The Role of Change Management in IT Systems Implementation

The Role of Change Management in IT Systems Implementation

R. Kenett (KPA Limited, Israel and University of Torino, Italy) and S. Lombardo (SINTEF, Norway)
Copyright: © 2007 |Pages: 20
DOI: 10.4018/978-1-59904-189-6.ch010
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Abstract

Implementation of IT enterprise systems triggers an inevitable organizational change. Managing an IT driven change requires a holistic approach to IT implementation. Such changes require an integration of best practices in project management, risk management, HR management, business process modelling, knowledge management, and software development. This chapter provides an introduction to the role of change management in IT systems implementation and describes the BEST methodology with three case studies from Norway and Israel.

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