Software Agents in Today's Digital Economy: Transition to the Knowledge Society

Software Agents in Today's Digital Economy: Transition to the Knowledge Society

Mahesh S. Raisinghani (University of Dallas, USA)
DOI: 10.4018/978-1-930708-01-3.ch006
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One of the most discussed topics in the information systems literature today is software agent/intelligent agent technology. Software agents are high-level software abstractions with inherent capabilities for communication, decision making, control, and autonomy. They are programs that perform functions such as information gathering, information filtering, or mediation (running in the background) on behalf of a person or entity. They have several aliases such as agents, bots, chatterbots, databots, intellibots, and intelligent software agents/robots. They provide a powerful mechanism to address complex software engineering problems such as abstraction, encapsulation, modularity, reusability, concurrency, and distributed operations. Much research has been devoted to this topic, and more and more new software products billed as having intelligent agent functionality are being introduced on the market every day. The research that is being done, however, does not wholeheartedly endorse this trend. The current research into intelligent agent software technology can be divided into two main areas: technological and social. The latter area is particularly important since, in the excitement of new and emergent technology, people often forget to examine what impact the new technology will have on people’s lives. In fact, the social dimension of all technology is the driving force and most important consideration of technology itself. This chapter presents a socio-technical perspective on intelligent agents and proposes a framework based on the data lifecycle and knowledge discovery using intelligent agents. One of the key ideas of this chapter is best stated by Peter F. Drucker in Management Challenges for the 21st Century when he suggests that in this period of profound social and economic changes, managers should focus on the meaning of information, not the technology that collects it.

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Table of Contents
Syed Mahbubhur Rahman, Robert J. Bignall
Chapter 1
Xue Li
Engineering Internet Commerce is about building Web-enabled enterprise information systems to carry out business transactions over the Internet.... Sample PDF
Engineering Issues in Internet Commerce
Chapter 2
Munib Karavdic, Gary D. Gregory
A host of new products and services are now available to more than a half-billion consumers. Firms now have greater opportunities to customize their... Sample PDF
Internet Commerce and Exporting: Strategies for Electronic Market Entry
Chapter 3
Shahul Hameed
The Internet network is rapidly becoming more and more popular among companies as an avenue to do business. It has made it easy for them to... Sample PDF
Consumer Trust and Confidence in Internet Commerce
Chapter 4
Nansi Shi, David Bennett
Commerce is essentially the exchange of goods and services in various forms between sellers and buyers, together with associated financial... Sample PDF
Deploying Internet Commerce in Lottery Businesses: An Executive Guideline
Chapter 5
Maria Indrawan
The explosive growth of Internet-based electronic commerce has increased the consumer’s choices of goods and merchants. To find a suitable good and... Sample PDF
Software Agents in Electronic Commerce: An Overview
Chapter 6
Mahesh S. Raisinghani
One of the most discussed topics in the information systems literature today is software agent/intelligent agent technology. Software agents are... Sample PDF
Software Agents in Today's Digital Economy: Transition to the Knowledge Society
Chapter 7
Merrill Warkentin, Vijayan Sugumaran, Ravi Bapna
A characteristic feature of the explosive growth in electronic commerce is the rapid innovation and adoption of new technologies, which results in... Sample PDF
Intelligent Agents for E-Commerce: Trends and Future Impact on Business Models and Markets
Chapter 8
Jana Dospisil
Agents are viewed as the next significant software abstraction, and it is expected they will become as ubiquitous as graphical user interfaces are... Sample PDF
Design Agents with Negotiation Capabilities
Chapter 9
William K. Cheung, C. H. Li, Ernest C.M. Lam, Jiming Liu
This chapter describes a conceptual framework for designing and developing software agents that will enable customized electronic commerce (CEC) and... Sample PDF
Customised Electronic Commerce with Intelligent Software Agents
Chapter 10
Paul Timmers, Jorge Gasos
Agent technologies have proved to provide adequate solutions to some of the challenges posed by the new business models that are arising in the... Sample PDF
Agent Technologies and Business Models for Electronic Commerce
Chapter 11
Fangming Zhu, Sheng-Uei Guan
As electronic commerce (e-commerce) booms, the demands for intelligent tools to streamline transactions are increasing. This motivates the... Sample PDF
SAFER E-Commerce: Secure Agent Fabrication, Evolution & Roaming for E-Commerce
Chapter 12
Teoh Kok Poh, Sheng-Uei Guan
Issues on usability, security, and mobility have always been the main concerns for e-commerce implementations that aim to gain widespread public... Sample PDF
Web-Based Smart Card Agent Environment and Applications for E-Commerce
Chapter 13
Ahmad Kayed, Robert M. Colomb
While there are many proposals to automate the buying and selling process, there has been no actual attempt to automate the tendering process... Sample PDF
Business-to-Business Electronic Commerce: Electronic Tendering
Chapter 14
Klement J. Fellner, Klaus Turowski
In this chapter, we present an approach to a component (application) framework supporting agent-based intercompany communication and coordination.... Sample PDF
Component Framework Supporting Agent-Based Electronic Data Interchange
Chapter 15
Seng W. Loke, Andry Rakotonirainy, Arkady Zaslavsky
We envision the integration of the concepts of virtual communities, electronic markets, and ubiquitous wireless services into agent-enhanced mobile... Sample PDF
An Enterprise Viewpoint of Wireless Virtual Communities and the Associated Uses of Software Agents
Chapter 16
A Virtual Salesperson  (pages 290-315)
Andrew Marriott, Roberto Pockaj, Craig Parker
This chapter describes the use of a graphical humane interface—a Virtual Salesperson. The face of the Virtual Salesperson is a generic Facial... Sample PDF
A Virtual Salesperson
Chapter 17
Feng Hua, Sheng-Uei Guan
Since the 1990s, the World Wide Web has brought about innumerable changes to the ways enterprises do business. Electronic commerce is emerging as... Sample PDF
Agents and Payment Systems in E-Commerce
Chapter 18
Giancarlo Succi, Raymond Wong, E. Liu, Carlo Bonamico, Tullio Vernazza
The pervasiveness of Internet connectivity and the wide diffusion of Java-capable browsers foster innovative techniques for software distribution.... Sample PDF
Supporting Electronic Commerce of Software Products through Pay-Per-Use Rental of Downloadable Tools
Chapter 19
Xun Yi, Syed Mahbubhur Rahman, Robert J. Bignall, Chee Kheong Siew, Xiao Feng Wang
In recent years Internet trading has seen explosive growth and will have a major impact in shaping future markets. It will certainly be very... Sample PDF
Software Agent-Mediated Internet Trading Framework
Chapter 20
Badrul M. Sarwar, Joseph A. Konstan, John T. Riedl
In this chapter, we introduce the concepts of recommender systems as a very successful Internet commerce tool. Then, we describe the basic... Sample PDF
Distributed Recommender Systems: New Opportunities in Internet Commerce
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