A Socio-Technical Interpretation of IT Convergence Services: Applying a Perspective from Actor Network Theory and Complex Adaptive Systems

A Socio-Technical Interpretation of IT Convergence Services: Applying a Perspective from Actor Network Theory and Complex Adaptive Systems

Myeong Ho Lee (Yonsei University, Korea)
DOI: 10.4018/978-1-60566-172-8.ch016
OnDemand PDF Download:
$37.50

Abstract

The trend toward convergence, initiated by advances in ICT, entails the creation of new value chain networks, made up by partnerships between actors in unrelated industries. Such a process of convergence, however, can create a new dimension of network complexity, precipitating dynamic behavior among actors. In this paper we seek to understand how different actors in value chain networks have co-evolved in practice with the development of convergence services. Interpretative case studies on two different converged services in Korea (mobile banking, and One phone services) are undertaken to examine how different actor network adapted in different ways to shape the overall complexity of the converged service. The case study analysis is innovative in being conducted within a combined framework of Complex Adaptive Systems and Actor Network Theory. This synthesis offers a way to characterize the drivers of co-evolutionary behavior, capturing the translation processes undergone by actor networks.
Chapter Preview
Top

Introduction

The rapid development of Information and Communication Technology (ICT) and associated rollout of ICT infrastructure places firms in a position where they increasingly offer converged digital services. This concept refers both to new services, infrastructure, or features (ITU, 1996), and the integration of various consumer interfaces (EU, 1997). The trend towards convergence involves both a technological development and a socio-economic process, with firms being impelled to create new Value Chain Networks (VCNs) linking activities in previously unrelated industries. The phenomenon of digital convergence can be approached in various ways. For instance, it can mean the convergence of different networks through an increase in interconnection and interoperability, entailing the convergence of services and markets, of firms and industries, and of regulatory institutions (Ovum, 1999). In such situations, there is both a need and an opportunity for the partners in any convergence to adopt a joint coordinated approach in order to establish more efficient value chains. This perception also captures how, in a modern, networked economy, a firm’s success or failure may be dependent on the success of its network, rather than on its inter-functional performance (Archibald, Karabakal, and Karlsson, 1999).

As networks develop and firms form new partnerships, however, the process of digital convergence creates a new dimension of network complexity, precipitating dynamic behavior among actors. In recent years, scholars and practitioners have sought to understand how different actors interact with others in the VCN, as these forms of behavior have co-evolved with the development of converged services. The pragmatic challenge for network participants is no longer to eliminate network complexity or volatility, but rather how best to manage and exploit these phenomena. Although a number of articles have discussed the contexts of digital convergence, the drivers of such forms of network evolution have yet to be theoretically explored from a socio-technical perspective. This paper describes an interpretative case study undertaken to examine the specific adaptations of a VCN in the course of the convergence of digital services. We use a combined framework of Complexity Adaptive Systems (CAS) theory (Axelrod and Cohen, 2000; Anderson, 1999) and Actor Network Theory (ANT) based on Callon and Latour (1981), analyzing the theories’ implications for different convergence cases. Further, we classify phenomena of digital convergence into two categories and perform case studies for each category. The proposed framework suggests a possible synthesis between CAS and ANT offering a structured way to characterize the drivers of co-evolutionary behavior

This paper is structured as follows. The next section briefly presents a literature review of ANT and CAS. Each case study domain is introduced descriptively. We then characterize ANT and CAS as tools for capturing the emergent co-evolutionary nature of digital convergence. These considerations lead to the framing of our research design and its application. We analyze two different cases of converged services (Mobile banking, the One phone service) in sections 4, 5 and 6 using ANT. Working through our design specification, we then analyze the two different cases according to the key characteristics of CAS, comparing the findings of the two methodologies. Our conclusion considers how CAS and ANT may be to some extent re-specified for the purpose of examining digital convergence from a socio-technical perspective.

Complete Chapter List

Search this Book:
Reset
Editorial Advisory Board
Table of Contents
Chapter 1
Hong Zhang, Rajiv Kishore, Ram Ramesh
A conceptual modeling grammar should be based on the theory of ontology and possess clear ontological semantics to represent problem domain... Sample PDF
Semantics of the MibML Conceptual Modeling Grammar: An Ontological Analysis Using the Bunge-Wand-Weber Framework
$37.50
Chapter 2
Henry M. Kim, Arijit Sengupta, Mark S. Fox, Mehmet Dalkilic
This paper introduces a measurement ontology for applications to semantic Web applications, specifically for emerging domains such as microarray... Sample PDF
A Measurement Ontology Generalizable for Emerging Domain Applications on the Semantic Web
$37.50
Chapter 3
Zhiyuan Chen
Environmental research and knowledge discovery both require extensive use of data stored in various sources and created in different ways for... Sample PDF
Semantic Integration and Knowledge Discovery for Environmental Research
$37.50
Chapter 4
Vijayan Sugumaran, Gerald DeHondt
Software reuse has been discussed in the literature for the past three decades and is widely seen as one of the major areas for improving... Sample PDF
Towards Code Reuse and Refactoring as a Practice within Extreme Programming
$37.50
Chapter 5
Miguel I. Aguiree-Urreta, George M. Marakas
Requirements elicitation has been recognized as a critical stage in system development projects, yet current models prescribing particular... Sample PDF
Requirements Elicitation Technique Selection: A Theory-Based Contingency Model
$37.50
Chapter 6
VenuGopal Balijepally, Sridhar Nerur, RadhaKanta Mahapatra
Software development in organizations is evolving and increasingly taking a socio-technical hue. While empirical research guided by common sense... Sample PDF
IT Value of Software Development: A Multi-Theoretic Perspective
$37.50
Chapter 7
Amel Mammar
UB2SQL is a tool for designing and developing database applications using UML and B formal method. The approach supported by UB2SQL consists of two... Sample PDF
UB2SQL: A Tool for Building Database Applications Using UML and B Formal Method
$37.50
Chapter 8
Juliette Gutierrez
Crime reports are used to find criminals, prevent further violations, identify problems causing crimes and allocate government resources.... Sample PDF
Using Decision Trees to Predict Crime Reporting
$37.50
Chapter 9
Karen Corral, David Schuff, Robert D. St. Louis, Ozgur Turetken
Inefficient and ineffective search is widely recognized as a problem for businesses. The shortcomings of keyword searches have been elaborated upon... Sample PDF
A Model for Estimating the Savings from Dimensional vs. Keyword Search
$37.50
Chapter 10
Praveen Madiraju, Rajshekhar Sunderraman, Shamkant B. Navathe, Haibin Wang
Global semantic integrity constraints ensure the integrity and consistency of data spanning distributed databases. In this chapter, we discuss a... Sample PDF
Integrity Constraint Checking for Multiple XML Databases
$37.50
Chapter 11
Russel Pears
Data Warehouses are widely used for supporting decision making. On Line Analytical Processing or OLAP is the main vehicle for querying data... Sample PDF
Accelerating Multi Dimensional Queries in Data Warehouses
$37.50
Chapter 12
Vikas Agrawal, P. S. Sundararaghavan, Mesbah U. Ahmed, Udayan Nandkeolyar
Data warehouse has become an integral part in developing a DSS in any organization. One of the key architectural issues concerning the efficient... Sample PDF
View Materialization in a Data Cube: Optimization Models and Heuristics
$37.50
Chapter 13
Athman Bouguettaya, Zaki Malik, Xumin Liu, Abdelmounaam Rezgui, Lori Korff
The ubiquity of the World Wide Web facilitates the deployment of highly distributed applications. The emergence of Web databases and applications... Sample PDF
WebFINDIT: Providing Data and Service-Centric Access through a Scalable Middleware
$37.50
Chapter 14
James E. Wyse
Location-based mobile commerce (LBMC) incorporates location-aware technologies, wire-free connectivity, and server-based repositories of business... Sample PDF
Retrieval Optimization for Server-Based Repositories in Location-Based Mobile Commerce
$37.50
Chapter 15
Shing-Han Li, Shi-Ming Huang, David C. Yen, Cheng-Chun Chang
The lifecycle of information system (IS) became relatively shorter compared with earlier days as a result of information technology (IT) revolution... Sample PDF
Migrating Legacy Systems to Web Services Architecture
$37.50
Chapter 16
Myeong Ho Lee
The trend toward convergence, initiated by advances in ICT, entails the creation of new value chain networks, made up by partnerships between actors... Sample PDF
A Socio-Technical Interpretation of IT Convergence Services: Applying a Perspective from Actor Network Theory and Complex Adaptive Systems
$37.50
Chapter 17
T. Ariyachandra, L. Dong
Past evidence suggests that organizational transformation from IT implementations is rare. Data warehousing promises to be one advanced information... Sample PDF
Understanding Organizational Transformation from IT Implementations: A Look at Structuration Theory
$37.50
Chapter 18
Yuan Long, Keng Siau
Drawing on social network theories and previous studies, this research examines the dynamics of social network structures in Open Source Software... Sample PDF
Social Networks Structures in Open Source Software Development Teams
$37.50
Chapter 19
Susanta Mitra, Aditya Bagchi, A. K. Bandyopadhyay
A social network defines the structure of a social community like an organization or institution, covering its members and their... Sample PDF
Design of a Data Model for Social Networks Applications
$37.50
About the Contributors