Soft Evaluation: A Systemic Approach for Post-Implementation Review

Soft Evaluation: A Systemic Approach for Post-Implementation Review

Ala Abu-Samaha (Amman University, Jordan)
Copyright: © 2003 |Pages: 22
DOI: 10.4018/978-1-59140-040-0.ch008
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In this chapter, the author describes an alternative approach to evaluating Information Technology (IT) projects, which involves developing a holistic view of IT interventions. The main methodological problem in evaluating any intervention is to choose the right indicators for the measurement of success or lack of it. These indicators will obviously be linked to the aims but will also be relevant to the objectives chosen to achieve these aims. Acknowledging the difficulty of choosing appropriate measures of performance, the author proposes the use of Soft Evaluation. The approach used brings together formal work in evaluation with a qualitative process of investigation based on Soft Systems Methodology in order to allow us to make judgements about the outcomes of an implementation in a systemic manner and from a number of different viewpoints or perspectives.

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Table of Contents
Chapter 1
Manuel Mora, Ovsei Gelman, Francisco Cervantes, Marcelo MejIa, Alfredo Weitzenfeld
In the new economic context, based on Information and Knowledge resources, the concepts of Information Systems and Information Technology (IS&IT)... Sample PDF
A Systemic Approach for the Formalization of the Information Systems Concept: Why Information Systems are Systems?
Chapter 2
Jeimy J. Cano
Information Technology, during the last few years, has turned into a determining factor of modern organization development. In this line, a lot of... Sample PDF
Technological Frames Recursive Construction Approach: A Systemic Theory for Information Technology Incorporation in Organizations
Chapter 3
Hernan Lopez-Garay
Recent developments in systems thinking (Fuenmayor & López Garay, 1991; Fuenmayor, 1991a,b,c; Fuenmayor, 1997; López-Garay & Suárez, 1999) linked to... Sample PDF
Extending Checkland's Phenomenological Approach to Information Systems
Chapter 4
Jose L. Roldan, Antonio Leal
This chapter offers a reflection about systems thinking, models and validation tests. In this way, starting from the recognized model of information... Sample PDF
A Validation Test of an Adaptation of the DeLone and McLean's Model in the Spanish EIS Field
Chapter 5
Roberto Vinaja
This chapter applies several concepts from classical Systems Theory to the growing area of E-commerce and agents. The purpose of this chapter is to... Sample PDF
A Systemic Approach of Electronic Commerce
Chapter 6
N. du Plooy
Since the very early days of computing, information systems were regarded as “man-machine” systems. This definition is of far greater importance to... Sample PDF
Information Systems as Social Systems
Chapter 7
Philip J. Dobson
The chapter revisits the System of System Methodologies (SoSM) and suggests that use of the SoSM as a framework for defining methodological... Sample PDF
The SoSM Revisited-A Critical Realist Perspective
Chapter 8
Ala Abu-Samaha
In this chapter, the author describes an alternative approach to evaluating Information Technology (IT) projects, which involves developing a... Sample PDF
Soft Evaluation: A Systemic Approach for Post-Implementation Review
Chapter 9
Rodrigo Cordoba, Gerald Midgley
Most current information systems (IS) planning methodologies are focused on achieving ‘successful’ plans, i.e., plans that provide competitive... Sample PDF
Addressing Organizational and Societal Concerns: An Application of Critical Systems Thinking to Information Systems Planning in Colombia
Chapter 10
Bruce R. Campbell, G. Mike McGrath
There is considerable evidence that many information systems (IS) projects fail because of organizational, “softer” or “people-related” issues.... Sample PDF
The Information System within the Organization: A Case Study
Chapter 11
Tatyana Bondarouk, Klaus Sikkel
Nowadays, more and more information and communication technologies (ICT) gain the characteristics of groupware as they strive to support different... Sample PDF
Implementation of Collaborative Technologies as a Learning Process
Chapter 12
Sushil K. Sharma, Jatinder N.D. Gupta
The concept of the learning organization that strives continually to develop its people and processes will be an accepted philosophy of all... Sample PDF
A Framework for Building Learning Organizations
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