The Role of Web Services: A Balance Scorecard Perspective

The Role of Web Services: A Balance Scorecard Perspective

Pauline Ratnasingam (University of Central Missouri, USA)
Copyright: © 2009 |Pages: 16
DOI: 10.4018/978-1-60566-042-4.ch016
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Abstract

This chapter aims to examine the extent of Web services usage and quality, applying the balanced scorecard methodology in a small business firm as an exploratory case study. This chapter contributes to guidelines and lessons learned that will inform, educate, and promote small businesses on the importance of maintaining the quality of Web services.
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Background Information: The Balanced Scoreboard

The balanced scorecard deployed to measure the effective use and quality of Web services among small businesses focuses on a system that enforces measurement and feedback, thereby imposing quality, continuous improvement, employee empowerment, and strategic performance that aim to sustain the competitive and strategic objectives. The balanced scorecard measures the performance of Web services in a small business firm from four perspectives, namely, learning and growth, internal business processes, customer, and financial perspectives, which are discussed below. Each of these four perspectives is further categorized by their objectives (as in what are their outcomes?) measures (as in how to achieve their outcomes?) targets, that is, accountability (as in how do we know that we have achieved it?), and initiatives (as in what actions to take?). Further, the balanced scorecard is based on three time dimensional timelines, namely, yesterday, today, and tomorrow. The next section presents a discussion of the four perspectives.

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Table of Contents
Foreword
Torbjørn Skramstad
Preface
Khaled M. Khan
Acknowledgment
Khaled M. Khan
Chapter 1
Ghita Kouadri Mostefaoui
The ultimate effectiveness in terms of quality achievements should be a key concern of systems built from Web services. To this end, in this chapter... Sample PDF
The Development, Testing, and Deployment of a Web Services Infrastructure for Distributed Healthcare Delivery, Research, and Training
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Chapter 2
Abdelghani Benharref, Mohamed Adel Serhani, Mohamed Salem, Rachida Dssouli
Web services are a new breed of applications that endorse large support from main vendors from industry as well as academia. As the Web services... Sample PDF
Multi-Tier Framework for Management of Web Services' Quality
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Chapter 3
Krishna Ratakonda
In this chapter we present an overview of research and development efforts across several different technical communities aimed at enabling... Sample PDF
Quality Models for Multimedia Delivery in a Services Oriented Architecture
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Chapter 4
Julio Fernández Vilas
Several open issues in Web services architecture are being solved by using different kinds of solutions. Standard high-availability techniques based... Sample PDF
Virtual Web Services: Extension Architecture to Alleviate Open Problems in Web Services Technology
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Chapter 5
Witold Abramowicz
The following chapter focuses on the problem of the proper definition of non-functional properties and methods that may be applied in order to... Sample PDF
Profiling of Web Services to Measure and Verify their Non-Functional Properties
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Chapter 6
Kyriakos Kritikos
As the Web service (WS) paradigm gains popularity for its promise to transform the way business is conducted, the number of deployed WSs grows with... Sample PDF
Enhancing the Web Service Description and Discovery Processes with QoS
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Chapter 7
Michael C. Jaeger, Matthias Werner
This chapter presents the definition of relevant terminology and a conceptual model of the basic terms. The chapter starts with the presentation of... Sample PDF
Web Services Dependability
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Chapter 8
Frederic Montagut, Refik Molva, Silvan Tecumseh Golega
Composite applications leveraging the functionalities offered by Web services are today the underpinnings of enterprise computing. However, current... Sample PDF
Transactional Composite Applications
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Chapter 9
Enrico Pontelli, Tran Cao Son, Chitta Baral
This chapter presents a comprehensive logic programming framework designed to support intelligent composition of Web services. The underlying model... Sample PDF
A Logic Programming Based Framework for Intelligent Web Service Composition
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Chapter 10
Daniel Brenner, Barbara Paech, Matthias Merdes, Rainer Malaka
For the foreseeable future, testing will remain the mainstay of software quality assurance and measurement in all areas of software development... Sample PDF
Enhancing the Testability of Web Services
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Chapter 11
Ghita Kouadri Mostefaoui, Zakaria Maamar, Nanjangud C. Narendra
This chapter presents our research initiative known as aspect-oriented framework for Web services (AoF4WS). This initiative looks into the role of... Sample PDF
Aspect-Oriented Framework for Web Services (AoF4WS): Introduction and Two Example Case Studies
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Chapter 12
Ty Mey Eap, Marek Hatala, Dragan Gaševic, Nima Kaviani, Ratko Spasojevic
The lack of intrinsic and user control in the identity management of today Internet security hampers the research in the area of Semantic Web and... Sample PDF
Open Security Framework for Unleashing Semantic Web Services
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Chapter 13
Vishal Dwivedi
This chapter underlines the importance of security service level agreements (SLAs) for Web services. As Web services are increasingly incorporated... Sample PDF
Providing Web Services Security SLA Guarantees: Issues and Approaches
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Chapter 14
Fatih Oguz
This chapter describes a research study with an objective to explore and describe decision factors related to technology adoption. The study... Sample PDF
Adoption of Web Services in Digital Libraries: An Exploratory Study
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Chapter 15
Bijoy Majumdar
Change is the only constant, and this concept holds good for services too. Service maintenance is the most tedious and longest phase of service... Sample PDF
Service Evolution and Maintainability
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Chapter 16
Pauline Ratnasingam
This chapter aims to examine the extent of Web services usage and quality, applying the balanced scorecard methodology in a small business firm as... Sample PDF
The Role of Web Services: A Balance Scorecard Perspective
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