The Role of the CIO

The Role of the CIO

Petter Gottschalk (Norwegian School of Management, Norway) and Hans Solli-Saether (Norwegian School of Management, Norway)
DOI: 10.4018/978-1-60566-648-8.ch009
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Abstract

The CIO can be defined as the highest-ranking IT executive who typically exhibits managerial roles requiring effective communication with top management, a broad corporate perspective in managing information resources, influence on organizational strategy, and responsibility for the planning of IT. This definition is in line with research; which applied the following criteria when selecting CIOs for empirical observation: i) highest-ranking information technology executive; ii) reports no more than two levels from the CEO, that is, either reports to the CEO or reports to one of the CEOs direct reports, iii) areas of responsibility include information systems, computer operations, telecommunications and networks, office automation, end-user computing, help desks, computer software and applications; and iv) responsibility for strategic IS/IT planning. The CIO plays a vital role in every interoperability project in digital government. There may be a CIO in each involved public agency as well as a CIO for the whole of government. For example in Hong Kong, there is an office of the government chief officer, which developed the interoperability framework for all agencies and other public organizations to follow (2007).
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1. The Role Of The Cio

The CIO can be defined as the highest-ranking IT executive who typically exhibits managerial roles requiring effective communication with top management, a broad corporate perspective in managing information resources, influence on organizational strategy, and responsibility for the planning of IT. This definition is in line with research; which applied the following criteria when selecting CIOs for empirical observation: i) highest-ranking information technology executive; ii) reports no more than two levels from the CEO, that is, either reports to the CEO or reports to one of the CEOs direct reports, iii) areas of responsibility include information systems, computer operations, telecommunications and networks, office automation, end-user computing, help desks, computer software and applications; and iv) responsibility for strategic IS/IT planning. The CIO plays a vital role in every interoperability project in digital government. There may be a CIO in each involved public agency as well as a CIO for the whole of government. For example in Hong Kong, there is an office of the government chief officer, which developed the interoperability framework for all agencies and other public organizations to follow (2007).

In this chapter we start by defining the position of the CIO. CIOs are playing a key role sourcing IT resources and enabling IT governance. These topics are covered in the next sections. Then, we continue discussing CIO leadership roles. As organizations expand their use of the Internet, the CIO emerges as an important executive for developing digital government, competitive strategy and Internet strategy. We are also looking into the CIO selecting e-business model.

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Table of Contents
Foreword
Terje Grimstad
Acknowledgment
Chapter 1
Petter Gottschalk, Hans Solli-Saether
Digital government, E-Government, and E-governance: all are terms that have become synonymous with the use of information and communications... Sample PDF
Electronic Government Interoperability
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Chapter 2
Petter Gottschalk, Hans Solli-Saether
To comprehend the value that information technology provides to organizations, we must first understand the way a particular organization conducts... Sample PDF
Value Configurations of Organizations
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Chapter 3
Petter Gottschalk, Hans Solli-Saether
The resource theory of organizations is an influential theoretical framework for understanding how efficiency and effectiveness within organizations... Sample PDF
Resource Theory of Organizations
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Chapter 4
Petter Gottschalk, Hans Solli-Saether
If a region or nation is to make the best use of its information assets and reduce duplication in gathering data, information sharing across the... Sample PDF
Information Resource Integration
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Chapter 5
Petter Gottschalk, Hans Solli-Saether
Improved interoperability between public organizations as well as between public and private organizations is of critical importance to make... Sample PDF
Stages of E-Government Interoperability
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Chapter 6
Petter Gottschalk, Hans Solli-Saether
Alignment is the adjustment of an object such as a system, a procedure or a process in relation with other objects so that they work better... Sample PDF
Frameworks for Aligned Development
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Chapter 7
Petter Gottschalk, Hans Solli-Saether
Developing a strategy for E-Government interoperability is taken to mean thinking strategically and planning for the effective long-term application... Sample PDF
Strategic Planning for Alignment
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Chapter 8
Petter Gottschalk, Hans Solli-Saether
Given the political nature of back-office integration, should cross-organizational back-office integration be seen as a command and control... Sample PDF
Governance Structure for Alignment
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Chapter 9
The Role of the CIO  (pages 190-216)
Petter Gottschalk, Hans Solli-Saether
The CIO can be defined as the highest-ranking IT executive who typically exhibits managerial roles requiring effective communication with top... Sample PDF
The Role of the CIO
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Chapter 10
Petter Gottschalk, Hans Solli-Saether
An investigation is an effective search for material to bring an offender to justice. Knowledge and skills are required to conduct an effective... Sample PDF
The Case of Police Investigations
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Chapter 11
Petter Gottschalk, Hans Solli-Saether
The most challenging of all interoperability issues seems to be related to organizational interoperability. While technical interoperability... Sample PDF
Levels of Organizational Interoperability
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Chapter 12
E-Government Dynamics  (pages 261-276)
Petter Gottschalk, Hans Solli-Saether
It was Sterman’s (2000) book entitled “Business Dynamics: Systems Thinking and Modeling for a Complex World” that introduced the term business... Sample PDF
E-Government Dynamics
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About the Authors