A Service-Oriented Reference Architecture for E-Government

A Service-Oriented Reference Architecture for E-Government

Marc M. Lankhorst (Telematica Instituut, The Netherlands) and Guido I.H.M. Bayens (Novius, The Netherlands)
Copyright: © 2009 |Pages: 26
DOI: 10.4018/978-1-60566-068-4.ch002
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This chapter describes the development and future directions of a service-oriented reference architecture for the Dutch government. For several years now, the Dutch government has put a focus on improving the service level of public agencies. Electronic services play an important part in this, which requires a concerted effort across many organizations. A reference architecture has been created in order to guide the many different programmes and projects. In this chapter, we will describe the role of service orientation in e-government, and the creation, structure, and first results of this reference architecture for e-government. Furthermore, we will look ahead at future developments in integrated, demand-driven service provisioning in e-government.
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Over the last decade, the pressure on public agencies to improve their services has increased sharply. Citizens and enterprises nowadays expect governmental services to be delivered in the same manner that, for example, insurance companies offer theirs. People do not want to stand in line in front of a service desk of public agencies, like municipalities, customs or social security agencies. They want to interact quickly, via modern communication channels, and obtain a high and transparent service level. And enterprises would like to develop a more sophisticated way of cooperation and interaction with public institutions than the traditional paper-based bureaucracy.

These demands and expectations did have a modest effect on Dutch governmental institutions. During the second half of the nineties, public bodies were challenged to create their own Websites. Less visible was an initiative of several big agencies in the public domain to set up a shared network for data exchange. In spite of these developments, generally speaking, real electronic services from public institutions did not appear yet.

Based on an enquiry among 1500 people, the Dutch citizen panel Citizen@Government (“Burger@Overheid” in Dutch) has drawn up a code of conduct for service to citizens (Burger@Overheid, 2005) to which public institutions should adhere in providing e-government services. This charter consists of quality standards that define the digital relation between citizen and government (in the fields of information exchange, service delivery, and political participation). These standards are formulated as rights citizens are entitled to, and matching obligations by government bodies. They are in the interest of both citizen and government and they allow citizens to call their government to account for the quality of online contacts. Conversely, public institutions can use the charter to examine the external quality of their e-government services. Thus, the charter is an instrument to stimulate the further development of e-government from the citizen’s perspective.

This code of conduct lists ten basic principles for Dutch public services:

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Table of Contents
John A. Zachman
Pallab Saha
Pallab Saha
Chapter 1
Pallab Saha
Countries across the world are pushing their frontiers in governance in the move to information economy, and governments play a pivotal role in this... Sample PDF
A Methodology for Government Transformation with Enterprise Architecture
Chapter 2
Marc M. Lankhorst, Guido I.H.M. Bayens
This chapter describes the development and future directions of a service-oriented reference architecture for the Dutch government. For several... Sample PDF
A Service-Oriented Reference Architecture for E-Government
Chapter 3
Amit Bhagwat
This chapter introduces the concept of Beacon Architecture as a formalized and ordered grouping of architectural elements, describing the... Sample PDF
Role of Beacon Architecture in Mitigating Enterprise Architecture Challenges of the Public Sector
Chapter 4
Hong Sik Kim, Sungwook Moon
Quite a good amount of time has been spent seeking appropriate solutions to handle the giant information technology expenditure not only in... Sample PDF
Maturity Model Based on Quality Concept of Enterprise Information Architecture (EIA)
Chapter 5
Alan Dyer
Enterprise Architecture is the organising logic for business processes and Information Technology infrastructure, the purpose of which is to create... Sample PDF
Measuring the Benefits of Enterprise Architecture: Knowledge Management Maturity
Chapter 6
William S. Boddie
An effective enterprise architecture (EA) capability enables an organization to develop sound enterprise plans, make informed human, materiel, and... Sample PDF
The Criticality of Transformational Leadership to Advancing United States Government Enterprise Architecture Adoption
Chapter 7
Jay Ramanathan
Public institutions that are organized in hierarchies find it difficult to address crisis or other unique requirements that demand networked... Sample PDF
Adaptive IT Architecture as a Catalyst for Network Capability in Government
Chapter 8
Chris Aitken
This chapter describes a design integrity framework for developing models of any entity of interest at various levels of abstraction. The design... Sample PDF
Design Integrity and Enterprise Architecture Governance
Chapter 9
Dwight V. Toavs
Few government executives can explain the enterprise architecture of his or her agency, and it is rare to find a political executive who is able to... Sample PDF
Policy Mapping: Relating Enterprise Architecture to Policy Goals
Chapter 10
Klaus D. Niemann
A comprehensive enterprise architecture management has strategic and operative aspects. Strategic tasks cover the identification of appropriate... Sample PDF
Enterprise Architecture Management and its Role in IT Governance and IT Investment Planning
Chapter 11
Vassilios Peristeras, Konstantinos Tarabanis
Departing from the lack of coherent and ready-to-use models and domain descriptions for public administration, we present here our effort to build a... Sample PDF
The GEA: Governance Enterprise Architecture-Framework and Models
Chapter 12
Bram Klievink, Wijnand Derks, Marijn Janssen
The ambition of the Dutch government is to create a demand-driven government by means of effective use of information and communication technology.... Sample PDF
Enterprise Architecture and Governance Challenges for Orchestrating Public-Private Cooperation
Chapter 13
Neil Fairhead, John Good
This chapter provides an approach to Enterprise Architecture that is people-led, as a contrast to being led by technology or modelling methodology.... Sample PDF
People-Led Enterprise Architecture
Chapter 14
Timothy Biggert
This chapter provides a case study on how the U.S. Office of Personnel Management has led the establishment of the Human Resources Line of Business... Sample PDF
Using Enterprise Architecture to Transform Service Delivery: The U.S. Federal Government's Human Resources Line of Business
Chapter 15
Scott Bernard, Shuyuan Mary Ho
Government agencies are committing an increasing amount of resources to information security and data privacy solutions in order to meet legal and... Sample PDF
Enterprise Architecture as Context and Method for Designing and Implementing Information Security and Data Privacy Controls in Government Agencies
Chapter 16
John Mo, Laszlo Nemes
With a plethora of architectures, modelling techniques and methodologies on offer, it is difficult to decide how to begin building an enterprise and... Sample PDF
Architecture Based Engineering of Enterprises with Government Involvement
Chapter 17
Leonidas G. Anthopoulos
E-government evolves according to strategic plans with the coordination of central Governments. This top-down procedure succeeds in slow but... Sample PDF
Collaborative Enterprise Architecture for Municipal Environments
Chapter 18
Nigel Martin
This chapter describes the development and use of government enterprise architectures for the framing and alignment of the core business processes... Sample PDF
Government Enterprise Architectures: Enabling the Alignment of Business Processes and Information Systems
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