MLA
Capra, Eugenio, et al. "Soft Success Factors for M-Government." Mobile Government: An Emerging Direction in e-Government, edited by Ibrahim Kushchu, IGI Global, 2007, pp. 106-133. https://doi.org/10.4018/978-1-59140-884-0.ch006
APA
Capra, E., Francalanci, C., & Marinoni, C. (2007). Soft Success Factors for M-Government. In I. Kushchu (Ed.), Mobile Government: An Emerging Direction in e-Government (pp. 106-133). IGI Global. https://doi.org/10.4018/978-1-59140-884-0.ch006
Chicago
Capra, Eugenio, Chiara Francalanci, and Clementina Marinoni. "Soft Success Factors for M-Government." In Mobile Government: An Emerging Direction in e-Government, edited by Ibrahim Kushchu, 106-133. Hershey, PA: IGI Global, 2007. https://doi.org/10.4018/978-1-59140-884-0.ch006
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