... and the Social Matters

Abstract

This chapter introduces one of the social problems that could affect the integration of the implementation team and highlights its effect on the integration capability of the ERP system. It adopts the sociological theory of the actor network and develops the notion of organisational “othering” to make sense of the raised intragroup conflict during implementation and to trace its effects on the final solution. The chapter contributes to current understanding of the organisational complexity of ERP implementation and the growing research on politics and intragroup conflicts.