Soft Success Factors for M-Government
Eugenio Capra (Politecnico di Milano, Italy), Chiara Francalanci (Politecnico di Milano, Italy) and Clementina Marinoni (Fondazione Politecnico di Milano, Italy)
Copyright: © 2008
This chapter proposes a reference “soft” competence framework to support both the implementation of m-government actions and the management of related organizational changes. Our framework focuses on organizational factors and competences that act as enablers of successful e-government and m-government implementation, and has been tested by means of an empirical analysis carried out in the major European countries. E-government and m-government policies are analyzed according to this framework, which is based on several dimensions, including centralization, involvement, leadership, learning, and soft skills. Key success factors are discussed and validated by empirical evidence. Finally, two signi?cant cases of m-government projects, one successfully implemented and the other about to be implemented, are presented. Furthermore, the chapter aims at showing how soft factors are crucial for the success of m-government initiatives.