Selecting and Implementing an ERP System at Alimentos Peru
J. Martin Santana (ESAN, Peru), Jaime Serida-Nishimura (ESAN, Peru), Eddie Morris-Abarca (ESAN, Peru) and Ricardo Diaz-Baron (ESAN, Peru)
Copyright: © 2002
The case describes the implementation process of an ERP (enterprise resource planning) system at Alimentos Peru, one of the largest foods manufacturing companies in Peru. It discusses the organization’s major concerns during the mid-1990s, including increasing competition, inefficiency of business processes, and lack of timely and accurate information. To address these concerns Alimentos Peru launched several projects, one of which involved the implementation of an ERP system. The case explains the criteria used to evaluate and select the system, as well as the main issues and problems that arose during the implementation process. More specifically, the case focuses upon a set of implementation factors, such as top management support, user participation, and project management. Finally, the case concludes with a discussion of the benefits obtained from the introduction of the system as well as the new organizational challenges.