Some Fundamental Perspectives

Some Fundamental Perspectives

P. Gottschalk (Norwegian School of Management, Norway)
Copyright: © 2006 |Pages: 43
DOI: 10.4018/978-1-59140-760-7.ch002
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Abstract

In this chapter, we cover some topics that contribute to a broader understanding of the role of IT outsourcing. We start by presenting value configurations consisting of primary and secondary activities in order to understand the role of IS/IT in different value configurations such as value chains, value shops, and value networks. Next, we look at electronic business infrastructure, where the extent of IT outsourcing can be determined by choosing from a list of 70 infrastructure services. E-business has a double role here, as an outsourced IT function more and more will be handled electronically. This means that the transactions between vendor and client after outsourcing will be conducted as electronic business. Third, we present a vendor value proposition that explains why a vendor may create value for the client because of its complementary competencies. Then, we look at IT function organization, outsourcing performance, and successful relationships. We conclude this chapter by discussing opportunities and threats in IT outsourcing.

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Chapter 1
IT Outsourcing  (pages 6-27)
P. Gottschalk
Given the potential headaches of managing IT, it is tempting to hand the job over to someone else. Indeed, outsourcing once appeared to be a simple... Sample PDF
IT Outsourcing
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Chapter 2
P. Gottschalk
In this chapter, we cover some topics that contribute to a broader understanding of the role of IT outsourcing. We start by presenting value... Sample PDF
Some Fundamental Perspectives
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Chapter 3
IT Outsourcing Theories  (pages 71-126)
P. Gottschalk
Based on outsourcing definitions explored in Chapter II, we can identify taxonomies, or schools of IT outsourcing. The primary purpose of this... Sample PDF
IT Outsourcing Theories
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Chapter 4
Enter Strategy  (pages 127-154)
P. Gottschalk
Why does the outsourcing of IT frequently fail to produce the expected cost savings and other benefits? Lacity, Willcocks, and Feeny (1996) pose... Sample PDF
Enter Strategy
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Chapter 5
Phases and Activities  (pages 155-167)
P. Gottschalk
Lacity and Willcocks (2000a) identified six outsourcing phases. In these phases, a variety of stakeholders are involved, such as customer senior... Sample PDF
Phases and Activities
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Chapter 6
Contract Development  (pages 168-183)
P. Gottschalk
According to Graham (2003), one of the games lawyers play in negotiation meetings relating to outsourcing is to bet how long it will be until one... Sample PDF
Contract Development
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Chapter 7
Personnel Issues  (pages 184-204)
P. Gottschalk
Many of the potential problems with outsourcing can be avoided by carefully deciding which IT services can appropriately be contracted out and which... Sample PDF
Personnel Issues
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Chapter 8
Governance Structures  (pages 205-238)
P. Gottschalk
The overall objective of this chapter is to concentrate on the important issues of strategy, structure, and management of IT outsourcing... Sample PDF
Governance Structures
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Chapter 9
P. Gottschalk
A dominant explanation for companies outsourcing IT is costs. In this chapter, we discuss production and transaction economics, hidden costs and... Sample PDF
Costs, Benefits, and Risks
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Chapter 10
Knowledge Management  (pages 254-270)
P. Gottschalk
In an outsourcing relationship, the vendor and its clients need to transfer knowledge on a continuous basis. Relevant approaches to outsourcing... Sample PDF
Knowledge Management
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Chapter 11
Exit Strategy  (pages 271-282)
P. Gottschalk
Outsourcing contracts do not last forever. And sooner or later, the client has to think of “where to go by the end of this contract?” and “how to... Sample PDF
Exit Strategy
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