Integrating Business Processes and Information Systems in an Interorganizational Context
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Chapter 7
Paul Folan, Harinder Jagdev, Jimmie Browne
This chapter discusses the administrative requirements for business integration between partnering companies in the extended enterprise who operate... Sample PDF
The Organisation of Performance Measurement in an Extended Enterprise
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Chapter 8
Dominik Vanderhaeghen, Anja Hofer, Florian Kupsch
In the chapter, a framework for cross-enterprise business integration management addressing the organizational and technical dimension is developed.... Sample PDF
Process-Driven Business Integration Management for Collaboration Networks
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Chapter 9
Jennifer Priestley, Subhashish Samaddar
Organizations join multi-organizational networks in part to mitigate environmental uncertainties and to access knowledge. However, the transfer of... Sample PDF
The Role of Ambiguity in the Transfer of Knowledge within Organizational Networks
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Chapter 10
Marcelo A. Machado
Targeting at an uncovered intersection of the fields of management of technology (MOT), knowledge management, and strategic alliances, we propose... Sample PDF
Systemic Innovation Capability: The Case Study of Embraer, the Brazilian Aircraft Manufacturer
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Chapter 11
Adamantios Koumpis, Bob Roberts
This chapter introduces the core aspects of an approach facilitating the valuation of intangible assets created by virtual organisations. The... Sample PDF
I-Accounting: An Adaptive Approach (Method + Practices) to Account for Intangibles
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Chapter 12
Tor Guimaraes
Emerging agent-based systems offer new means of effectively addressing complex decision processes and enabling solutions to business requirements... Sample PDF
Enabling the Virtual Organization with Agent Technology
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Chapter 13
Nicolaos Protogeros
This chapter examines the service-oriented architectures (SOA) in conjunction with the enterprise organisational structure integration problem... Sample PDF
Enterprise Organisational Structure Integration and Service-Oriented Architectures
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Chapter 14
Mayumi Hori, Masakazu Ohashi
This chapter introduces the adaptive collaboration (AC) and its potentials in the new paradigm of the 21st century networked society. It is an... Sample PDF
Knowledge Creation and Adaptive Collaboration Based on XML Web Services
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Chapter 15
Jarogniew Rykowski
This chapter introduces a new idea of using software agents for supporting ad hoc virtual enterprises and similar forms of temporal... Sample PDF
Software Agent Technology for Supporting Ad Hoc Virtual Enterprises
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Chapter 16
Claudia-Melania Chituc, Américo Lopes Azevedo
The rapid evolution of information and communication technologies, the changing client’s demands, and market conditions impelled enterprises to... Sample PDF
Business Networking: The Technological Infrastructure Support
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About the Authors