Setting the Dutch E-Government Interoperability Agenda: A Public-Private Partnership

Setting the Dutch E-Government Interoperability Agenda: A Public-Private Partnership

Rex Arendsen (Ministry of Finance, The Netherlands), Sander Zwienink (Ministry of Interior and Kingdom Relations, The Netherlands) and Paul Oude Luttighuis (Novay1, The Netherlands)
DOI: 10.4018/978-1-4666-1740-7.ch046
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Like national governments across the world, Dutch government pursues an active policy towards e-government interoperability, both with businesses and citizens, as well as across government bodies. This chapter provides a case study on how Dutch government has approached the issue until today, including issues of policy setting, governance, standardization, and openness. Starting from a short historical overview, recent developments are described, such as the new action plan “Netherlands in Open Connection” and the establishment of Dutch government Standardization Board and Forum. The latter has recently adopted a seven-item interoperability agenda and prioritized four of the items: open standards, interoperability governance, service concepts, and semantic interoperability.
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Until the mid-eighties of the former century the Dutch government’s ICT policy strongly focussed on the internal efficiency of governmental bodies itself. Large standardized information systems were created, automating voluminous governmental administrations (Van de Donk & Van Dael, 2005; Van Dijk, 2001). The allocation and management of computer hardware and later on the efficiency and effectiveness of governmental operations became the main orientation.

Triggered by technological innovations like EDI at the end-eighties more awareness arose with respect of the possibilities of computer supported internal and external communication. In the first place, policy implementations focussed on internal communication and cooperation and on the management of internal information systems itself. Especially within the Customs domain in that time frame first ICT supported external governmental services were introduced. With the establishment of these inter-organizational systems new data interchange related issues became relevant. Although differently defined, interoperability aspects also arose in literature: “inter-organizational systems are telecommunications based computer systems used by two or more organizations to support the sharing of data or applications between users within the different organizations” (Cash Jr, 1987), “electronic data interchange systems are co-operative inter-organizational systems that allow trading partners to exchange structured business information electronically between separate computer applications” (Swatman & Swatman, 1992).

The introduction and the growth of the Internet as a network of networks forced governmental policy making to open up for rapidly arising new social and business developments.

At the start of the new millennium, the electronic government agenda was linked to themes as: the role of the electronic highway in further economical development, stimulation and regulation of the information society an the accessibility of governmental information by electronic means. ‘Electronic government’ was no longer perceived as the automation of governmental processes but instead as the “continuous optimization of services delivery, constituency participation and governance by transforming internal and external relationships through technology, the Internet and new media” (Gartner Group, 2000).

Nowadays e-government is more and more perceived as a governance instrument enhancing transparency, participation, service delivery and law making and enforcement. In that respect the Dutch Cabinet in its action plan The Netherlands in Open Connection (Ministry of Economic Affairs, 2008) formulates social goals as: good partnership from citizens, sustainability of information and innovation, and a reductions in administrative burden. Interoperability between businesses and governments, between citizens and governments, and between governments bodies themselves is stated in the action plan as a necessary condition for achieving these social goals. The Dutch Cabinet refers to interoperability as the power of (information) systems to be able to exchange data and information by electronic means within and between organizations. Interoperability is marked as an essential prerequisite for a future-proof development of services and applications enabled by ICT, thus founding an open and interoperable electronic government.

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Editorial Advisory Board
Table of Contents
Chapter 1
Denis S. Ushakov
In the present conditions of the world economy development, the efficiency of traditional measures of governance is significantly reducing. The... Sample PDF
The State Economical Regulation Practice Modernization in Terms of Business Digitalization
Chapter 2
Bhasker Mukerji, Ramaraj Palanisamy
The popularity of Open Source Software (OSS) in developing countries is quiet evident from its widespread adoption across government departments and... Sample PDF
Review of Open Source Software (OSS): Advantages and Issues Related with its Adoption in E-Government
Chapter 3
Kelvin Joseph Bwalya, Tanya Du Plessis, Chris Rensleigh
It can arguably be stated that the digital divide, e-Inclusion, and successful e-Government development are inseparable. The concept of e-Inclusion... Sample PDF
A Snapshot Overview of the Digital Divide: e-Inclusion and e-Government in the Zambian Context
Chapter 4
Enrico Seta
This chapter describes a new section of the parliamentary website of the Italian Chamber of Deputies launched in November 2009 “Temi dell’attività... Sample PDF
Communication and Documentation on Parliamentary Websites: The Topics of Parliamentary Business on the Website of the Italian Chamber of Deputies
Chapter 5
Marc Wilhelm Küster
E-government interoperability frameworks in Europe and the standards they reference are diverse, often reflecting different legal and policy... Sample PDF
Standards for Achieving Interoperability of eGovernment in Europe
Chapter 6
Benedict S. Jimenez, Karen Mossberger, Yonghong Wu
What opportunities do citizens have to interact with government online at the local level? This study uses content analysis of the websites of the... Sample PDF
Municipal Government and the Interactive Web: Trends and Issues for Civic Engagement
Chapter 7
Suha AlAwadhi, Anne Morris
E-government initiatives are in their infancy in many developing countries. The success of these initiatives is dependent on government support as... Sample PDF
Adoption of E-Government Services in Developing Countries: An Empirical Evaluation
Chapter 8
Kerstin Grundén
Effective implementation of e-Government demands the likelihood of appropriately incorporating all the multi-dimensional socio-technical factors in... Sample PDF
Competence Development of E-Government: A Study Circle Approach
Chapter 9
Teta Stamati, Athanasios Karantjias, Drakoulis Martakos
?he transformational role of e-government can be achieved through engagement of the citizens in the e-government rollout and subsequent adoption.... Sample PDF
Survey of Citizens’ Perceptions in the Adoption of National Governmental Portals
Chapter 10
Hisham M. Abdelsalam, Christopher G. Reddick, Hatem A. El Kadi
This chapter examines the Information Systems success model in the Egyptian context. Much of the existing literature on information system success... Sample PDF
Success and Failure of Local E-Government Projects: Lessons Learned from Egypt
Chapter 11
Antonio Manuel López Hernández, Manuel Pedro Rodríguez Bolívar, Laura Alcaide Muñoz
The research field of e-Government is a broad one, and diverse methodologies have been used to analyse this subject. However, most such research has... Sample PDF
Analyzing e-Government Research in Emerging Economies: Contextualization and Opportunities
Chapter 12
Mauricio Solar, Gonzalo Valdés, Horst von Brand, Sergio Murúa
In this chapter, a Total Cost of Ownership (TCO) model is proposed to be used by the agencies of the Chilean public sector when evaluating... Sample PDF
A Methodology to Evaluate ICT Platforms in the Implementation of e-Government
Chapter 13
Ourania I. Markaki, Dimitris E. Charilas, Dimitris Askounis
The purpose of this chapter is to address the issue of e-government website evaluation in terms of providing a decision making framework. Built... Sample PDF
Evaluating the Quality Attributes of E-Government Websites
Chapter 14
Kelvin Joseph Bwalya, Tanya Du Plessis, Chris Rensleigh
In countries where e-Government is being implemented, levels of its development and adoption show pronounced disparities. These disparities could be... Sample PDF
The “Quicksilver Initiatives” as a Framework for e-Government Strategy Design in Developing Economies
Chapter 15
Christian Welzel, Heiko Hartenstein, Jörn von Lucke
Core Directories are content infrastructure elements for interoperable use in service oriented architectures. They capsulate basic information to a... Sample PDF
Design and Standardisation of Core Directories for e-Government
Chapter 16
Stephen M. Mutula
E-government is a new and complex field which is yet to be clearly understood because of lack of a well developed theoretical framework.... Sample PDF
A Model for Building Trust in E-Government
Chapter 17
Kamal Atieh, Elias Farzali
The need for such framework increase or decrease in each country depending on its status and on the relationship existed between business and IT... Sample PDF
Towards a Business Intelligence Governance Framework within E-Government System
Chapter 18
Ahmed Imran, Shirley Gregor
Least developed countries (LDCs), have been struggling to find a workable strategy to adopt information and communication technology (ICT) and... Sample PDF
A Process Model for Successful E-Government Adoption in the Least Developed Countries: A Case of Bangladesh
Chapter 19
Ali Arifoglu, Gülgün Afacan, Erkan Er
Keywords: Public Internet Access Points (PIAPs), digital divide, ICT services, e-transformation, e-government, telecenters, kiosk, mobile PIAP... Sample PDF
Guidelines for Successful Public Internet Access Points (PIAPs) Implementation
Chapter 20
Dionysis Kefallinos, Maria A. Lambrou, Efstathios D. Sykas
In this chapter, the authors propose a model for a risk assessment tool directed towards and tailored specifically for e-government projects. The... Sample PDF
A Multi-Level Relational Risk Assessment Model for Secure E-Government Projects
Chapter 21
Kanishka Karunasena, Hepu Deng, Anuradha Karunasena
This chapter investigates the status of e-Government development, explores the opportunities created for citizens and government, and identifies the... Sample PDF
Developments of e-Government in Sri Lanka: Opportunities and Challenges
Chapter 22
Decebal Popescu, Nirvana Popescu, Ciprian Dobre
Public administration is subject to major changes affecting many countries, such as the need to implement the European Union Services Directive... Sample PDF
E-Frameworks to Optimize Public Administration Services
Chapter 23
John Carlo Bertot, Paul T. Jaeger
This chapter explores the implementation and management issues faced by public libraries in the provision of e-government access and education to... Sample PDF
Implementing and Managing Public Library Networks, Connectivity, and Partnerships to Promote E-Government Access and Education
Chapter 24
Lai Pek Hia, Lee Shu Wen
Governments around the world have implemented or are in the midst of implementing, amid differing levels of progress, electronic government... Sample PDF
Value Assessment in E-Government
Chapter 25
Manuel Pedro Rodríguez Bolívar, Maria del Carmen Caba Pérez, Antonio Manuel López Hernández
This chapter examines and discusses the approach taken by local governments in developing countries to using the Web as a means of providing... Sample PDF
Municipal E-Government Services in Emerging Economies: The Latin-American and Caribbean Experiences
Chapter 26
Mahmud Akhter Shareef, Norm Archer
The emergence of mobile technologies has not only revolutionalized business procedures, but it has also resulted in transformation and reengineering... Sample PDF
Extension of E-Government: M-Government Development Capabilities
Chapter 27
George Stylios, Dimitris Christodoulakis, Jeries Besharat, Maria-Alexandra Vonitsanou, Ioannis Kotrotsos, Athanasia Koumpouri, Sofia Stamou
In this chapter we propose the exploration of text and data mining techniques for empowering e-government applications and services for the... Sample PDF
Data Mining Applications in the Service of e-Government
Chapter 28
St.Wisnu Wijaya, Aris Dwiatmoko, Kridanto Surendro, Husni S Sastramihardja
This chapter presents findings of a study devoted to investigating the factors that influence successful implementation of e-Government at a local... Sample PDF
A Statistical Analysis of Priority Factors for Local e-Government in a Developing Country: Case Study of Yogyakarta Local Government, Indonesia
Chapter 29
Hisham M. Abdelsalam, Christopher G. Reddick, Hatem A. ElKadi
This chapter examines the development of e-Government in selected Egyptian local governments. A content analysis of 25 local government website... Sample PDF
Egyptian Local Government Website Portals: Examining Maturity Levels and Human Development Indicators
Chapter 30
Ángel García-Crespo, Fernando Paniagua-Martín, José Luis López-Cuadrado, Israel González Carrasco, Ricardo Colomo-Palacios, Juan Miguel Gómez-Berbís
The current chapter introduces an accessible multimedia platform applied to the diffusion of the digital signature. The project presented in this... Sample PDF
Public Information Services for People with Disabilities: An Accessible Multimedia Platform for the Diffusion of the Digital Signature
Chapter 31
Ubena John
This chapter analyses the use of e-Documents and e-Signatures in Tanzania with a view of establishing their legal status, applicability, and the... Sample PDF
E-Documents and E-Signatures in Tanzania: Their Role, Status, and the Future
Chapter 32
Jun-Bin Shi, Shu-Fen Yang, Tsung-Jen Huang
SOA (Service-Oriented Architecture) is gaining popularity in becoming the mainstream in corporate integrated applications in recent years. However... Sample PDF
SOA Designed Health Care System for Taiwan Government
Chapter 33
Tong-yi Huang, Chung-Pin Lee, Naiyi Hsiao
This chapter examines the case of an online survey regarding the assessment of the tax return filing system in Taiwan. The aim is to illustrate the... Sample PDF
Using Internet Survey to Evaluate the Effects of E-Government: The Case of Taiwan’s Tax Return Filing System
Chapter 34
Luis Terán, Andreas Ladner, Jan Fivaz, Stefani Gerber
The use of the Internet now has a specific purpose: to find information. Unfortunately, the amount of data available on the Internet is growing... Sample PDF
Using a Fuzzy-Based Cluster Algorithm for Recommending Candidates in E-Elections
Chapter 35
Erkki Patokorpi, Sami Leppimäki, Franck Tétard
Digital games have, or can be made to have, certain characteristics that make them suitable for education, communication, and the promotion of civic... Sample PDF
Educational and Democratic Potential of Digital Games in e-Government
Chapter 36
Asim Balci, Tunç Durmus Medeni, Ahmet Nohutçu
The paper would concentrate on the “formation” and “participation” (formulation) dimension and stage of the ICT policy process. Presenting... Sample PDF
Turkish Case of E-Government Policy-Formulation Process as an Emerging and Innovative Public Policymaking Area
Chapter 37
Jirapon Tubtimhin
The current ICT master plan has put more attention on the governance factor since there have been lessons learnt during the first master plan... Sample PDF
Thailand Citizen Centric e-Government Service: Maturity and Challenges
Chapter 38
Mete Yildiz, Ahu Sumbas, Kadir Dede
Increasing technology use opens up new channels of political interaction. Reviews of Turkish e-democracy literature show that research on technology... Sample PDF
Online Presence of the Members of the Turkish Parliament: Evaluation of the Turkish MP Web Sites
Chapter 39
Chih-Hao Chang, Toshio Obi
While much of e-government or e-service research has focused on system or internal efficiency improvement, this study tries to raise another... Sample PDF
Global Comparative Study on the Relationship between User’s Traits and Public e-Service Quality
Chapter 40
George S. Oreku, Fredrick Japhet Mtenzi
Over the last few years, Tanzania has witnessed an increased usage and awareness of e-Government services. This is welcome news to all stakeholders... Sample PDF
A Review of e-Government Initiatives in Tanzania: Challenges and Opportunities
Chapter 41
Abebe Rorissa, Dawit Demissie, Mohammed Gharawi
Advances in information and communication technologies (ICTs) continue to drastically impact the activities of individuals, families, communities... Sample PDF
A Descriptive Analysis of Contents of Asian E-Government Websites
Chapter 42
Juha Mykkänen, Konstantin Hyppönen, Pekka Kortelainen, Antero Lehmuskoski, Virpi Hotti, Esa Paakkanen, Anneli Ensio
In this chapter, the authors introduce and discuss the approach for defining IT interoperability solutions on national level for social services in... Sample PDF
National Interoperability Approach for Social Services Information Management in Finland
Chapter 43
Kavita Karan
E-Governance, inclusive of e-democracy, e-government, and e-business, has the power to improve processes, connect citizens, and build interactions... Sample PDF
E-Engaging India: E-Democracy Strategies for Empowerment and Civic Participation
Chapter 44
Saul F.C. Zulu, Peter M. Sebina, Balulwami Grand, Stephen M. Mutula
The chapter assesses the state of e-Government projects to anchor Botswana’s drive towards attainment of the goals of the World Summit on the... Sample PDF
Benchmarking Botswana’s e-Government Initiatives with WSIS Principles: A Review of Progress and Challenges
Chapter 45
Teta Stamati, Athanasios Karantjias, Drakoulis Martakos
Keywords: transformational government (t-Gov); interoperability; privacy; trust; SOA; SaaS; business process management; t-Gov adoption and... Sample PDF
Service Oriented Architectural Principles for Interoperable and Secure E-government Frameworks
Chapter 46
Rex Arendsen, Sander Zwienink, Paul Oude Luttighuis
Like national governments across the world, Dutch government pursues an active policy towards e-government interoperability, both with businesses... Sample PDF
Setting the Dutch E-Government Interoperability Agenda: A Public-Private Partnership
Chapter 47
Julián Casasbuenas G.
This chapter presents the experience of civil society organizations in Colombia to improve the transparency of the municipalities’ administrations... Sample PDF
The Contribution of Colombian Civil Society Organizations to E-Government for the Improvement of Transparency through the Use of Information and Communication Technologies
Chapter 48
William G. Resh
Two, I ask how the dimensions of complexity and salience of a policy issue affect the level of participation by different types of actors in the... Sample PDF
Who Participates Now… and Why?: A Case Study of Modern Interest Participation and Bureaucratic Decision-Making in the Age of E-Government
Chapter 49
Tella Adeyinka, Gbolahan Olasina
This chapter examines the perception of academics regarding the suitability and adequacy of e-Voting in the Nigeria polity. A qualitative approach... Sample PDF
Voters’ Perception of the Adequacy and Suitability of e-Voting in the Nigeria Polity
Chapter 50
Marilu Goodyear
Leaders recognize that successful transitions to e-government projects are important factors in organizational effectiveness. And yet for many... Sample PDF
Organizational Change Contributions to E-Government Project Transitions
Chapter 51
Stephen K. Aikins
This chapter determines whether the deliberative features of local government websites reflect city officials’ beliefs and funding for... Sample PDF
Internet-Based Citizen Participation: Do Municipal Website Contents Reflect Officials’ Beliefs and Funding?
Chapter 52
Vako Mbako, Kelvin Joseph Bwalya, Tanya Du Plessis, Chris Rensleigh
Countries the world over have drawn e-Government interventions placing much emphasis on erecting affluent ICT infrastructures, institutional, legal... Sample PDF
Implications of e-Government in Botswana in the Realm of e-Participation: Case of Francistown
Chapter 53
Christopher G. Reddick
This chapter examines the role e-government has over citizens’ when they initiate contact with their government. It also compares the influence that... Sample PDF
Comparing Citizens’ use of E-Government to Alternative Service Channels
Chapter 54
Moaman Al-Busaidy, Vishanth Weerakkody
Electronic government has been established as an effective mechanism for increasing government productivity and efficiency and a key enabler of... Sample PDF
Comparative Study of E-Government Implementation in two Public Agencies in Oman
Chapter 55
Thamer Alhussain, Steve Drew
This paper discusses an exploratory study of government employees’ perceptions of the introduction of biometric authentication at the workplace in... Sample PDF
Employees’ Perceptions of Biometric Technology Adoption in E-Government: An Exploratory Study in the Kingdom of Saudi Arabia
Chapter 56
Kerstin Grundén
In this chapter, internal digital divide problems in organizations are identified and discussed. A longitudinal case study focusing on the... Sample PDF
Internal Digital Divide in Organizations
Chapter 57
Cathrine T. Nengomasha
Governments have turned to the use of information and communication technologies with the aim of improving service delivery, encouraging citizens in... Sample PDF
Librarians, Records Managers, and E-Government
Chapter 58
Li-chun Chiang
This chapter aims to identify the role of risk perception and trust in civil servants’ intention to deliver e-services in e-government. The research... Sample PDF
Trust and Public Services in E-Government Based on Customer Orientation
Chapter 59
Heasun Chun, Daejoong Kim
This research will focus on constructing an analytical model for Web 2.0 applications through making a systematic analysis on emerging web... Sample PDF
Web 2.0 Applications and Citizen Relations through E-Government Websites
Chapter 60
Spyros Angelopoulos, Fotis Kitsios, Vasilis Moustakis
Management is what makes e-government successful by coordinating the use of corporate resources, managing relationships, and empowering strategic... Sample PDF
Transformation of Management in the Public Sector: Exploring the Strategic Frameworks of e-Government
Chapter 61
Bongani Ngwenya, Sam Lubbe, Rembrandt Klopper
In this research, the premise is that sharing data according to the guidelines for publishing open government data ensures greater transparency... Sample PDF
Institutionalisation, Framing, and Diffusion: The Logic of Openness in eGovernment and Implementation Decisions - A Lesson for Developing Countries
Chapter 62
Daniel Pérez González, Pedro Solana González
In the new technological and social reality characterized by collaborative environments where people share information and experiences as a source... Sample PDF
CRM 2.0 and E-Government: Challenges for Public Administration and Social Effects
Chapter 63
Nixon Muganda Ochara
To address the shortcomings of this artifact concept, the chapter further presents literature and insights from prior analyses to underpin a nomadic... Sample PDF
An Organizing Vision for E-Participation Projects in Africa
Chapter 64
Craig L. Johnson, Sharon N. Kioko, Maureen A. Pirog
E-government, or digital government, is broadly described as the creation and delivery of information and services inside governments and between... Sample PDF
Managing in the Era of Digital Governance: The Expanding Role and Efficacy of E-Government Innovations in US Social Services
Chapter 65
Stephen K. Aikins
E-government is becoming an enabler for better government through cost-effective and efficient service delivery, and can become a useful tool for... Sample PDF
Improving E-Government Project Management: Best Practices and Critical Success Factors
Chapter 66
Christopher G. Reddick
Customer Relationship Management (CRM) is part of the use of Enterprise Resource Planning (ERP) systems to transform government. This chapter... Sample PDF
Customer Relationship Management Adoption in Local Governments in the United States
Chapter 67
Françoise Simon
Currently, citizen-users show a noticeable preference for in-person communication, over Internet-based delivery channels. As a result, governmental... Sample PDF
Managing Interactional Performance in E-Government
Chapter 68
Étienne Charbonneau, Younhee Kim
Over the past decade, performance information has been widely available to citizens along with the expansion of e-government, which has magnified... Sample PDF
Reconfiguring Performance Information Linking with Accountability: Reporting and Internal Management
Chapter 69
D. Tunç Medeni, Yasemin Çetin, Asim Balci, Sevgi Özkan
Representing the co-authors’ academic and practitioner background, this chapter provides the most-up-to-date information for an ongoing work on... Sample PDF
The Demand Side for Development of E-Government Services and Gateway in Turkey: Taking Citizen Perceptions and Suggestions into Account
Chapter 70
Naiyi Hsiao, Pin-yu Chu, Chung-pin Lee
The success of e-government policies and projects hinges on a robust assessment strategy that provides not only a valuable understanding of the... Sample PDF
Impact of E-Governance on Businesses: Model Development and Case Study
Chapter 71
Stefan Mertens, Jan Servaes
In this chapter the authors present an overview and an evaluation of ICT policy in Brussels based on an analysis of policy documents and interviews... Sample PDF
ICT Policies on Structural and Socio-Cultural Participation in Brussels
Chapter 72
B. Joon Kim, Savannah Robinson
In this chapter, the authors argue that social media and Web 2.0 technologies have the potential to enhance government responsiveness... Sample PDF
Social Media and Web 2.0 for Rethinking E-Government Maturity Models
Chapter 73
David Wachira
The growth of the information communication technologies (ICTs) has fostered the adoption of e-government across the globe. E-government offers many... Sample PDF
Overlooking Organizational Culture: Problems in Analyzing the Success and Failures of E-government in Developing Countries
Chapter 74
Djoko Sigit Sayogo, Taewoo Nam
This study explores the impact of online communicative structures in local government Web disclosure on democratic legitimacy, after the... Sample PDF
Elucidating Online Structure for Democratic Legitimacy: Case of Local Government Online Structure in Java-Indonesia
Chapter 75
Dimitrios Zissis, Dimitrios Lekkas, Argyris Arnellos
Information and Communication Technologies are being evaluated as an efficient and effective way to modernize the electoral process. These... Sample PDF
A Systems Theory Approach to Electronic Voting Complexity
Chapter 76
Hisham M. Alsaghier, Rahim Hussain
Although trust aspects have been investigated in e-commerce context, the e-government field is still significantly lacking from empirical studies... Sample PDF
Conceptualization of Trust in the e-Government Context: A Qualitative Analysis
Chapter 77
Ronan de Kervenoael, Mark Palmer, N. Meltem Cakici
The concept of mobility, related to technology in particular, has evolved dramatically over the last two decades including: (i) hardware ranging... Sample PDF
Exploring Civil Servant Resistance to M-Government: A story of Transition and Opportunities in Turkey
Chapter 78
Virgil Stoica, Andrei Ilas
In 2009, the Romanian Government engaged itself to the ambitious goal of providing most of the traditional administration services through... Sample PDF
Is Romania Ready for Nation-Wide Public e-Services?: Five Factors to Consider before Adopting an E-Government Public Policy
Chapter 79
Mariah Kraner
This chapter looks at the political trends associated with using social media sources as a way to enhance participation in national elections. It is... Sample PDF
Social Media and Voter Participation
Chapter 80
Hisham M. Alsaghier, Marilyn Ford, Anne Nguyen, Rene Hexel
In e-government context, trust plays a vital role in helping citizens overcome perceived risks. Trust makes citizens comfortable sharing personal... Sample PDF
Factors Affecting the Citizens’ Trust in E-Government
Chapter 81
Kenneth L. Hacker, Eric L. Morgan
Emerging media technologies are increasingly reconfiguring the public sphere by creating new spaces for political dialogue. E-democracy (digital... Sample PDF
Issues of Digital Disempowerment and New Media Networking (NMN) in Relation to E-Government
Chapter 82
John A. Hoornbeek, Kent Sowards, Brian Kelley
Existing research suggests that progress toward a “virtual state” is inconsistent – at least at the local level of government. Coursey and Norris... Sample PDF
Small Communities and the Limits of E-Government Engagement: A Northeast Ohio Case Study
Chapter 83
Meena Chary
This chapter critically assesses how e-government initiatives in India are attempting to contend with social equity issues posed by the deepening... Sample PDF
Social Equity, the Digital Divide and E-Governance: An Analysis of E-Governance Initiatives in India
Chapter 84
Greg Streib
E-government developments suggest positive changes are unfolding for local government, but hopes for a technology-driven future have outpaced... Sample PDF
Advancing Local E-Government: Acknowledging and Developing the CFO Role
Chapter 85
Michael Howell-Moroney
As technology has continued to advance, a disparity in the diffusion, adoption, and utilization of technology has become apparent. This chapter... Sample PDF
The Global Digital Divide and Its Impact on E-Governance
Chapter 86
Asmare Emerie Kassahun, Alemayehu Molla, Pradipta Sarkar
Despite differences between public and private sectors, business process reengineering (BPR) principles have been widely used in reengineering... Sample PDF
Government Process Reengineering: What we know and what we need to know
Chapter 87
Sherri Greenberg, Angela Newell
Today, people regularly debate the meaning of the term transparency relative to government. President Obama has made transparency a prominent issue... Sample PDF
Transparency Issues in E-Governance and Civic Engagement
Chapter 88
Raoul J. Freeman, Peter Loo
Web 2.0 refers to various networked applications utilizing technologies such as application mashups, content syndication, videocasts, wikis, blogs... Sample PDF
Local Government Use of Web 2.0: Los Angeles County Perspective
Chapter 89
Mike Just, Karen Renaud
Government engagement of its citizens through digital channels offers the potential for efficiencies and savings, while at the same time allowing... Sample PDF
Trends in Government e-Authentication: Policy and Practice
Chapter 90
Hyun Jung Yun, Cynthia Opheim
This study examines the effects of states’ e-government efforts, more specifically the progress of e-service and e-democracy, on citizens’ general... Sample PDF
New Technology Communication in American State Governments: The Impact on Citizen Participation
Chapter 91
Leila Sadeghi, Steve Ressler, Andrew Krzmarzick
This chapter examines the growing literature on e-government and Web 2.0 with particular attention to online collaborative platforms, such as... Sample PDF
Using Web 2.0 to Reconceptualize E-Government: The Case for GovLoop
Chapter 92
A.T. Juntunen
This chapter seeks to identify the current trends of the government transformation to e-Goverment, and combine them with the changes in the new... Sample PDF
Open Innovation in the E-Government Strategy Planning: A Case Study
Chapter 93
Jon E. Glasco
The existing body of knowledge on public sector transformation explores the concept that e-government contributes to improving public sector... Sample PDF
Web 2.0 and Government Transformation: How E-Government and Social Media Contribute to Innovation in Public Services
Chapter 94
Apitep Saekow, Choompol Boonmee
In November 2006, Thai Government announced Thailand electronic government interoperability framework (TH e-GIF) as a collection of technical... Sample PDF
The Challenges of Implementing e-Government Interoperability in Thailand: Case of Official Electronic Correspondence Letters Exchange across Government Departments
Chapter 95
Tatiana Leonova, Galina Plotnikova
The purposes, problems, and principles of the organization, and the structure of the electronic government, questions of development of the... Sample PDF
Service Science Innovations: E-Government