Semantic Web mining for Personalized Public Services

Semantic Web mining for Personalized Public Services

Konstantinos Markellos (University of Patras, Greece and Research Academic Computer Technology Institute, Greece), Penelope Markellou (University of Patras, Greece and Research Academic Computer Technology Institute, Greece), Angeliki Panayiotaki (University of Patras, Greece) and Athanasios Tsakalidis (University of Patras, Greece and Research)
Copyright: © 2007 |Pages: 20
DOI: 10.4018/978-1-59904-027-1.ch001
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Abstract

As citizens are confronted with increasing volumes of information, boundless choices and endless opportunities in the Web environment, the need for personalized public e-services is more compulsory than ever. This chapter explores the way Semantic Web Mining technologies can be incorporated into public e-services domain in order to better meet citizens and authorities requirements. It describes the various steps of personalization process and examines techniques in use today to support it. In sequence, it introduces a recommendation scenario for an e-city portal. Finally, the chapter illustrates current trends in the field suggesting directions that may lead to new scientific results in the area.

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Table of Contents
Foreword
Matthew W. Guah
Acknowledgments
Chapter 1
Konstantinos Markellos, Penelope Markellou, Angeliki Panayiotaki, Athanasios Tsakalidis
As citizens are confronted with increasing volumes of information, boundless choices and endless opportunities in the Web environment, the need for... Sample PDF
Semantic Web mining for Personalized Public Services
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Chapter 2
Maria Pettenati, Elena Mugellini, Omar Abou Khaled
Seamless services provide citizens with what they need to know in a particular topic without having to know which government level or agencies they... Sample PDF
Requirements Analysis and General Functional Model of Seamless, Citizen-Oriented Service Delivery
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Chapter 3
Jeffrey Gortmaker, Marijn Janssen
In response to the demand for better service provisioning, governments from all over the world are looking for technologies to automate their... Sample PDF
Automating Government Cross-Agency Processes Using Web Service Orchestration: A Gap Analysis
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Chapter 4
Barbara Roberts, Mark Toleman
An analysis of the role of government in e-business adoption is provided in this chapter, with empirical evidence from Australia included. It is... Sample PDF
The Role Of Government in E-Business Adoption
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Chapter 5
Seung-Yong Rho
In the information age, simultaneous citizen-government interaction through information and communication technologies (ICTs) such as e-mails... Sample PDF
Digital Public Sphere: Rhetoric or Reality
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Chapter 6
Liz Lee-Kelley, Ailsa Kolsaker
The central government in the UK is determined to employ new surveillance technology to combat the threat of terrorist activities. This chapter... Sample PDF
Electronic Surveillance for the Public Good
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Chapter 7
Kyle B. Murray, Cory A. Habulin
This chapter introduces a community facilitation model for e-government. The central tenet of this approach is the empowerment of a segment of the... Sample PDF
A Community Facilitation Model for E-Government: A Case Study in Monitoring Water Quality
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Chapter 8
Dag von Lubitz, Nilmini Wickramasinghe
Healthcare has yet to realize the true potential afforded by e-health. To date, technology-based healthcare operations are conducted chaotically, at... Sample PDF
Healthcare Network Centric Operations: The Confluence of E-Health and E-Governement
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Chapter 9
Princely Ifinedo
The use of information communication technologies (ICT) in governance is growing rapidly in many parts of the world. Developing countries in Africa... Sample PDF
Moving Towards E-Government in a Developing Society: Glimpses of the Problems, Progress, and Prospects in Nigeria
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Chapter 10
Inas E. Ezz
This chapter demonstrates the importance and challenges considering technology adoption in general and e-government adoption in particular in the... Sample PDF
E-Governement Emerging Trends: Organizational Challenges
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Chapter 11
Reggie Davidrajuh
This chapter talks about measuring true e-readiness of a third-world country. As a case study, e-readiness measurement is done on Sri Lanka. First... Sample PDF
Towards Measuring True E-Readiness of a Third-World Country: A Case Study on Sri Lanka
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Chapter 12
Seung-Yong Rho
This chapter evaluates the current status of digital deliberation in the local governments of Seoul Metropolitan area in Korea. In order to do that... Sample PDF
An Evaluation of Digital Deliberative Democracy in Local Governement
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Chapter 13
Zi Lu, Jing Zhang, Bing Han, Zhuopeng Deng, Ji Lu
The chapter assesses and cognizes the development of urban e-government in China from two main aspects: functionality and complexity. To... Sample PDF
The Development of Urban E-Governement in China
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Chapter 14
Matthew W. Guah
The public sector accounts for a greater proportion of United Kingdom’s information technology (IT) spending, but cutting edge success stories in... Sample PDF
Web Services in Government Policy: Case Study from UK National Health Service
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Chapter 15
Susana de. Juana-Espinosa
Nowadays, many public organizations rely on e-Government policies to seek modernization and efficiency, although they might not follow a true... Sample PDF
Empirical Study of the Municipalitites' Motivations for Adopting Online Presence
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Chapter 16
Asbjørn Folstad, John Krogstie, Lars Risan, Ingunn Moser
User involvement in E-Government projects is presented and discussed. Different methods and practices are analyzed in relation to a differentiation... Sample PDF
User Involvement in E-Government Development Projects
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Chapter 17
Sadaya Kubo, Tatsum Shimada
This paper explains the actual state of digital readiness of the local governments in Japan, and describes the stages of achievement in... Sample PDF
Local E-Governement in Japan: IT Utilization Status and Directions
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Chapter 18
Jeffrey Roy
The objectives of this chapter are threefold: first, to first provide a conceptual framework for understanding e-government as a set of four... Sample PDF
E-Governement, Democratic Governance and Integrative Prospects for Developing Countries: The Case for a Globally Federated Architecture
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Chapter 19
Shin Young-Jin, Kim Seang-tae
This chapter introduces e-government theory according to the development of information communication technology (ICT), in which the importance of... Sample PDF
E-Government Concepts, Measures, and Best Practicies
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