MLA
Settles, Alexander. "What Skills are Needed in an E-World: E-Government Skills and Training Programs for the Public Sector." Practicing E-Government: A Global Perspective, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 383-414. https://doi.org/10.4018/978-1-59140-637-2.ch017
APA
Settles, A. (2005). What Skills are Needed in an E-World: E-Government Skills and Training Programs for the Public Sector. In M. Khosrow-Pour, D.B.A. (Ed.), Practicing E-Government: A Global Perspective (pp. 383-414). IGI Global. https://doi.org/10.4018/978-1-59140-637-2.ch017
Chicago
Settles, Alexander. "What Skills are Needed in an E-World: E-Government Skills and Training Programs for the Public Sector." In Practicing E-Government: A Global Perspective, edited by Mehdi Khosrow-Pour, D.B.A., 383-414. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-637-2.ch017
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