e-Search: A Conceptual Framework of Online Consumer Behavior
Kuan-Pin Chiang (Long Island University, USA), Ruby Roy Dholakia (University of Rhode Island, USA) and Stu Westin (University of Rhode Island, USA)
Copyright: © 2008
The continued success of online shopping will be determined by the degree to which consumers utilize the Internet during their decision making process, mainly the acquisition of product information. This chapter addresses consumers’ goal-directed information search in the online marketplace. To understand consumer search behavior in this unique environment, relevant theoretical perspectives are drawn to provide a conceptual framework that provides an explanation of consumers’ online search behavior. In an environment characterized by human-computer interaction, the framework includes consumers’ choice to search information online and two sets of variables – domain and system (personal) and interruptions and information load (system), affecting information search between and within Web sites. Several implications of this conceptual framework are also discussed.