Shopping Cart | Login | Register | Language: English

Roles of Interpersonal Relationships in Improving Organizational Performances in the Case of Hospital Nurses

Copyright © 2010. 18 pages.
OnDemand Chapter PDF Download
Download link provided immediately after order completion
$30.00
List Price: $37.50
Current Promotions:
20% Online Bookstore Discount*
Available. Instant access upon order completion.
DOI: 10.4018/978-1-60566-284-8.ch012
Sample PDFCite

MLA

Saito, Murako. "Roles of Interpersonal Relationships in Improving Organizational Performances in the Case of Hospital Nurses." Redesigning Innovative Healthcare Operation and the Role of Knowledge Management. IGI Global, 2010. 172-189. Web. 22 Oct. 2014. doi:10.4018/978-1-60566-284-8.ch012

APA

Saito, M. (2010). Roles of Interpersonal Relationships in Improving Organizational Performances in the Case of Hospital Nurses. In M. Saito, N. Wickramasinghe, M. Fuji, & E. Geisler (Eds.) Redesigning Innovative Healthcare Operation and the Role of Knowledge Management (pp. 172-189). Hershey, PA: Medical Information Science Reference. doi:10.4018/978-1-60566-284-8.ch012

Chicago

Saito, Murako. "Roles of Interpersonal Relationships in Improving Organizational Performances in the Case of Hospital Nurses." In Redesigning Innovative Healthcare Operation and the Role of Knowledge Management, ed. Murako Saito, Nilmini Wickramasinghe, Masako Fuji and Eliezer Geisler, 172-189 (2010), accessed October 22, 2014. doi:10.4018/978-1-60566-284-8.ch012

Export Reference

Mendeley
Favorite
Roles of Interpersonal Relationships in Improving Organizational Performances in the Case of Hospital Nurses
Access on Platform
Browse by Subject
Top

Abstract

In this chapter, a comparison of organizational performances representing team reciprocity, communication accuracy, and performance reliability was made with participants’ competence of emotional regulation, communication type, and also with the appreciation level of professional work based on our empirical studies on healthcare organization. The results in case study 1 suggest that team reciprocity is significantly influenced by the type of communication, face–to–face (FTF) and computer mediating communication (CMC). The results in case study 2 suggest that interpersonal relationship management played important roles in giving critical effects on organizational performance of team reciprocity, communication accuracy, and performance reliability. The results in case study 3 suggest that appreciation degree of team and organization goals gave significant effects on team reciprocity and performance reliability. Causal relationships among structural variables on work environment, communication, and organizational performances in case study 1, and causal relationships among work demand, organizational environment, and fairness in case study 3, were discussed. Quality of healthcare evaluated by organizational performance is influenced by the condition of how interpersonal relationship plays a role in managing emotional regulation, communication, and appreciation of the work environment. Most of the organizational issues are related with loss of con- fidence and trust among the participants of the organization, which stems largely from inappropriate alignment of interpersonal relationships.
Chapter Preview

Explanation On Parameters Used As Criteria

Team Reciprocity / Team Coherency

Team reciprocity was measured by using the team-member exchange construct (TMX) developed by Seers, 1989, Seers, Petty, and Cashman, 1995, which was designed to asses employees’ exchange relationship to the peer group as a team. The TMX assesses the reciprocity among team members with respect to the member’s contribution of ideas, feedback and assistance to other members, constituted by 34 questionnaire items with a 5-point scale, as -2, -1, 0, +1, and +2 respectively. Team reciprocity was used for assessing organizational performance in our empirical studies.

Communication Accuracy and Team Member Resources

Regarding communication accuracy, communication accuracy-1 which means that problem-solutions were made immediately and at the place occurred, and communication accuracy-2 which means to take time for confirmation on patient care information, were extracted. Regarding team member resources, specialist’s decision-making and job decision-making representing team member resources-1 and -2 respectively were obtained as latent factors extracted from self-administered questionnaires we had prepared for our studies.

Top

Complete Chapter List

Search this Book: Reset
Table of Contents
Foreword
J. B. Silvers
Preface
Murako Saito, Nilmini Wickramasinghe
Chapter 1
Nilmini Wickramasinghe
Today’s knowledge economy is dynamic, complex, and global. Every organization faces numerous challenges in trying to survive let alone thrive in... Sample PDF
Knowledge Economy for Innovating Organizations
$37.50
Chapter 2
Murako Saito
Managing knowledge is essential to facilitate the process of organizational learning and to foster organizational culture in which the participants... Sample PDF
Managing Knowledge for Enhancing the Participants through Organizational Learning and Leadership
$37.50
Chapter 3
Nilmini Wickramasinghe
In order to support a systematic and sustainable approach to knowledge management (KM), innovating organizations must develop an appropriate... Sample PDF
Permitting the True Potential of Knowledge Assets to be Utilized with KMI
$37.50
Chapter 4
Elie Geisler
This chapter describes the key attributes of normal science and the recently heralded post-normal science. Drawing from the philosophy of science... Sample PDF
Normal Science and Post-Normal Sciences
$37.50
Chapter 5
Murako Saito
In managing complexity and ambiguity, we need holistic or whole systems approaches. Complementary systemic approaches to integrate some separate... Sample PDF
Whole Systems/Holistic Approaches in Individual and Collective Levels
$37.50
Chapter 6
Murako Saito
In managing knowledge, conceptual confusion on information arises frequently among researchers in different disciplines. The term of information is... Sample PDF
Conceptual Levels of Information Processing and Information Interpretation in Knowledge Management
$37.50
Chapter 7
Nilmini Wickramasinghe
Application of germane knowledge and pertinent information is always important; however, it is imperative in emergency and disaster situations where... Sample PDF
The Intelligence Continuum and Emergency and Disaster Scenarios
$37.50
Chapter 8
Nilmini Wickramasinghe
The people dynamic is especially significant when trying to understand knowledge management. One aspect of interactions between groups of people is... Sample PDF
Evaluation of Human Action: Foucault's Power/Knowledge Corollary
$37.50
Chapter 9
Nilmini Wickramasinghe, Elie Geisler
The importance of knowledge management (KM) to organizations in today’s competitive environment is being recognized as paramount and significant.... Sample PDF
Key Considerations for the Adoption and Implementation of Knowledge Management in Healthcare Operations
$37.50
Chapter 10
Nilmini Wickramasinghe
Succinctly stated, the healthcare value proposition revolves around access, quality, and value. Healthcare organizations globally are struggling to... Sample PDF
Realising the Healthcare Value Proposition: The Need for KM and Technology
$37.50
Chapter 11
Murako Saito
Most hospital organizational environments in Japan are required to redesign the current organization into a new type of organization, namely a... Sample PDF
Perceived Organizational Environment and Performance Reliability in the Case of Hospital Nurses
$37.50
Chapter 12
Murako Saito
In this chapter, a comparison of organizational performances representing team reciprocity, communication accuracy, and performance reliability was... Sample PDF
Roles of Interpersonal Relationships in Improving Organizational Performances in the Case of Hospital Nurses
$37.50
Chapter 13
Murako Saito
The competencies of self-management and interpersonal relationship management play a crucial role in improving individual and organizational... Sample PDF
Interference of Mood States at Work with Perceived Performance, Perceived Efficacy, and Perceived Health
$37.50
Chapter 14
Murako Saito
It does not seem that recent social events occur simply due to the inappropriateness of a particular individual human action or a particular... Sample PDF
Causal Relationship among Perceived Organizational Environment, Leadership, and Organizational Learning in Industrial Workers
$37.50
Chapter 15
Mitsuhiko Karashima
This chapter introduced the characteristics of CP patients reading Japanese documents in comparison with fully abled students through two... Sample PDF
Eye-Movement and Performance during Reading by Cerebral Palsy Patients
$37.50
Chapter 16
Hiromi Nishiguchi
In this chapter, some countermeasures are shown for the aged who need care to be able to live their own daily life not only at home, but also in the... Sample PDF
Roles of Home Care and Rehabilitation Equipment for the Aged Who Need Care in Improving Performance
$37.50
Chapter 17
Masako Fujii
Cognitive rehabilitation (CR) was undertaken by two clients, A and B, using pen and paper method by an exclusive and intensive approach. Client A... Sample PDF
The First Attempt of Intensive Approaches in Cognitive Rehabilitation in Clients with Severe Traumatic Brain Injury
$37.50
Chapter 18
Masako Fujii
Community- and home-based daily intense cognitive rehabilitation (CR) of traumatic brain injury (TBI) clients was initiated on the basis on... Sample PDF
Further Directions in Cognitive Rehabilitation in Community- and Home-based Daily Trainings in Clients with Severe Traumatic Brain Injury
$37.50
Epilogue
Nilmini Wickramasinghe, Murako Saito