MLA
Fyfe, Toby, and Paul Crookall. "Social Media vs. the Public Sector: Irresistible Force, Immovable Object." Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media, edited by Ed Downey and Matthew A. Jones, IGI Global, 2012, pp. 34-46. https://doi.org/10.4018/978-1-4666-0071-3.ch003
APA
Fyfe, T. & Crookall, P. (2012). Social Media vs. the Public Sector: Irresistible Force, Immovable Object. In E. Downey & M. Jones (Eds.), Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media (pp. 34-46). IGI Global. https://doi.org/10.4018/978-1-4666-0071-3.ch003
Chicago
Fyfe, Toby, and Paul Crookall. "Social Media vs. the Public Sector: Irresistible Force, Immovable Object." In Public Service, Governance and Web 2.0 Technologies: Future Trends in Social Media, edited by Ed Downey and Matthew A. Jones, 34-46. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-0071-3.ch003
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